I remember hearing from a colleague that Expensify wasn’t automatically identifying the expenses, but had helped with manual labor. I don’t know if it is true and quite honestly I as a consumer doesn’t care. If some is giving me a good experience which eases my work, I don’t really care if it was done with AI, human labor or magic - as long as it works.
You might care as an investor, lest great consumer experience come from burning through VC. As an anology, if Uber claimed to have self driving taxis, but actually had people hiding in boxes driving them, that would be investment fraud. The promise of AI has always been not better experiences, but similar human touched experiences for a much cheaper cost.
I'm on the fence about that... Take a look at Receipt Bank privacy policy https://www.receipt-bank.com/privacy-policy/ -- search "data extraction team" and their mega $50M funding from US investors in 2017. I have found around 90% of accounting products do this and no one snuffles or maybe all that money is going into hiding this fact and buying off "influencers".. ok I will shut up now ;-)