Ironically, Alibaba is trying to fix counterfeits in the supply chain. Amazon should follow suit.
https://medium.com/@alitech_2017/blockchain-based-qa-the-end...
Amazon's policies promote counterfeiting
121–130 of 230 posts
Re: Amazon's policies promote counterfeiting
#122Full disclosure I work for Amazon (on the web services side). The author of this article clearly doesn't know much about selling on Amazon, because what he is asking for is possible. It's called the Amazon Brand Registry. You can contact the infringment team using the details here and initiate the process of getting your brand / ASIN locked so that other people can't sell it without your permission: https://www.amazo…
Your post comes off as quite condescending to me.
> The author of this article clearly doesn't know much about selling on Amazon
Or alternatively, maybe they know more than you do? Especially since the core of your advice is "use the Brand Registry" which the post already mentioned and which, according to your own link doesn't even do what you claim?
Re: Amazon's policies promote counterfeiting
#123I have absolutely started to reduce my purchases on Amazon due to my lack of confidence in what I'm going to be getting. The counterfeiting issue is real and serious.
At this point, I trust that if I go to the trouble to ensure it's not "fulfilled by amazon" and I'm buying from the actual seller, I'll probably get a legit product. Otherwise, I have no way of knowing what I'm going to get.
I continue to be mystified why Amazon doesn't view this as a huge issue.
Re: Amazon's policies promote counterfeiting
#124Full disclosure I work for Amazon (on the web services side). The author of this article clearly doesn't know much about selling on Amazon, because what he is asking for is possible. It's called the Amazon Brand Registry. You can contact the infringment team using the details here and initiate the process of getting your brand / ASIN locked so that other people can't sell it without your permission: https://www.amazo…
Amazon is the new eBay as I like to say. Ever try searching for a Chromecast on Amazon? The number of Chinese counterfeits available is staggering. https://www.amazon.com/s/ref=nb_sb_ss_c_1_6?url=search-alias... And since Amazon profits from these third party sellers they are complicit.
That's a special case because Amazon intentionally hacks their own store to block people from buying Chromecasts.
Re: Amazon's policies promote counterfeiting
#125Re: Amazon's policies promote counterfeiting
#126Earlier quoted context omitted.
> most people won't notice if a customer doesn't notice it's a knockoff, then it's not a knockoff?
Go look at the atrocious reviews of chinese knock-off power supplies. I mean, they might not burn your house down, so we're cool, right?
Calling them "Chinese" knock-off power supplies is xenophobic and/or racist. The top-quality authentic power supplies are just as Chinese as the counterfeits. Same set of factories make all this stuff, but the counterfeits use cheaper materials and skip components.
Re: Amazon's policies promote counterfeiting
#127What do people here think of rfid blockchain products like VeChain that are hoping to solve this problem? Is it a solution?
Re: Amazon's policies promote counterfeiting
#128Earlier quoted context omitted.
Is it? Customer service is independent from the primary business transaction being executed. They are fucking up but compensate through good cust. Service. Seems like a policy decision, as fighting it costs more than the break fix
To me, "service" encompasses the entire experience of dealing with the company. A company that makes mistakes and fixes them quickly shouldn't be considered better than a company that doesn't make mistakes in the first place.
If the overall cost, including cost of returns and bad goods, is lower than the cost of buying higher-guaranteed stuff elsewhere, it's a net win.
Re: Amazon's policies promote counterfeiting
#129Full disclosure I work for Amazon (on the web services side). The author of this article clearly doesn't know much about selling on Amazon, because what he is asking for is possible. It's called the Amazon Brand Registry. You can contact the infringment team using the details here and initiate the process of getting your brand / ASIN locked so that other people can't sell it without your permission: https://www.amazo…
You didn’t even read his post before replying. He specifically mentions Brand Registry. Sad to see this poor level of attention to a well written customer complaint from Amazon.
Although i agree with the sentiment, Hop makes one mistake in this article. She claims that inventory is returned when deemed counterfeit.
This is often false. Counterfeit merchandise "may be destroyed" according to Amazon's help docs, and often is, from my experience.
Re: Amazon's policies promote counterfeiting
#130I ordered an instant pot on amazon. instant pot box shows up, with mfr.s packaging.... I opened it and similar-looking - but much cheaper - chinese knockoff was in box. if amazon's customer service wasnt so good i would have dropped them already. (I know it's not them making the mistake, but still..) however I buy stuff there much less frequently now since i have no way to know if I'm getting counterfeits for certain…
> I know it's not them making the mistake It is absolutely Amazon making this mistake. They are responsible for their supply chain, and customers have higher expectations of them then they do of a flea market.
Amazon bills itself as a flea market. It's the "Everything Store".