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Contractors See Weeks of Work on Health Site

nytimes.com

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Re: Contractors See Weeks of Work on Health Site

#111

Earlier quoted context omitted.

> Anybody can cherry pick a counterexample. Anybody can speculatively extrapolate it out to a convenient conclusion. And anybody can do what you are doing. You have an obvious bias against free markets. That's fine. However, I will argue that, if you live in the US, almost everything around you is the product of free market forces to a large extent. Perfect free markets don't exist. That's a given. Please don't point…

> And anybody can do what you are doing. So where are the 12 countries of comparable levels of economic development that are operating with 1/2 to 1/10 the administrative overhead of the social systems? If it's so easy to support your argument with evidence, why are you arguing with philosophical generalities instead? I understand how the free market is supposed to work and why it usually does work. I'm still a huge…

On an ipad so i can't even hope to author a lenghty reply.

>> I can't even attempt to understand where you might be coming from.

> MSCS student, ex-libertarian. I took a health care policy class in undergrad to satisfy a requirement and it changed my worldview.

Ah. OK. I get it now.

To be clear. I am not attacking you personally but rather making a comment on the frame of reference from which you are basing your views.

First. Academia is chock full of socialist extremists. Not sure how well you are/where able to see through this if present and filter it out.

Second. Don't think for a minute that a class such as that actually reflects reality without getting out to the real world. In other words, trust but verify.

Finally. You are wrong about such things as medicare being wonderful. My wife is a doctor. I won't go into some of what I've learned other than to say that people are suffering horribly due to the failings of that system.

In looking at our system versus other you seem to be ignoring the effects our litigious society has on the cost of, well, everything. I won't go into what we are paying for malpractice insurance (without even the semblance of a negative mark on her entire professional history).

Re: Contractors See Weeks of Work on Health Site

#112
post #100

Earlier quoted context omitted.

The sad part is that it sounds like they're already being paid to do so - they were quoted as being Federal Contractors. We really need a public peer review system for technical contracting of government projects. This is getting insane. These schmucks fleeced 500 million from our government ( us ) for a barely functioning website, and now some snake oil contractors are going to come in to "fix it" and fleece us for…

Given the obviously appalling management "these schmucks" were subjected to, per the article " In the last 10 months alone, government documents show, officials modified hardware and software requirements for the exchange seven times. ", plus our hearing from multiple sources that there were getting change orders through the beginning of the week per launch, can you honestly say they fleeced us? I can't imagine any w…

You have a good point. Now that I've slept on this article, I feel a bit more balanced about it. The sticker shock wore off, and I do feel like many of your points are valid now that I'm feeling more rational about the subject.

I feel like I did underestimate the potential costs of this software. How much, I couldn't say, but thinking about it this morning I realized that they probably had to integrate with the systems of (every|many) major existing healthcare provider in the country to actually make this work as desired. I can see now where that wouldn't be cheap.

Is it 500 million expensive? I'm not sure I'm qualified to make that assessment, and now that the initial shock has worn off I'm feeling okay with that. I'd need to see more data - particularly, the balance sheets for the project - before I could say for certain whether the cost was justified. I'd be interested to see that data, but as it stands I'll settle for chilling out about it unless more information comes out along those lines.

Re: Contractors See Weeks of Work on Health Site

#113
post #100

Earlier quoted context omitted.

Given the obviously appalling management "these schmucks" were subjected to, per the article " In the last 10 months alone, government documents show, officials modified hardware and software requirements for the exchange seven times. ", plus our hearing from multiple sources that there were getting change orders through the beginning of the week per launch, can you honestly say they fleeced us? I can't imagine any w…

You have a good point. Now that I've slept on this article, I feel a bit more balanced about it. The sticker shock wore off, and I do feel like many of your points are valid now that I'm feeling more rational about the subject. I feel like I did underestimate the potential costs of this software. How much, I couldn't say, but thinking about it this morning I realized that they probably had to integrate with the syste…

At a very raw level, given how late in the game it was before the programmers were able to get started (obviously not their fault when CMS (sic, should be CMMS but isn't') took on the integrator role), obviously the project is going to copiously burn money. Pity the other constraints caused it burn quality (going by the old "pick two of time, money and quality").

