Asterisk AI Voice Agent

Post by awad » Thu, Dec 25, 2025, 11:11 PM UTC

Antoniocl wrote: post #84

b112 wrote: post #62

Earlier quoted context omitted.

Beyond true. I wonder what Amazon's goals are, as an example. Currently, at least on the .ca website, there is no way to even get to chat to fix problems. All their spider text of help options, now always lead back to the return page. So it's call them (which you can only find the number via Google.) I suspect they're so disfunctional, that they don't understand why the massive uptick in calls, so then they slap AI i…

Interesting, I regularly use chat-based support on amazon.ca to speak with (what I presume is) a real human after none of the control flow paths adequately resolve my issue. I've always found the support quick to reply and very helpful. Granted, it's been 1-2 weeks since I had an issue, so it may have changed since then, or it could be only released to a subset of users.

Post by jonway » Thu, Dec 25, 2025, 11:20 PM UTC

ale42 wrote: post #110

louky wrote: post #98

Earlier quoted context omitted.

I don't mind music-on-hold as much except when they break with a human voice at intervals saying inane things such as "your call is important to us. Thank you for holding" Which makes me think the call has been answered. If there's not actual call queue information, just play music so I can ignore it and continue working without that NOP interrupt.

I guess the comment was just about how much Asterisk deployments are out there because you can often hear its default music-on-hold? But maybe I'm wrong.

Post by hkjarral » Fri, Dec 26, 2025, 12:50 AM UTC

matt3210 wrote: post #115

I (and most people I ask) definitely don’t answer calls from robots or watch videos with robot voice. I’m not sure what value the customer gets here.

Post by krashidov » Fri, Dec 26, 2025, 1:03 AM UTC

WD-42 wrote: post #71

bronco21016 wrote: post #66

Earlier quoted context omitted.

My local dealership adopted one of these for their service department. Prior to the AI assistant, you would call and immediately be placed on hold because the same people serving customers at the desk were answering the phone. The AI picks up right away and can schedule an oil change. It's fantastic and I'd love to see more of this. Of course it also has the ability to escalate to a human for the things it doesn't ha…

If they have the ability to hook an llm up to a system that can schedule an oil change why can’t they provide a form on their website to do the same thing and save everyone the hassle?

Post by RockRobotRock » Fri, Dec 26, 2025, 4:16 PM UTC

parrotplatform wrote: post #109

RockRobotRock wrote: post #85

Long shot, if anyone here is an Asterisk wizard. I would like to correlate CDRs to voicemail recording locations. I am building an integrated dashboard for call recordings, and want voicemails to be included, but that's been surprisingly difficult.

So, there is no straight forward way that I can think of. But, what I would do is set a channel variable and log it somewhere: exten => s,n,Set(VM_UNIQUEID=${UNIQUEID}) exten => s,n,VoiceMail(${EXTEN}@default) If you are using AGI or ARI, you can log it somewhere useful so you can correlate later. If you are using a more vanilla configuration I’d say use the voicemail metadata .txt file that will be in the same folde…