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The inexplicable rise of open floor plans in tech companies

nathanmarz.com

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Re: The inexplicable rise of open floor plans in tech companies

#111

Earlier quoted context omitted.

Speaking as a developer, I've worked for years both in open-plan spaces and in individual offices. My experience is that productivity is incomparably better in an individual office. There was no upside to open-plan; just constant interruption and frustration.

> constant interruption and frustration. The point of the post you are replying to is that the "constant interruption and frustration" enables other developers to be more productive, raising the overall productivity of the team. Also, you probably remember the times when you were interrupted and it was annoying strongly, but do you remember the times you interrupted someone else and saved valuable time?

[deleted]

Re: The inexplicable rise of open floor plans in tech companies

#112
post #10

Suffers from the same flaw as most critiques of open plan: it focuses on individual productivity while failing to understand how it contributes to team productivity. Cornell did a study of open plan awhile back that you should all read. I posted it here: https://news.ycombinator.com/item?id=7507404 The misunderstanding here is that it's just about serendipitously "overhearing" other conversations. 1. Open plan makes…

I call your one study and raise you 100:

In 2011, the organizational psychologist Matthew Davis reviewed more than a hundred studies about office environments. He found that, though open offices often fostered a symbolic sense of organizational mission, making employees feel like part of a more laid-back, innovative enterprise, they were damaging to the workers’ attention spans, productivity, creative thinking, and satisfaction. Compared with standard offices, employees experienced more uncontrolled interactions, higher levels of stress, and lower levels of concentration and motivation. When David Craig surveyed some thirty-eight thousand workers, he found that interruptions by colleagues were detrimental to productivity, and that the more senior the employee, the worse she fared.

Source: http://www.newyorker.com/online/blogs/currency/2014/01/the-o...

Edited to add: the study by Matthew Davis referenced above is behind a paywall; if anyone can actually access it, I'd be curious to know for sure if this summary is accurate/correct.

Re: The inexplicable rise of open floor plans in tech companies

#113
post #10

Suffers from the same flaw as most critiques of open plan: it focuses on individual productivity while failing to understand how it contributes to team productivity. Cornell did a study of open plan awhile back that you should all read. I posted it here: https://news.ycombinator.com/item?id=7507404 The misunderstanding here is that it's just about serendipitously "overhearing" other conversations. 1. Open plan makes…

> but what the Cornell study found is that in open plan it's actually easier to "read" a person and see if it's an ok time to ask a question, and to quickly reply or say ask me later, and so forth, to efficiently manage those disruptions.

The Cornell study does not account for the fact that most people suck at "reading" a person. Yes, it's easier to do in an open space. Most people who don't work also ignore the result of that reading.

> They found it also gives us more courage to ask potentially "silly" questions.

Which can also non-intrusively be asked by e-mail, the communication medium that has carried more silly questions than air has done in generations.

> They noted that developer reactions to office plans are often biased towards maximizing personal productivity in order to maximize (short-term) personal benefit, whereas the company benefits from a balance of personal and team productivity.

This says nothing about the underlying mechanism. Yes, I am biased towards maximizing personal productivity, which means that I will gladly and reliably avoid obnoxious co-workers. Closed spaces help me do that.

Re: The inexplicable rise of open floor plans in tech companies

#114
post #100

Earlier quoted context omitted.

But it's not just about personal productivity, it's also about enjoying your work. Spending a day in the noise, getting distracted, and simply unable to get your head down and finish the one task you're assigned to gets highly annoying and draining. Which has negative effects on that person and the team as a whole; poor mood (and attitude by extension), bad work, and a higher inclination to simply pack up and leave.…

In the Cornell study cited, it specifically discusses that open plans should be fit for purpose. "There's no silver bullet." I would love to be able to sit around my coworkers while I answer emails, catch up on the projects going on around me, bounce ideas off of people, etc. and then have a designated, quieter space to do "heads-down" work. Why can't you have both?

This is what I want. I've seen it work very well in coworking spaces, but never seen it in a dedicated office.

Trying to get my company to make this happen...

Re: The inexplicable rise of open floor plans in tech companies

#115
post #93

Earlier quoted context omitted.

I'd hate having everyone able to stare at my screen all the time. It'd make me feel uneasy and less productive for sure.

I think the sad truth is that it makes you uneasy and more productive. But I know I hate it too.

I don't really know, in any situation I've been in where people are watching me code anything I haven't been able to do it as well as when I'm alone. Even if I know they're not constantly looking.

Re: The inexplicable rise of open floor plans in tech companies

#116
post #104
post #79

Earlier quoted context omitted.

Agreed. Also, trying not to listen to others conversations about the latest TV shows, etc. whilst trying to code negatively affects productivity and can generate some hostility towards the chattier folks in the office. Good, closed-ear headphones are a must.

know thyself. If proximity distractions are too much, go somewhere else where you can have privacy if you need heightened focus for some block of time - a couch, stay at home, the library, a conf room, etc.