"but thinking about it this morning I realized that they probably had to integrate with the systems of (every|many) major existing healthcare provider in the country to actually make this work as desired. I can see now where that wouldn't be cheap."

Actually, that's one part that shouldn't have been expensive for the government, except in support services. As in they should have standard, sane input formats for policy details and output for enrollees that any participating insurer could adapt their systems to. IT must be a core competency for a successful insurer, since everything? they do aside from marketing is IT mediated.

There's been some reported troubles with getting the policy details right, although I think what I heard was about one or more state exchanges---with guaranteed issue and community rating it's rather more simple than normal, but then again a customer's FICO score can and I gather generally/always is used in the pricing. At the other end the insurers aren't reporting trouble in getting and parsing the data, just in it being self-evidently incorrect, e.g. some customers being reported as enrolling and canceling several times. Which they're addressing, while the volume is so low, by calling them up (everyone wants to complete the circle anyway).

On the other hand, you know it took a while for everyone to hammer out those formats, especially the input one. The output should be pretty simple, just needs to have all the particulars correct. E.g it would be a bad sign if an insurer was getting people enrolled in a policy they didn't offer.

Re: Contractors See Weeks of Work on Health Site

#114
post #113

Earlier quoted context omitted.

You have a good point. Now that I've slept on this article, I feel a bit more balanced about it. The sticker shock wore off, and I do feel like many of your points are valid now that I'm feeling more rational about the subject. I feel like I did underestimate the potential costs of this software. How much, I couldn't say, but thinking about it this morning I realized that they probably had to integrate with the syste…

At a very raw level, given how late in the game it was before the programmers were able to get started (obviously not their fault when CMS (sic, should be CMMS but isn't') took on the integrator role), obviously the project is going to copiously burn money. Pity the other constraints caused it burn quality (going by the old "pick two of time, money and quality"). " but thinking about it this morning I realized that t…

I feel that this integration effort is probably exactly where most of the expense came from. There's more to it, of course, but I can see where that one part was probably the large heap of their troubles.

I was not thinking rationally about this whole issue when it first came up and thus didn't measure my previous experience when I was thinking about the issue, but I actually have worked with healthcare systems integration before. Even with all government inefficiency/management aside (we were a private company), interfacing with healthcare providers is an extremely complicated and painful business.

For instance, there is a HIPAA standard interface protocol for things like Eligibility and Benefits and Claim Submission, and most (though still not all!) health care plans have some sort of system through which you can interface for that information - though often it's hidden behind miles of red tape and fundamentally different implementations for various custom fields, and different interpretations of the meaning of many fields. That alone is painful, and that part is supposed to be "standardized".

I can't even imagine the state of healthcare provider's policy estimation systems, particularly when it comes to interfacing with them. It's speculation on my part, but I imagine that each healthcare provider would likely have to have their estimation systems tied into. I wonder how many even had it exposed in such a way at the start of this project that you could tie into it, and how many of them had a wide variety of custom inputs to take into account in their estimating. Though you are right that perhaps the new law allowed/forced them to simplify this estimation process, in which case each of these providers likely had to modify the ruleset of their ancient systems before the integrators could actually work with it. Yeah, I could see even a simplified ruleset for policy pricing and eligibility as being a major factor in slowing down this process.

I certainly wouldn't have wanted to be a software developer on this project, thinking more about how bureaucratic and inefficient both the government and healthcare providers are. I still feel like, even then, 500 million is a dubious number - and I'd like to see where that money went. (how many people were employed on the project and for what cost, what were they being charged for hardware and datacenter(s), etc...) But as a software engineer, I would certainly not have enjoyed working on such a doomed project regardless of whether the money was as well spent as possible or if it was lining the pockets of those further up the chain.

