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Samsung admits to posting fake user reviews on the web

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Re: Samsung admits to posting fake user reviews on the web

#111
post #101

Hm, when reading articles about Apple or Samsung, I tend to read the comments as well on Yahoo!. I notice within the first couple of hours, the comments are all pretty much Apple bashing. There are hundreds of comments in support of Samsung with tons of flaming going on. Reading this, it all makes sense.

Reading the comments is not something I ever do anymore, except here and on Asymco. It makes you feel cleaner somehow.

Re: Samsung admits to posting fake user reviews on the web

#112
post #13

Earlier quoted context omitted.

Yeah, I worked for an iOS game company that asked its employees to give its games positive reviews in the App Store and everywhere else they could think of. I don't think many of us bothered - I certainly didn't.

This is very common place and I don't think there is anything wrong with it. What is unacceptable though is deliberately trashing your opponents.

Lying is lying and not disclosing links is lying by omission. It's all personal preference but my line in the sand is pretty clear. If you eat to be ignored and derided, let someone else find your bias and kickback. Be up front and you will get a reputation for it. That's my 2c.

Re: Samsung admits to posting fake user reviews on the web

#113
post #25

Imagine the furore if Apple was caught doing this.

mrpogson.com/2012/08/21/apples-paid-shillconsultant-caught-out/

Not really the same thing. That you created an account just to say that makes me wonder if you are in fact a 'shill' yourself.

Re: Samsung admits to posting fake user reviews on the web

#114

Earlier quoted context omitted.

Samsung's antics are hardly contained to smartphones & tablets either.

"Ethics" in Asia are not the same as the rest of the industrialized world. While I can't speak for Korean ethics, I've had dealings in other Asian countries where business ethics are really more like guidelines, elastic ones at that. I wouldn't be surprised if the execs who sanctioned this behavior on Samsung's part don't even understand that it was wrong.

Right ... and US companies are always ethical, and have always been that way? Or US companies have simply been burt so many times that they know not to play loose with the truth.

It's probably worth noting that Korea "chaebol" (conglomerates) can be a little odd. They have a lot of power over the local government and media, so they end up thinking they are invincible. They are sometimes said to be very shady, at times.

Re: Samsung admits to posting fake user reviews on the web

#115

Earlier quoted context omitted.

"Ethics" in Asia are not the same as the rest of the industrialized world. While I can't speak for Korean ethics, I've had dealings in other Asian countries where business ethics are really more like guidelines, elastic ones at that. I wouldn't be surprised if the execs who sanctioned this behavior on Samsung's part don't even understand that it was wrong.

I don't accept this - everyone surely knows its wrong, however its a matter of how wrong. Is it seen to be wrong like driving 5kmh over the speed limit is?

Its only a matter of getting used to. If you have been doing this, and you think your competitors are also doing it, after some time, you will (conveniently) forget that it was wrong to begin with.

Re: Samsung admits to posting fake user reviews on the web

#116

Earlier quoted context omitted.

Samsung's IP theft issues would lead me to believe that their credo is "whatever it takes to win" and this kind of behavior isn't out of line with their track record.

Why am I not surprised. Samsung has a history of imo unethical and questionable business practices. Samsung Inflates Galaxy Tab Sales, Gets Busted http://modmyi.com/content/360-samsung-inflates-galaxy-tab-sa... Quite smooth: Samsung actually sold 1/10 of the 2 million Galaxy Tabs it claimed in 2010 http://forums.appleinsider.com/t/151854/quite-smooth-samsung... Looks Like Samsung Pretty Much Lied About US Sales To Th…

4/7 of those websites are explicitly pro-Apple, which makes it seem unlikely that they are telling the whole story, given how, unfortunately, these things tend to descend into us-vs-them/clan warfare.

(I'm not saying it isn't true, just they aren't necessarily reporting everything.)

Re: Samsung admits to posting fake user reviews on the web

#117
post #65

Earlier quoted context omitted.

This. I love Samsung hardware, but the company seems critically unable to think big. They have no apparent direction or higher thinking, they just make solidly good devices and throw gobs of money at marketing. It's bizarre - in spite of their devices and a reputation for quality gear, they still act like a cheap Korean knock-off company instead of a market leader. It's no surprise that when they try to do evil, they…

Samsung are one of the biggest and most diversified companies in the world (did you know they are the world's biggest ship builder? Or that they offer life insurance?). I don't have difficulty imagining a lack of organisation and direction in management when they have so many arms doing so many different things.

Apparently[1], they are 20% of South Korea economy.

[1]: http://www.theatlantic.com/business/archive/2012/07/whoa-sam...

Re: Samsung admits to posting fake user reviews on the web

#118
post #91

Earlier quoted context omitted.

>did you know they are the world's biggest ship builder? Nope... they are not. That would be Hyundai, and the second largest is probably Daewoo. Samsung could be third. (I worked at Daewoo and Samsung shipyards). Tangential funny: the shipbuilding division is called "Samsung Heavy Industries", usually abbreviated to SHI. Samsung means "Three Stars" in korean. The shipyard tug was called the "Tristar". Due to unfortun…

Haha fair call. I actually misread and it's listed as the 2nd biggest shipbuilder. Still, people tend to be surprised as typically when I think 'Samsung', I imagine TVs, phones and laptops.

Samsung are also involved in building processing, rail and port infrastructure for Australia's Iron Ore region.

http://www.bloomberg.com/news/2013-03-28/samsung-c-t-wins-a-...

Re: Samsung admits to posting fake user reviews on the web

#119
post #45

I hope they get sued for this, but I don't believe it's a conspiracy. Rather, just a case of someone trying too hard to meet certain sale expectations and hold on to a bonus.

So was it a few bad actors, or just the few that got caught?

These things always go back to the top, it's cultural.
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