Live data from Hacker News

Magic

getmagicnow.com

111–120 of 558 posts

Re: Magic

#112
post #39
post #18

Earlier quoted context omitted.

Right from the site: > It's completely free to chat with Magic. When you order something, we'll let you know the total price so you can confim it before you are billed. There are no hidden fees, and tip is included. You have to confirm the price. It sounds like you can decline if you think it's unfair.

I saw, but it doesn't say how their fee structure works. I would rather not have to compare their quote with the original price every time just to be sure I'm not being dealt a 50% "convenience fee."

It seems to me that their target market is people who read the quote and go "I don't care enough about this to look elsewhere" - i.e. people who care if they're acquiring sufficient value for money+time spent, rather than people who care that they're acquiring the most efficient use of their money.

Re: Magic

#113
post #107

[deleted]

PCI compliance for a start up is a solved problem.

They don't handle credit cards at all --- Stripe does. They just get a token.

Re: Magic

#114
post #107

[deleted]

You don't text your CC data, they text you an HTTPS link and its Stripe that keeps your info.

This bit of the FAQ accounted for ~20% of all characters on the page.

Re: Magic

#116
post #107

[deleted]

You're not texting credit card data; in fact, they're not handling it at all. From the FAQ:

Q: How do you guarantee that my credit card number is safe and secure?

We will send you a 128-bit encrypted HTTPS link via SMS that you can click to enter your credit card number. We do not store your credit card number. All payment processing is handled by Stripe.

Re: Magic

#117
post #107

[deleted]

From the FAQ:

> Q: How do you guarantee that my credit card number is safe and secure?

> We will send you a 128-bit encrypted HTTPS link via SMS that you can click to enter your credit card number. We do not store your credit card number. All payment processing is handled by Stripe.

EDIT: I guess this seems redundant now, others have posted the same thing in the time it took me to respond, hah.

Re: Magic

#118
post #85

I love the idea, and the execution, but just one nit -- you say "no hidden fees", but I think bundling the fee into the total price is the definition of a hidden fee . If your examples itemized the fee it would be a different story. Other comments here express a similar anxiety, e.g. how much [extra] am I actually paying for this? Also, I know you're busy, but FYI CA state law requires you have a Privacy Policy. I wo…

Although after thinking about it I disagree with your post, I had the same initial impression.

I think it is because the wording of the texts make it seem like they are quoting the price of the service you are requesting, but the quote actually includes their fee. There's nothing wrong with that, but for some reason I didn't realize it on first read -- maybe a small wording change can make this more clear.

Re: Magic

#119
post #54

Earlier quoted context omitted.

[deleted]

They aren't paying with the products they buy online with their customers CC though. That's what I was getting at. Since they don't have access to their customers CC on the websites they're purchasing these services/items from they are having to pay with it and then get reimbursed essentially with their "convenience fee" on top.

The landing page mentions that they ask the credit card details the first time you request a service.
Post reply on HN