111–120 of 129 posts
This isn't an LTV model, it's a regression model. Is it even good? Doesn't seem so. Maybe their folks need to punch "LTV" into Google Scholar. And also, is it even actionable? > For example, suppose we run a marketing campaign that provides hosts with tips on how to successfully improve their listings Right guys. “Marketing-induced incremental LTV” indeed.
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Good point and it affects far more than just Airbnb. I'm sure some companies internal ROI for app notifications is universally positive... but when you send me 10 app notifications a week for a product or service I only purchase occasionally, I'm uninstalling the app. Obviously I'm in the minority because the app still has millions of users but hopefully others have turned notifications off.
I basically uninstall all apps between two uses of them: Uber, AirBnb. Even the bank, I have a problem with the mandatory confirmation-on-phone for the yearly stock options plan I use. Wouldn’t want a thieve to see that app.
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The people who don't need kitchens and just book hotels don't say anything because their needs are met. There are also some hotels with kitchens. Usually they have 'Suites' in their name. I stay at one most holiday seasons, we go and visit my folks and want to have a place where my family can cook without taking over my parents' kitchen. I've stayed places with vrbo, which is pretty similar to airbnb, but older. It's…
> There are also some hotels with kitchens. Usually they have 'Suites' in their name. I stay at one most holiday seasons, we go and visit my folks and want to have a place where my family can cook without taking over my parents' kitchen. These are okay, but they still have the antiseptic, overly-clean feeling of a space optimized for housekeeping. They will usually have a small couch or two, and maybe a table for 4.…
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Use booking.com, better in every way and customer support that won't stonewall you.
People are getting downvoted for criticizing booking.com. They're a shit company and everyone who works in tech in The Netherlands knows it.
Last I heard they're also a company that actually hires juniors there.
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Insane that they allow that. Maybe it's an option the host can set on the listing? Booking, as far as I know, straight up doesn't allow hosts to cancel. Recently, a host sent me a message begging me to cancel my booking because they really couldn't be there to receive me.
Hosts can cancel, but they are subject to their cancelation penalties (according to the level they've chosen for guests) plus there is an automatic "review" added stating that "This host cancelled a booking X days in advance". Unless X is very big, I run away from those listings.
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> There are many sites I won't use because the ads are so overwhelming or are often offensive. I hate to sound like the “Do people still watch TV? I haven’t owned a TV in 20 years.” Guy. But why are you seeing ads on the web? Don’t you use an ad blocker?
I used to use one but when I started working on ads it felt hypocritical. I want to support the sites that I use, especially those that don't paywall content. I don't work on ads anymore but have stuck with it.
After a couple OK stays I had an absolutely horrible experience. The place was super dirty and the shower was clogged. The hosts tried to play nice and made us stay even though they didn't do the cleaning (Our fault I guess but when you are tired and already there you just want to move on and forget about the incident).
After the stay they became dishonest and lied to Support, tried to make us pay more. Support sided with the Host and even deleted our bad review of the place.
And the final nail in the coffin is that by deleting our bad review the host was able to get to Superhost status.
That stay destroyed our holidays. We then had to spend multiple hours on the phone and by message with support to defend ourselves. Ultimately they manage to leave a misleading review for us that we couldn't delete and Airbnb deleted our review of them.
It was already overpriced but once you account for the time lost when something goes wrong there is absolutely no point to book an Airbnb ever again.
Stay with professional in hotels. Your future you will thank you.
Airbnb’s original promise was magical, thrilling, interesting - get to stay in unusual places that are full of charm and possibility. But that promise was broken for me when Commaleta played back the video of her front door camera and counted that we had 10 people walk in her door, not eight. She proceeded to accuse us of throwing a party, when we absolutely did not, and tried to charge us $1000 extra dollars. At tha…
She went full damage on us as a revenge. Trying to charge us 2000$ for fabricated damage. Airbnb Support tried to stand on her side asking us if we "had proof we didn't do it". I was on holiday. I didn't think about taking every single object in high definition picture.
We had to spend 3+ hours on the phone and by message to have Airbnb "drop" that 2000$ charge.
Never again. Not worth the time. Airbnb is great when it goes well. But you have too many bad hosts that ruin it for everyone. And when it goes bad it goes really bad.
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Use booking.com, better in every way and customer support that won't stonewall you.
Booking.com is awful. Anyone can make a listing on Booking.com for places that don't exist. Airbnb at least makes an effort to verify the building is real.
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No, a couple friends who lived in town stopped by for an hour.
Last month a first time host confabulated $1200 of maintenance charges. Having left the property already, I was in no position to produce evidence that they were fake. Arbitration was hopeless, I canceled my card and won't be using Airbnb again.
The host retaliated because we had the audacity to tell her that the place was unclean when we checked in. She claimed 2000$ of fabricated damage and as you Airbnb sided with the host initially.
It's only because I lost 3 hours of my time with support and took a thousands of screenshot from our Messages that I got them to drop that charge.
I also issued a Chargeback with my credit card for the dirty place.
But yeah, this is done for me as well. I had 20+ stays but I will never , absolutely never use them again. My time is worth something and this Airbnb destroyed our holiday and took way too much of my time to handle.