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Why we are leaving Dropbox

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Re: Why we are leaving Dropbox

#111
post #34

One problem we have witnessed with Dropbox is that low-tech users tends to delete files they don't personally need. Often times this causes deletion of the files for the entire company. Resultingly admins are afraid to share file access with users, and users are afraid to cause problems, so they ask admins to email the files instead, which sort of puts you back at the square one. We might be approaching a point where…

This is a confusing case even for non "low-tech" users. I had a shared dropbox folder with a friend. I was done with my copy of the files, so I deleted them because I was close to my dropbox space limit. He freaked out because dropbox then deleted them from his drive too. In retrospect, I guess it makes sense, but the idea that a delete would propagate was certainly not the expected behavior.

If Dropbox synchronizes folders, including edits made to files, why wouldn't it synchronize a delete? If the expected behavior would be that it propagates anything but a deletion, that would be truly bizarre and confusing wouldn't it?

Re: Why we are leaving Dropbox

#112
post #34

One problem we have witnessed with Dropbox is that low-tech users tends to delete files they don't personally need. Often times this causes deletion of the files for the entire company. Resultingly admins are afraid to share file access with users, and users are afraid to cause problems, so they ask admins to email the files instead, which sort of puts you back at the square one. We might be approaching a point where…

This is a confusing case even for non "low-tech" users. I had a shared dropbox folder with a friend. I was done with my copy of the files, so I deleted them because I was close to my dropbox space limit. He freaked out because dropbox then deleted them from his drive too. In retrospect, I guess it makes sense, but the idea that a delete would propagate was certainly not the expected behavior.

Unlike high-tech users, low-tech users end up permanently scarred. They are also afraid of looking dumb, which compounds the problem. Dropbox has incurred significant, if hidden, usability debt.

Re: Why we are leaving Dropbox

#113
post #73

Earlier quoted context omitted.

Having to manage VPN accounts for everybody I want to share a folder with sounds like a huge pain. Especially if I have to go ask the VPN admin each time. And I'm still curious how you do offline access and syncing to local disk.

There is no offline access or syncing. The data is available over gigabit link. It is local, after all. No need to sync to hide the latency. And after all, there is more data on NAS, that the drive on my notebook can handle. No need to have it all locally.

So you're not actually doing everything (or even most things) that Dropbox does. I mean we also have a file server with a several TB of disk and gigabit links and VPN and all that jazz at the office, but that is in no way a replacement for what Dropbox offers.

Re: Why we are leaving Dropbox

#115
post #34

One problem we have witnessed with Dropbox is that low-tech users tends to delete files they don't personally need. Often times this causes deletion of the files for the entire company. Resultingly admins are afraid to share file access with users, and users are afraid to cause problems, so they ask admins to email the files instead, which sort of puts you back at the square one. We might be approaching a point where…

It used to be a big pile of something-or-other, but the newest iteration of SharePoint is really quite a solid product, particularly for some of the trickier tasks around document management and distribution. And with the Office 365 versions, smaller businesses don't need to worry about building out the physical resources (or hiring the admin personnel) to run an instance. It might be something to ask your IT folks i…

That's a good point. Sharepoint might have solved some of these problems, but I have made my bet in the opposite direction - my startup is making and selling a vertically-tailored content distribution system; it distributes the structured data via vertical-specific "apps", and the (as of yet) unstructured data as generic "documents" - a simplified,'locked down "dropbox" functionality . So, while Sharepoint is good for everyone, our system is great for the select few it's aimed at.

There are two large trends making it possible:

1) It gets cheaper to make software.

2) Technology becomes cheaper and more prevalent in the hands of the end users, especially mobile tech, thus increasing the addressable market size.

Resultingly, it becomes viable to create distinct software for separate user groups. This is a trend reversal from the previous 20 years, when different groups of users were trying to use the same piece of software. As the "universal" software gets more complex, it requires more customization, so its the usability is eroding (see: dropbox file deletion problem). A tailored solution is inherently more user-friendly. At least that's my story and I'm sticking to it! :)

Re: Why we are leaving Dropbox

#116

I'm using dropbox + google drive (due to google docs) both home and for work and I get all of your claims. But what's the alternative? Besides google drive that has it's own issues all other solutions are less than dropbox or same with something missing (proper mobile app etc)... So what are you switching to?

