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Wacom tablets track every app you open

robertheaton.com

121–130 of 469 posts

Re: Wacom tablets track every app you open

#121
post #99
post #92

Earlier quoted context omitted.

iPad doesn't run professional software that tablets are mostly used with.

With Sidecar (+ a supported Mac), you can use your tablet as a second screen and apps can access the pencil. I can't comment on the experience.

Sidecar step 1: upgrade your Mac to Catalina, lose access to all your 32-bit apps. Including that treasured copy of the last version of Adobe's apps you paid good money for before they switched to a subscription-only model.

Re: Wacom tablets track every app you open

#122
post #119

Earlier quoted context omitted.

I know this is the popular conclusion - but from a developer perspective, data such as what software your product is used with is INCREDIBLY valuable for project planning and prioritization. People hate web tracking, but knowing what browsers or devices are visiting your website can be enormously helpful. Also I don't know all the details here - I know that Vizio TVs where collecting data and explicitly kept the IP a…

> I know this is the popular conclusion - but from a developer perspective, data such as what software your product is used with is INCREDIBLY valuable for project planning and prioritization. People hate web tracking, but knowing what browsers or devices are visiting your website can be enormously helpful. What happened to actually communicating with users to learn more about how they use the product?

Users stopped communicating. They install a thing, they uninstall it. 99% don't leave any comment at all.

(and yes, the obverse inference is also true. If you see one person complaining, there are probably 99 more who have had the same issue and have said nothing)

Re: Wacom tablets track every app you open

#124
post #119

Earlier quoted context omitted.

I know this is the popular conclusion - but from a developer perspective, data such as what software your product is used with is INCREDIBLY valuable for project planning and prioritization. People hate web tracking, but knowing what browsers or devices are visiting your website can be enormously helpful. Also I don't know all the details here - I know that Vizio TVs where collecting data and explicitly kept the IP a…

> I know this is the popular conclusion - but from a developer perspective, data such as what software your product is used with is INCREDIBLY valuable for project planning and prioritization. People hate web tracking, but knowing what browsers or devices are visiting your website can be enormously helpful. What happened to actually communicating with users to learn more about how they use the product?

Slashed in pursuit of VC money and profits.

Re: Wacom tablets track every app you open

#126
post #13

Earlier quoted context omitted.

A Wacom tablet is not the same as a phone, it is a peripheral. This is like your Dell keyboard tracking your keystrokes and what application they go into.

Which is a thing that has already happened with Razer[1]. They back-pedalled (a little) after pressure from customers[2]. [1] https://www.reddit.com/r/privacy/comments/8klf7a/razer_synap... [2] https://www.techradar.com/news/razer-synapse-3-app-delivers-...

It's a bit late for them .

Re: Wacom tablets track every app you open

#127

FWIW that isn’t a unique identifier for the author, it’s for Wacom’s GA account. I didn’t see any meaningful identifier being sent. Of course the set of most opened apps and your IP are probably enough to identify you. That said, yep, it seems lame they don’t disclose this tracking. I can understand why they’d want to know what apps their device pairs most often with, but tracking all app opens seems aggressive, but…

Tracking the currently open application software side is perfectly within scope for a drawing tablet - they often have buttons that can be bound to keyboard shortcuts, etc. It makes sense that it should know when you're focused on Photoshop vs Google Chrome. But why are they sending this data to a server? My best guess is that this helps them focus on what software people are using. This allows them access to the pop…

It doesn't really matter what their reasons are. Having the data is a liability. The author explained one scenario where these things can go wrong. Another is if they're hacked. Or if they're purchased by a larger unethical company. Or if they accidentally keep the data in an open database on an Amazon cloud service. Or a million other scenarios.

Re: Wacom tablets track every app you open

#128
I know privacy is a big deal, and this is not cool in general but I kind of don't mind Wacom doing this.

If Wacom's users are starting to use a niche program outside of the Adobe suite, I'd like them to know about it so they can fully support it.

And its not like I'm going to be using my Wacom tablet with very many programs. Its not like it can replace a mouse unless you are a crazy person...

Re: Wacom tablets track every app you open

#129

On Linux you'd be using the community-maintained drivers[0], so I assume this wouldn't be a problem (correct me if I'm wrong). But as far as I can tell, there's not equivalent Open Wacom drivers for Windows. People with more Windows knowledge than me: any thoughts on why? Is it just that someone using Windows probably doesn't care about Open drivers, so the demand isn't there? Or is there something about Windows that…

Open source drivers are rare on Windows because manufacturers almost always ship proprietary drivers that are good enough, and Windows users clearly have no issues running closed-source software.

Proprietary drivers on Linux are often crap, if they even exist at all.

Re: Wacom tablets track every app you open

#130
post #57

Earlier quoted context omitted.

IMO the more simple explanation is they want this data to sell to data aggregators, who can in turn enrich the profile they have on you. There's a similar thing going on with smart TVs, right?

I know this is the popular conclusion - but from a developer perspective, data such as what software your product is used with is INCREDIBLY valuable for project planning and prioritization. People hate web tracking, but knowing what browsers or devices are visiting your website can be enormously helpful. Also I don't know all the details here - I know that Vizio TVs where collecting data and explicitly kept the IP a…

I don’t think anyone is denying that the data is valuable, but what is usually missing in the implementations (not sure if true in this case) are 1. Transparency about what is being collected, 2. Requesting consent from the user and 3. Providing control to the user in the form of an opt-in or opt-out.

Transparency, consent, and control.

If every company addressed these three issues, we wouldn’t be having this conversation about privacy and data collection over and over and over.

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