I don't think it helps that the largest non-Ericsson commercial entity that attempts to curate and bounding-box the community has a kind of identity crisis around whether or not it's a services or products company.
For whatever reason they didn't do much in the way to create and maintain modern tooling to make on-boarding easier, which would have facilitated increased adoption, and lead to more revenue potential. Neither relx, nor rebar, nor erlang.mk, etc. were born out of said commercial entity, despite those kinds of things being perfect candidates for a services company to produce to make their own lives and the lives of potential new users easier.
There have been some huge high-profile Erlang use cases that would normally feed a Silicon Valley/Hacker News style hype-cycle, but somehow those came and went with almost nothing to show for it. It almost feels like if Elixir hadn't shown up on the scene to attract new users and splinter off a chunk of the massive Ruby community that the Erlang side of the world would all but dead already. Sometimes I wonder how it is one goes about blowing a 15+ year technology lead and 10 years of huge and publicly visible wins, but that's sorta what's happened.
In the curation of said community there's also been an overtone of nostalgia for "the good old days" & "yeah, that part is supposed to be painful", and a sort of long-running tone deafness around on-boarding, usability, general-developer-ecosystem-friendliness, etc. complaints that certainly could have had a lot more done to be ameliorated by the commercial entities who stood to gain the most by Erlang having broader adoption.
Frankly, much like Elixir breathing a bit of new life into aura around Erlang, if it weren't for people like Fred, Tristan, Alisdair, Garrett and a few others (who again aren't part of the core supports for Erlang commercially) being really passionate against all odds about making Erlang easier to use, and to explore new use cases, and to meticulously and engagingly document all of it... Erlang would probably be dead already.
All of which might be overly harsh, but I'm having a very acute existential crisis around Erlang at the moment. I love it. I love developing in it. I love introducing it to teams and projects. And as time goes on I feel rapidly and increasingly more guilty about that given the decline it seems to be in and has been in if I'm being honest with myself in retrospect.
Blargh :-(
edit: look at the increasingly dwindling sponsors list of Erlang Factory San Francisco over the last several years as an indicator of the above rant/cry-for-help.