Earlier quoted context omitted.
Trying more than one email is not jumping through hoops when it's one of the worst possible vulnerabilities hitting all of their databases/platforms. Being a research means being an adult and having a basic level of responsibility. Just like being a gun owner, it's a powerful tool that needs to be treated with utmost respect. A lot of pentesters are just kids who are angry at the world and the poor state of security,…
A researcher should not have to “try different emails”. Period. There should be a clearly disclosed email provided by the company to report such issues. Very obviously plastered. Or just use the standard abuse@, security@, infosec@, etc. It is by far in the company’s best interests for this to happen because the alternative is public disclosure or disclosure to black hats instead. Anything more is jumping through hoo…
Any dev knows what it's like having a million responsibilities, a lot of things get put on TODO lists that never get completed. Them being owned by a wealthy company doesnt mean they have a huge dev team running 247 to handle this stuff. Which is probably why such a obvious failure even happened...
Security researchers get high and mighty extremely quickly, which is immature IMO.