Re: Contractors See Weeks of Work on Health Site

#115

Earlier quoted context omitted.

> And anybody can do what you are doing. So where are the 12 countries of comparable levels of economic development that are operating with 1/2 to 1/10 the administrative overhead of the social systems? If it's so easy to support your argument with evidence, why are you arguing with philosophical generalities instead? I understand how the free market is supposed to work and why it usually does work. I'm still a huge…

On an ipad so i can't even hope to author a lenghty reply. >> I can't even attempt to understand where you might be coming from. > MSCS student, ex-libertarian. I took a health care policy class in undergrad to satisfy a requirement and it changed my worldview. Ah. OK. I get it now. To be clear. I am not attacking you personally but rather making a comment on the frame of reference from which you are basing your view…

> First. Academia is chock full of socialist extremists. Not sure how well you are/where able to see through this if present and filter it out.

You are correct that the academic frame of reference played a large role in developing my worldview, but bias swings both ways. I think it's telling that I am able to back my arguments with specific measurements and comparisons while you resort to philosophical generalities.

Economic incentives in the software industry tend to match competence, effort, and risk-taking with just reward, at least to some degree. Developers tend towards libertarianism because they and their associates are able to make the market work for them. Favorable economic conditions shelter them from market failures (health care costs 2x as much? Eh, it was a benefit anyway, and a small fraction of a typical yearly salary in any case).

Unfortunately for academics, the good they produce is neither excludable nor easily measurable, leading to systemic undervaluation by the market (I'm not talking about CS research here so much as the hard sciences). They are more directly exposed to the market's hairy underbelly and tend to be more skeptical of the whole endeavor because in their day to day lives they and their associates have a much more difficult time coupling value creation to market-provided reward.

> Don't think for a minute that a class such as that actually reflects reality without getting out to the real world. In other words, trust but verify.

Don't think for a minute that the tech/startup scene (to include your employment experience and entrepreneurial activities) actually reflects the bulk of America or the world. Your real world experience is far too narrow to be relevant to the issue at hand. You cannot decide how to manage a forest by staring at a blade of grass. As an in-demand professional (married to another in-demand professional) your experiences are not only nonrepresentative but provably atypical. You need numbers, not self-gratifying philosophical principles to see past this bias.

> You are wrong about such things as medicare being wonderful.

I never said that. I think our hybrid system is a monstrosity.

What I did say was that medicare had low administrative overhead compared to private insurance plans, defined as E(1-cost/payout). In other words, private plans are provably failing to deliver on their promise of greater efficiency by a factor of 4 (and these are the efficient employer-aggregated plans). I also said medicare drove a hard bargain as compared to private plans, a claim which I can substantiate [1], in order to head off a potential attempt to shuffle the blame for the US's inflated costs onto medicare.

The hybrid system is a monstrosity, but I conclude that the private half is dragging down the public half, not vice-versa. My reasons:

* International comparisons (universal systems are beating us by a factor of 2 at cost metrics and matching our quality metrics even if you ignore the ~50M people our system dumps entirely)

* Explicit reasoning about why the health care market is a rat's nest of edge cases for the free market [3]

* Internal comparisons between medicare and private insurance (the 2 reasons I listed which you straw-manned into "medicare is wonderful")

> you seem to be ignoring the effects our litigious society has on the cost of, well, everything

Because malpractice insurance accounts for Doctors disproportionately care about litigious waste just like HNers disproportionately care about ACA exchange contracting waste. Both concerns hide the bigger picture. As bad as these two problems are, they are tiny compared to the macroeconomic problems. Billions vs trillions.

[1] http://www.californiahealthline.org/articles/2013/10/15/stud...

[2] http://www.justice.org/cps/rde/justice/hs.xsl/8686.htm

[3] https://news.ycombinator.com/item?id=6582297

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