No details? I say we assume it was an expired certificate outage.
If I'm managing a small company and I absolutely do not want to have this issue, what should I learn?
Alaska Airlines' statement on IT outage
111–120 of 150 posts
Re: Alaska Airlines' statement on IT outage
#112Re: Alaska Airlines' statement on IT outage
#113Earlier quoted context omitted.
to make their infra culture even more dire, they require in-office 5 days a week, and moved their office to SeaTac airport. KSEA is a solid 90 min commute each way from the tech hubs of Kirkland and Seattle. not to mention SeaTac the city is a crime ridden dystopia where 3-4 cars are stolen per day from SeaTac airport and the local officials response is "ya but its a lower stolen car average than the city of Seattle"…
90 minutes? I live in south Seattle - Link from downtown Seattle takes half that. It's crazy to drive on I-5 and you don't have to.
i prefer to arrive to work fresh and not have smoked meth or fentanyl the entire train ride not to mention dodging random stabbings, homeless feces, and insane people that belong in a mental care facility.
Re: Alaska Airlines' statement on IT outage
#114Earlier quoted context omitted.
> its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade I struggle with the notion that a high quality airline operating system cannot be developed using technologies as of 2015. Most of what we are drowning in right now is the product of the last 10 years. The l…
Hell, you could run a high quality airline on the tech of the 60's. You could run a high quality airline on the tech of the 30's nothing except radios and the planes. It's not a tech problem, it's a culture problem. Just because the infrastructure is old does not mean that it is bad. The main deciding factor is how well it is maintained. But that is to hard for many people. So much easier to say "It'S bAd bEcAuSe iT…
that was my point in the purposeful use of the word "fiefdom" to describe the Alaska IT culture. it wasn't focused on optimal infra state with what it had, it was focused on following the cult of the winders wizards that refused to acknowledge anything different like Linux.
Re: Alaska Airlines' statement on IT outage
#115Earlier quoted context omitted.
Hell, you could run a high quality airline on the tech of the 60's. You could run a high quality airline on the tech of the 30's nothing except radios and the planes. It's not a tech problem, it's a culture problem. Just because the infrastructure is old does not mean that it is bad. The main deciding factor is how well it is maintained. But that is to hard for many people. So much easier to say "It'S bAd bEcAuSe iT…
Most are - irony of irony is that when Delta had its big outage due to CrowdStrike, dealtamatic/deltaterm was still running just fine, but no one could get into it because all of their windows machines were locked out. At the core of most airlines is a customized version of IBM TPF, its very reliable and highly available, its all of the other stuff that breaks down. We will in time find out what grounded AS, I wouldn…
excellent point. at tmobile (circa 2014) it required 87 APIs be hit to turn on a new subscriber. if the 34th API failed, the subscriber had to wait and start over clogging up the stores. at the core only 3 or 4 of those APIs were crucial to start the service and the rest could have been fine with eventual consistency. who is ticketed for what flight is the core, the rest dealing with plane can be handled manually just like the small airplanes do it, manual weight & balance, flight planning, etc. but Alaska chooses not to do that and is ok losing millions of dollars per day disrupted while losing customers because they do not care. and not hiring a safety officer for years proves they do not care.
Re: Alaska Airlines' statement on IT outage
#116Has anyone else noticed their website has been having a ton of issues in the last few weeks as well? In terms of bookings failing and trips not appearing? Just my anecdote but software issues seem to have become very frequent over there…
They’ve always been pretty bad but it feels worse post Hawaiian merger
Re: Alaska Airlines' statement on IT outage
#117i have applied and interviewed at AlaskaAir in order to help my "hometown" airline + get free travel. its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade. as a former business traveler of AlaskaAir, i stopped flying on them after the 6th flight in a row that wa…
Look at the tenures of some of their senior architects and I.T. Leadership, and you might find that it coincides with the outdated-ness of their infrastructure and practices.
Re: Alaska Airlines' statement on IT outage
#118Southwest, Alaska, United, Delta you name it they are all WITCH outsourcing darlings. We have seen and will continue to see yearly outages.
Re: Alaska Airlines' statement on IT outage
#119I was affected by the outage yesterday, and my flight to Seattle was delayed by over 6 hours, arriving in Seattle at 3am today. What made the delay much worse is the lack of clear communication and updates throughout the delay. As a consolation, the passengers got a 1-day redeemable $12 meal credit at the airport enough for a bag of chips and a small chocolate bar, which lightened the situation as it put into perspective how ridiculous the prices are at the airport.
Re: Alaska Airlines' statement on IT outage
#120Earlier quoted context omitted.
Have you raised a complaint with the regulatory body they are registered to? That also works well.
NEB in Finland is Traficom, but they don't handle individual complaints. Those handled by Consumer Advisory Services and European Consumer Center & these are residence based as far as I understand (I'm Finnish citizen but I don't live in EU). The only alternative to court is Consumer Disputes Board but their resolutions are just recommendations & Finnair has a long history of ignoring them so spending 2-3 years there…
In my case, I filed a complaint with Iceland air regulatory authority, even though
I lived in canada at a time, and when I told Icelandair I had done that, they suddenly became very proactive.