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Cursor IDE support hallucinates lockout policy, causes user cancellations

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Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#111
post #89

Earlier quoted context omitted.

A forward-thinking company that believes in the power of Innovation™.

These bros are getting high on their own supply. I vibe, I code, but I don't do VibeOps. We aren't ready. VibeSupport bots, how well did that work out for Canada Air? https://thehill.com/business/4476307-air-canada-must-pay-ref...

> but I don't do VibeOps.

I believe it’s pronounced VibeOops.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#113
post #79

Earlier quoted context omitted.

Does "it" use the official extensions, or does it only allow "you" the user to use them?

First of all, their docs link to the market place of ms: https://www.cursor.com/how-to-install-extension Which is basically an article to use an extension in a way that’s basically forbidden use. If that was not bad enough the editor also told you to install certain extensions if certain file extensions were used that were also against the tos of the extension. And basically cursor can just be using the vsix marketpl…

I don't see a problem with this. If it's an extension on my machine, why do I care about the TOS?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#114
What is the evidence that "dozens of users publicly canceled their subscriptions"?

A total of 4 users claimed that they did or would cancel their subscriptions in the comments, and 3/4 of them hedged by saying that they would cancel if this problem were real or happened to them. It looks like only 1 person claimed to have cancelled already.

Is there some other discussion you're looking at?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#115

I haven't seen people comment on just the wow factor here. Apparently Cursor produced a full integrated AI app and it orchestrated a self-destruct process in fashion emulating the way some human-managed companies have recently self-destructed. AI fails are easy and some require a lot of work, apparently. Looking forward to apps trained on these Reddit threads.

Who will be the first AI-first company to close the loop with autonomous coding bots, and create self-fulfilling prophecies where a customer support bot hallucinates a policy like OP, it gets stored in the Q&A/documentation retrieval database, and the autonomous bots implement and roll out the policy and lock out all the users (and maybe the original human developers as well)?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#116
post #12

Earlier quoted context omitted.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

A forward-thinking company that believes in the power of Innovation™.

"It's evolving, but backwards."

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#117
post #39

This is "AGI's finest". It's what we all wanted. Replacing your human support team to be run exclusively by AI LLM bots whilst they hallucinate to their users. All unchecked. Now this bug has now turned into a multi-million dollar mistake and costed Cursor to lose millions of dollars overnight. What if this was a critical control system in a hospital or energy company and their AI support team (with zero humans) hall…

Where are you seeing AGI?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#118
post #9

A few hallucinations. It's right more times than it's wrong. Humans make mistakes as well. Cosmic justice.

Yes, but humans can be held accountable.

How is this not an example of humans being held accountable? What would be the difference here if a help center article contained incorrect information? Would you go after the technical writer instead of the founders or Cursor employees responding on Reddit?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#119

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

I think this would actually make them look worse, not better.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#120

What is the evidence that "dozens of users publicly canceled their subscriptions"? A total of 4 users claimed that they did or would cancel their subscriptions in the comments, and 3/4 of them hedged by saying that they would cancel if this problem were real or happened to them. It looks like only 1 person claimed to have cancelled already. Is there some other discussion you're looking at?

Submitted title was "Cursor IDE support hallucinates lockout policy causes mass user cancellations" - I've de-massed it now.

Since the HN title rule is "Please use the original title, unless it is misleading or linkbait" and the OP title is arguably misleading, I kept the submitter's title. But if there's a more accurate or neutral way to say what happened, we can change it again.

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