111–120 of 248 posts
The Indian IT sector is almost certainly going to be decimated (at least in its current form), and we haven’t really wrapped our heads around what that means for the world’s fourth-largest economy. https://www.youtube.com/watch?v=CK-gnW3f-q0
what this person has started is being done by WITCH companies at largest scale and most fraudulent way possible
Earlier quoted context omitted.
Except AI support agents are only using content that is already available in support knowledge bases, making the entire exercise futile and redundant. But sure, they're eloquent while wasting your time.
There are AI agents that train from knowledge bases but also keep improving on actual conversations. For example, our Mava bot actually learns from mods directly within Discord servers. So it's not about replacing human mods but assist them so they can take better care of users in the end.
I can see this. We employ a lot of off shore for what we call support engineering. Things like jdk upgrades or cert updates. It’s grunt work that lets higher paid engineers utilize their time on business value work. As AI continues to grow in scope, it will surely commandeer much of this. Employing a human is more expensive when compared to compute for these tasks at a certain scale.
AI is already so much better than 99% of customer support employees. It also improves brand reputation by actually paying attention to what customers are saying and responding in a timely manner, with expert-level knowledge, unlike typical customer service reps. I've used LLMs to help me fix Windows issues using pretty advanced methods, that MS employees would have just told me to either re-install Windows or send th…
Except AI support agents are only using content that is already available in support knowledge bases, making the entire exercise futile and redundant. But sure, they're eloquent while wasting your time.
That is because search is still mostly stuck in ~2003. But now ask the exact same thing of an LLM and it will generally be able to provide useful links. There's just so much information out there, but search engines just suck because they lack any sort of meaningful natural language parsing. LLMs provide that.
AI is already so much better than 99% of customer support employees. It also improves brand reputation by actually paying attention to what customers are saying and responding in a timely manner, with expert-level knowledge, unlike typical customer service reps. I've used LLMs to help me fix Windows issues using pretty advanced methods, that MS employees would have just told me to either re-install Windows or send th…
This is great but most customer support is actually designed as a “speed bump” for customers. Cancel account- have them call someone. Withdraw too much - make it a phone call. Change their last name? - that would overwhelm our software, let’s have our operator do that after they call in. Etc.
That doesn't make much sense. Either your system can handle it or it can't. Putting a support agent in front isn't going to change that.
Earlier quoted context omitted.
Have you used a whiteboard recently? It sucks. Writing anything significant takes forever, there’s no undo or redo, difficult to save and version. There’s just no way it’s better.
It takes forever to make a beautiful diagram, but the usual flow is that you have your presentation for the base idea, and then when the questions come, you can all grab a marker and start making a mess on the boards around the room. We also have one in the dev room, which is nice for smaller topics. It's not meant to be the actual documentation, and it makes sense to me since you don't want to write the actual docum…
> It's not meant to be the actual documentation, and it makes sense to me since you don't want to write the actual documentation during the discussion with multiple highly paid devs and managers. Just take a photo at the end, and it's saved for when you make the documentation.
This is 2025, over Zoom, we use Gong, it records, transcribes and summarizes the action items and key discussion points. No need to take notes.
My diagrams are already in Lucid with notes
AI is going to force the issue of having to deal with the inequity in our economic system. And my belief is that this confrontation will be violent and many people are going to die. The fundamental issue is wealth inequality. The ultimate forms of wealth redistribution are war and revolution. I personally believe we are already beyond the point where electoral politics can solve this issue and a violent resolution is…
Your point hinges on: declining material conditions.
It is completely false - the conditions are pretty great for everyone. People have good wages relatively but sure inequality is increasing.
Since your main point is incorrect I don’t think your other points follow.
Earlier quoted context omitted.
No war but class war. Not sure how long it will take for a critical mass to realize that that we are in a class war, and placing the blame on anything else won't solve the problem. IOW, I agree with you, I also think we are beyond the point where electoral politics can solve it - we have full regulatory capture by the wealthy now. When governments can force striking workers back to work, workers have zero power. What…
You write as though "the wealthy" are a unified group acting in concert. They're not; they're just like everyone else in that regard, acting in their own, mostly short to medium term best interest. Seems like a pretty ordinary tragedy of the commons type of situation.
They're so aware of the power of class solidarity that they've designed society to ensure that there is no class solidarity among the working class. All of the hot button social issues are intentionally divisive to avoid class solidarity.
Earlier quoted context omitted.
What you are saying is not intuitive. Software engineers are a cost to software companies. With automation the profits would increase so I’m not sure how it can lead to recession.
They used the word in an irregular way. They meant a decline in software company revenue, not an economic recession. You might well see more software profits if costs go down but less revenue. Depends on Jevon's paradox really
AI is already so much better than 99% of customer support employees. It also improves brand reputation by actually paying attention to what customers are saying and responding in a timely manner, with expert-level knowledge, unlike typical customer service reps. I've used LLMs to help me fix Windows issues using pretty advanced methods, that MS employees would have just told me to either re-install Windows or send th…