Do a search for 'UnitedHealth uses faulty AI to deny elderly patients' and see what comes up. I'm not saying this is deserved, more that I'm surprised it's taken this long for someone to just up and execute an insurance CEO.
Well it’s very unfortunate for all Americans that rely on any healthcare company. Since they will all be increasing their rates soon to cover the expenses of 24/7 armed guards, armored vehicles, etc… Edit: Or a reduction in service quality to cover the new expenses.
> How do they still have that many customers if their service was so bad?
Because the people making the decision to purchase UHC services and using UHC services are two wildly different demographics.