Problem is, many of the places which have the worst types of open plan also seem to be the most allergic to things like working from home and quiet rooms. Also, many people who work in them don't have the luxury of going to a couch or quiet room.

Re: The inexplicable rise of open floor plans in tech companies

#117
post #94

Earlier quoted context omitted.

> constant interruption and frustration. The point of the post you are replying to is that the "constant interruption and frustration" enables other developers to be more productive, raising the overall productivity of the team. Also, you probably remember the times when you were interrupted and it was annoying strongly, but do you remember the times you interrupted someone else and saved valuable time?

here's an almost comical excerpt from the Cornell study http://iwsp.human.cornell.edu/file_uploads/offices1_12382569... The data showed that younger workers liked these kinds of offices more than older workers. The reason was instructive: they felt they could learn more from their “officemates” in this kind of office. This makes sense, since in interviews a common reason for wanting to join a company was the opportun…

If you're the most talented, expert employee in an office, then presumably you are being compensated proportionally. How much of that extra pay can you really earn by being the super-human solo coder, compared with how much can you earn by sharing your knowledge and raising the productivity of the entire team?

If you are not being compensated proportionately, that's a separate issue entirely...

Re: The inexplicable rise of open floor plans in tech companies

#118
The issue isn't open floor plans or private offices. It's quality of design, and indirectly hipsterism.

Good open floor plan designs are driven by acoustics and sitelines - management of audible and visual distractions. Yeah, staining the concrete slab and exposing the brick wall and using the metal pan and joists of the floor above as the ceiling and hauling in oak library tables as desks, just echos "lookie here, we're rebellious and unconventional." Then again everything echos. That's the pysics of sound meeting hard surfaces and since the echo reaches everyone, everyone will be tempted to look.

Architecture is sometimes said to be the world's second oldest profession - or the oldest when architects talk cynically amongst themselves about the nature of actual practice and dealing with the clients who pay them for their special talent...but anyway, good open floor plan design is a solved problem, all except for the fact that it hasn't photographed well since Gordon Bunshaft and SOM designed Lever House and CIGNA in the 50's and 60's.

Which is to say is that the problem with good open office design is that it doesn't look like photographs of office spaces in recent issues of magazines (aka "archiporn"). Instead it looks a lot like class "A" office space in a suburban office park - carpet, gypsum wall board, acoustic ceiling tile, and fabric covered modular office walls (aka "cubicles"). All these reduce sound transmission and reflection and impact noise - and if cubicle height is thoughtfully selected provide reasonable balance between visual communication and visual isolation and hopefully shared natural light. And if the holy grail of being able to select HVAC systems exists, then good white noise acoustic masking can be provided and that is even better than chasing sound attenuation.

Sharing the natural light means putting the private offices on the core and the serf farm by the windows. This of course means overcoming the sina qua non of hipsterism - status consciousness. But then again at the point where a leadership team has bought functional design over archiporn, this is just the last hurdle.

The problem of course is that corporate grade solutions require corporate grade budgets. Good systems furniture is more expensive than cheap doors, drywall and paint - as is good open plan office space versus lower quality space. On the flip side, acoustic ceiling tile and carpet are less than painted ductwork and stained concrete.

Anyway, the important change to architectural design over the past century is not an evolution of visual style. It's the increasingly sophisticated material options and the need to integrate an ever growing number of building service systems. The problem as always remains convincing lay people that living in a house isn't a good basis of experience for designing a workplace for others. The optimization problems are radically different.

Truly useful innovations in architectural design occur far less frequently than useful innovations in algorithms.

Re: The inexplicable rise of open floor plans in tech companies

#119
post #10

Suffers from the same flaw as most critiques of open plan: it focuses on individual productivity while failing to understand how it contributes to team productivity. Cornell did a study of open plan awhile back that you should all read. I posted it here: https://news.ycombinator.com/item?id=7507404 The misunderstanding here is that it's just about serendipitously "overhearing" other conversations. 1. Open plan makes…

I call your one study and raise you 100: In 2011, the organizational psychologist Matthew Davis reviewed more than a hundred studies about office environments. He found that, though open offices often fostered a symbolic sense of organizational mission, making employees feel like part of a more laid-back, innovative enterprise, they were damaging to the workers’ attention spans, productivity, creative thinking, and s…

It's not clear from the article if the study measures individual productivity or team results. The pdf is paywalled unfortunately, can anyone clarify?

Re: The inexplicable rise of open floor plans in tech companies

#120
post #10

Suffers from the same flaw as most critiques of open plan: it focuses on individual productivity while failing to understand how it contributes to team productivity. Cornell did a study of open plan awhile back that you should all read. I posted it here: https://news.ycombinator.com/item?id=7507404 The misunderstanding here is that it's just about serendipitously "overhearing" other conversations. 1. Open plan makes…

It's not really the questions that disrupt me. It's the constant amount of movement. People getting up and sitting down. People walking across you or moving towards you, and also having to acknowledge them. It's constantly very visually distracting. This doesn't help the team or me.

Maybe there is a good middle ground? Shared cubes of 2-4 people or a single room for a single team?

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