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Tell HN: Heroku is Down (update: recovering as of 10PM PST)

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Re: Tell HN: Heroku is Down (update: recovering as of 10PM PST)

#111

Post by Erwin »

philip1209 wrote: post #96
learc83 wrote: post #85

I've had so much more downtime with heroku/AWS than I ever had back when I was running my sites on slicehost. I also feel like I've let my admin skills deteriorate because I've been dependent on heroku. Back when I was running everything myself, worst case scenario I could set up a new VPS from a backup in another datacenter. Now if heroku goes out I just have to twiddle my thumbs while I wait for updates.

I understand what you are saying. I host most of my projects on Rackspace. I've been intending to convert current ideas to Heroku because learning SysAdmin stuff doesn't seem to have much upside potential. However, these multiple outages while Rackspace (seemingly) keeps chugging along are discouraging. That being said, every Heroku outage makes front page of HN, and there could have been Rackspace downtimes much mor…

I haven't see any RS-wide outages in my datacenter (IAD) for many years (I vaguely remember some networking issue, but that was something like 5 years back).

So they have their infrastructure (network, power) working very well.

The downtime we've had were our own unique hardware/software issues that come with a complex bare metal installation.

Re: Tell HN: Heroku is Down (update: recovering as of 10PM PST)

#114

Post by hardoncollider »

dangrossman wrote: post #97
hardoncollider wrote: post #42

That's odd, because I thought the error occurred in my application. No? You sure? Just look at this error message, "An error occurred in the application and your page could not be served." Oh, so you mean the error message aren't accurate? That even though the error is actually above Heroku, a much greater failure, that my application will still be blamed, and that's what my users and bosses are going to see? And you…

You can serve your own error pages instead of Heroku's and show your boss whatever you want. They're specified as URLs, so they can be hosted on some other platform. I don't know if that feature works when AWS is failing Heroku, but if Heroku's up enough to serve the error page, maybe it's up enough to serve the error page you configured instead of its own. https://devcenter.heroku.com/articles/error-pages

I contacted Heroku and got clarification.

Tonight's events would've resulted in the misleading default error message, regardless of customer error pages.

With AWS failing, that's a big issue and platform failure should be vocalized correctly.

Re: Tell HN: Heroku is Down (update: recovering as of 10PM PST)

#115

Post by geoka9 »

DeepDuh wrote: post #110
geoka9 wrote: post #108

Earlier quoted context omitted.

Yes, it's actually easier to apologize to your customers when you have AWS to blame for the outage. After all, you're in good company ("even Heroku is down - what do you want from us?")

You're lucky if your average customer knows what AWS is, let alone Heroku.

I'm sure your average customer has heard of Amazon :)

Re: Tell HN: Heroku is Down (update: recovering as of 10PM PST)

#116

Post by DeepDuh »

geoka9 wrote: post #115
DeepDuh wrote: post #110

Earlier quoted context omitted.

You're lucky if your average customer knows what AWS is, let alone Heroku.

I'm sure your average customer has heard of Amazon :)

What are you telling me? Our servers are hosted by a book store? You must be joking!
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