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Hetzner switches to new billing model

docs.hetzner.com

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Re: Hetzner switches to new billing model

#111

Post by thijsvandien »

david_allison wrote: post #69
boplicity wrote: post #61

I don't seem capable of actually setting up an account with Heztner and logging in. Their security is so tight, it seems to constantly lock me out. What if I were an actual customer? Yikes. Does anyone else have this issue?

Yep: Dear Mr David Allison After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us. Best regards Your Hetzner Online Team

Literally this. Their staff won't provide any details, nor even a route towards a solution. When I asked what they suggest doing in this situation, they simply stopped responding.

Re: Hetzner switches to new billing model

#112

Post by ffsm8 »

diggan wrote: post #108
DonnyV wrote: post #104

Why isn't their US Data Centers not listed in the table of Data Centers they run? https://docs.hetzner.com/general/others/data-centers-and-con...

Maybe they don't operate those data centers themselves? Outsourced perhaps. > Which data centers does Hetzner operate?

Yes, they state as much when you order anything and talked about it at length when they introduced the US offering.

They're shipping their specialized server systems to select providers for housing, essentially. Most maintenance is done remotely... aside from replacing faulty hardware etc

Re: Hetzner switches to new billing model

#114

Post by JonathonW »

diggan wrote: post #108
DonnyV wrote: post #104

Why isn't their US Data Centers not listed in the table of Data Centers they run? https://docs.hetzner.com/general/others/data-centers-and-con...

Maybe they don't operate those data centers themselves? Outsourced perhaps. > Which data centers does Hetzner operate?

Hetzner's US cloud zones are colocated in someone else's facility (AFAICT they don't specify where): https://docs.hetzner.com/cloud/general/locations/#are-the-se...

Re: Hetzner switches to new billing model

#115

Post by thijsvandien »

CamelCaseName wrote: post #110

I've only ever heard fantastic things about Hetzner. I'm shocked PE hasn't bought them yet and raised prices.

So had I, until I actually tried to sign up. Have a look at the way they treat you when they have (unfounded) suspicions. It's beyond ridiculous.

Re: Hetzner switches to new billing model

#116

Post by _cenw »

kosolam wrote: post #64
Citizen_Lame wrote: post #44

Earlier quoted context omitted.

Yes, but Hetzner costumer service is from another planet. So in case of issues they won't be able to help, and you will have issues.

Hetzner has good support.

Their abuse team is rude. Their technical support is usually professional, and the one time I talked to their legal team they were superb.

Re: Hetzner switches to new billing model

#117

Post by severino »

V__ wrote: post #54
severino wrote: post #43

It would be nice if cloud offerings like Hetzner would allow one to set the contract duration and pay in advance, for example, one year. And once that year passes, you could tell them to extend it for another year, or do nothing and get your server deleted. This way you have a control over your spending and avoid surprises. I guess some providers (OVH?) allow you to do that, but of course it requires that all costs b…

You can buy credits using a bank transfer [1]. You can also set E-Mail alerts in case your monthly invoice is higher then expected (more traffic etc.) [2]. However, there is no auto-delete as far as I can tell. [1] https://docs.hetzner.com/accounts-panel/accounts/payment-faq... [2] https://docs.hetzner.com/cloud/billing/faq/#how-do-i-keep-my...

Didn't know you could buy credits, but well, for me the key is that no debt is generated when your credit goes to zero. In this case, if you exhaust your credit but your server keeps running, Hetzner will not stop it and will send you the bill next month. Yes, you may have received an email warning but it does not give the same peace of mind.

Re: Hetzner switches to new billing model

#118

Post by cyberpunk »

CamelCaseName wrote: post #110

I've only ever heard fantastic things about Hetzner. I'm shocked PE hasn't bought them yet and raised prices.

Meh, ymmv. I migrated a bunch of stuff from OVH->Hetzner a few years ago and the support experience was absolutely, insanely, beyond-belief bad.

P1 call having to explain "what's an ip address" to their 'engineers'.

About 6 hours after we moved prod over, they brought down my EIPs for like 4 hours because of a route they didn't understand and flagged as spam, and in the end we rolled back the migration and cancelled the contracts.

Bummer for them; we ended up scaling out to several hundred thousand euro a year in OVH, which has been absolutely fucking exemplar.

So while some people really do rave about them, I was so annoyed by that experience that I will almost certainly never use them again.

Being a German myself, I'm 90% sure it's because the support is based in Germany, where technology goes to die.

Re: Hetzner switches to new billing model

#119

Post by amar0c »

slig wrote: post #85
david_allison wrote: post #69

Earlier quoted context omitted.

Yep: Dear Mr David Allison After reviewing your updated customer information, we have decided to deactivate your account because of some concerns we have regarding this information. Therefore, we have cancelled all your existing products and orders with us. Best regards Your Hetzner Online Team

That's terrifying. Did they at least give you time to backup your data?

Please note that Hetzner does this only in couple cases: a) fake account data ; b) previous strikes (unpaid invoices, abuse etc..) with them ; c) in some cases customer is from country they do not do business with. I bet gazzilion OP above is within a or b

Re: Hetzner switches to new billing model

#120

Post by e145bc455f1 »

formerly_proven wrote: post #75
alwayslikethis wrote: post #50

Earlier quoted context omitted.

Can you elaborate? I have a VPS and a storage box on Hetzner and I'm so far satisfied with it, minus the sometimes confusing interface between their different products.

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