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That's why an all inclusive account like the X envisioned by EM is a pretty stupid choice, if you're a customer. Never go all-in, if you cannot win.
Or simply read your emails from them if you do.
Earlier quoted context omitted.
Based on this post, I doubt Apple failed to send a trade in kit.
Why would you accuse them of lying? If the author wanted to lie why would they include their mistakes like missing the email? Either way, it doesn't actually matter - even if it's 100% the author's fault, NINE days to get to a human who can resolve the issue is enough of a reason to avoid having too many of your services centralized with apple.
Given the entire post is them making dumb errors and then blaming others it would be in line with the rest of it.
Earlier quoted context omitted.
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> services he expects Apple to provide after he doesn't pay them for their hardware The problem is that Apple didn't just disable these services on the device he didn't pay for. They disabled them even on the devices he did pay for. > Should your Corolla's cloud based gps routing stop working when you break your contract with Toyota over your Camry? Arguably yes. The car didn't default on the loan, you did. You broke…
Moreover, you sign a contract when you agree to the terms of the purchase, as well as the trade in. None of this is a surprise.
Across the board, the author didn't read.