There are several different options to roll your own. like: http://tshannon.bitbucket.org/freehold/

Re: Why we are leaving Dropbox

#117
post #34

One problem we have witnessed with Dropbox is that low-tech users tends to delete files they don't personally need. Often times this causes deletion of the files for the entire company. Resultingly admins are afraid to share file access with users, and users are afraid to cause problems, so they ask admins to email the files instead, which sort of puts you back at the square one. We might be approaching a point where…

Dropbox need to do a lot better job on space usage. It is trivial for Dropbox accounts to end up with more usage than many common devices have (cough MacBook Air cough). We had managers deleting content to free up space, not realising that deleted it for everyone. I guess their mental model is seeing the Dropbox folders as more of a cache than synced files affecting everyone. Yes, there is selective sync. Now use it…

This is entirely my problem with dropbox. I can't even use the desktop client on my Macbook Air because of the terribly limited space, and my Macbook Air is where I want to be able to use cloud storage the most. What is the point in cloud-based storage if I have to have copies of all of the files on all my computers!?

Re: Why we are leaving Dropbox

#118

Earlier quoted context omitted.

This is a confusing case even for non "low-tech" users. I had a shared dropbox folder with a friend. I was done with my copy of the files, so I deleted them because I was close to my dropbox space limit. He freaked out because dropbox then deleted them from his drive too. In retrospect, I guess it makes sense, but the idea that a delete would propagate was certainly not the expected behavior.

If Dropbox synchronizes folders, including edits made to files, why wouldn't it synchronize a delete? If the expected behavior would be that it propagates anything but a deletion, that would be truly bizarre and confusing wouldn't it?

Sure. It makes absolute sense, but it wasn't the behavior either of us expected. You could easily, and rightfully, say that our expectations were wrong and inconsistent. I deal with frustratingly inconsistent customer expectations all the time, so I sympathize when I'm on the other side of the table. Just an anecdote point.

Edit: To be more clear, I expected the behavior that SVN gives me, which is that a change is pending to commit by default, but an add or delete isn't. I have no good explanation for why I expected dropbox to behavior like SVN.

Re: Why we are leaving Dropbox

#119

The most frustrating thing for me, while watching a new generation of users grow up on Dropbox and similar functionality, is that this sort of thing should really be in the Operating System by now, as a standard feature. But it seems the OS vendors have lost their way and are chasing shiny colors and new hardware, as usual. Wasn't so long ago you kind of expected a new filesharing technology to be built-in to the ope…

Or, more likely... monopoly concerns. You are seeing the fall out of the MS anti-trust case. The kinds of innovation you talk about pretty much stopped after that. You will soon see the fall out of the Google anti-trust case.

Re: Why we are leaving Dropbox

#120
post #74
post #32

I use Dropbox because they don't try to innovate on the UI side. I use it mainly to sync certain directories (like fonts, desktop backgrounds, themes, dotfiles, certain /etc files, code workspaces, and other configuration files) across my Linux machines. It's also a billion times more easy to use Dropbox with people from China than Google Drive because you can set up an EC2 server in Japan, install the command line v…

The reason I am not committing to Dropbox Pro is because I need to use such a service when I'm in China (and with people in China). Setting up an EC2 server, configuring apache or nginx, setting up some access control, etc., goes completely against the whole idea of Dropbox being simple. Also, it's one way, unless you go to extra lengths to setup some upload system. Of course if this is something you use several time…

Yeah, I said that mainly for my somewhat niche case of having a team that works together on stuff in the US but needs to on occasion share files to partners in China or team members who need to access files while in China. Agreed that it isn't the most convenient but once you set it up it just takes care of itself for the most part. Dropbox is just syncing files so there isn't much that can break.
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