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Man scammed after AI told him fake Facebook customer support number was real

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Re: Man scammed after AI told him fake Facebook customer support number was real

#111

Post by iknowSFR »

worble wrote: post #107
maxbond wrote: post #10

> What he didn't know at the time is there is no phone number for Facebook customer support. Part of the problem here is that Facebook (though in fairness, they are not unique here) has left this traditional path of escalation void, leaving only fake numbers. They don't even have a real number to play a recorded message affirming that there is no ability to call. ETA: For instance, I notice Facebook appears to own th…

>Part of the problem here is that Facebook (though in fairness, they are not unique here) has left this traditional path of escalation void, leaving only fake numbers. Frankly it's absurd to me that it's legal to do so. Any public facing company that is sufficiently large should be required by law to operate a phone service where you can talk to a real human being. All of these huge mega corps are run with absolute i…

Just a matter of time. The adoption of expectations is dependent on the visibility of the occurrence.

Re: Man scammed after AI told him fake Facebook customer support number was real

#113

Post by pavel_lishin »

krisoft wrote: post #85
mvdtnz wrote: post #69

Earlier quoted context omitted.

What?

I think pavel_lishin's comment is alluding to that what we are reading in mvdtnz's comment is victim blaming. It is a bit coded. Being overly concerned what a female victim of sexual assault was wearing is textbook case of victim blaming. I believe this is what the sentence "I bet they were wearing a real short skirt, too." is evoking to say that the sentence quoted from mvdtnz's comment is blaming the victim of the…

Got it in one.

Re: Man scammed after AI told him fake Facebook customer support number was real

#114

Post by baobabKoodaa »

resoluteteeth wrote: post #61
baobabKoodaa wrote: post #51

When I worked on a customer facing chatbot at my previous employer, we specifically wrote in the prompt "our customer service is not reachable by phone", and we tested that the chatbot was able to use that information and respond appropriately. But I guess you can't expect a tiny startup like Facebook to invest money into having 1 employee part-time tweaking the prompt of the chatbot to respond appropriately to commo…

Was the chatbot you worked on using an LLM?

Yes

Re: Man scammed after AI told him fake Facebook customer support number was real

#115

Post by Mawr »

Last5Digits wrote: post #54
Gigachad wrote: post #39

Earlier quoted context omitted.

The general public is getting lied to constantly. HN users have a bit more context to see through the bullshit but the marketing getting pushed in people is that these AI tools are super genius incredible world changing tools that make everyone 100x more productive.

[flagged]

I find it extraordinarily unlikely that the average person's understanding of AI is any different from the man the article is about.

The text AI outputs resembles that of a well-spoken expert on the given subject matter speaking with full confidence and authority. There's nothing to clue the user into the unreliability of the output, so 99% of users will not think to double-check.

The chat from the article proves as much: [1]. There's no way a non-techie would doubt this well worded, reasonably sounding answer to a question about Meta from the official Meta chatbot while using the Meta app.

[1]: https://i.cbc.ca/1.7219639.1717103895!/fileImage/httpImage/i...

Re: Man scammed after AI told him fake Facebook customer support number was real

#116

Post by chipotle_coyote »

Last5Digits wrote: post #108
rurp wrote: post #91

Earlier quoted context omitted.

Man the techno-utopianism is awfully strong for some people when it comes to LLMs. There are a wide range of opinions about these models on HN, many positive and many point out the very real flaws the current models have. If you find this mix of takes so offensive you might want to reconsider your own opinions a bit. These models are interesting, but they aren't magically perfect. Most people outside of tech don't un…

Why do you feel the need to arbitrarily ascribe some ideology to random people based on one comment? I'm not "techno-utopian" in any sense of the word; I believe that the current AI development is highly risky and that we need to take careful measures such that society at large is prepared for the changes it may bring. The "wide range of opinions" I see on HN are largely misinformed: they either lack the necessary te…

Yeah, it's true. I asked my grocery checker how an LLM works, and she rolled her eyes and said, "Come on, Chipotle, they're lexical analysis systems that operates by performing vector math operations on points in a vast multidimensional space that represent tokenized subwords, everyone can immediately intuit that based on the sixty-second cheerleading news clips they saw on CBS. What do you think I am, a Hacker News reader?" Then she threw a papaya at me.

Re: Man scammed after AI told him fake Facebook customer support number was real

#118

Post by hiccuphippo »

throwaway48476 wrote: post #15
maxbond wrote: post #10

> What he didn't know at the time is there is no phone number for Facebook customer support. Part of the problem here is that Facebook (though in fairness, they are not unique here) has left this traditional path of escalation void, leaving only fake numbers. They don't even have a real number to play a recorded message affirming that there is no ability to call. ETA: For instance, I notice Facebook appears to own th…

"Pls fix" proposed a market for bribing meta employees to deal with customer support requests.

So lobbying?

Re: Man scammed after AI told him fake Facebook customer support number was real

#119

Post by IAmNotACellist »

JohnMakin wrote: post #34
_cs2017_ wrote: post #9

Seems like this information came from Quora: https://www.quora.com/Is-1-844-457-1420-really-Facebook-supp... . Screenshot: https://postimg.cc/gallery/2nFq5Cm . I suspect the helpful SEO guy who posted this answer was trying to get more visibility on Quora so answered many questions automatically or semi-automatically without verifying anything. This is the beginning of the post: Ruhul Alom Social Media Marketer at So…

Bit tangential, but what the heck is it with scammers saying "dear" so much? Pretty much every pig butchering or social engineering attempt has had them repeatedly addressing me as "dear."

Ma'am just do one thing for me, go take a coffee or a glass of water and I will take care of each and everything.

Re: Man scammed after AI told him fake Facebook customer support number was real

#120

Post by Last5Digits »

chipotle_coyote wrote: post #116
Last5Digits wrote: post #108

Earlier quoted context omitted.

Why do you feel the need to arbitrarily ascribe some ideology to random people based on one comment? I'm not "techno-utopian" in any sense of the word; I believe that the current AI development is highly risky and that we need to take careful measures such that society at large is prepared for the changes it may bring. The "wide range of opinions" I see on HN are largely misinformed: they either lack the necessary te…

Yeah, it's true. I asked my grocery checker how an LLM works, and she rolled her eyes and said, "Come on, Chipotle, they're lexical analysis systems that operates by performing vector math operations on points in a vast multidimensional space that represent tokenized subwords, everyone can immediately intuit that based on the sixty-second cheerleading news clips they saw on CBS. What do you think I am, a Hacker News…

Understanding comes in many forms. My uncle will not be able to model the fuel flow in his car's engine using the Navier–Stokes equations, yet he can still drive better than me. When it comes to LLMs, an understanding of the transformer architecture is wholly unnecessary to develop a good model of their capabilities and pitfalls. HN commenters tend to lack both a technical and abstract understanding of LLMs, while non-tech people tend to only lack the former.
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