111–120 of 158 posts
In other words, this was possibly the first historical argument made in a court that AI's are sentient and not automated chattel.
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Honestly LLMs aren’t ready for customer service. If I’m talking to a company I need to have a high degree of accuracy. LLMs are less accurate than trained humans.
Few front-line agents have deep knowledge about their company's products or services. They trace their finger through some branches on a flowchart then dictate from a knowledgebase.
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
If that is such a perfect way to avoid getting sued, why don't they put that on every page of their website and train all of their customer service staff to say that when they talk to customers?
And maybe employment contracts have language that offloads liability to an employee if they go rogue and start giving away company resources. Chatbots aren't accountable in any way and we don't know yet if their creators ever will be either.
And disclaimers are used in lots of contexts too.
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In the US at least once that notification that "the call may be recorded for quality assurance " happens, both parties have been notified and you're good to record regardless of the state you are in. What do you use for recording your calls?
I used to use a couple of apps like Cube ACR, or Call Recorder Pro, but these no longer work, and I'm skeptical of the workarounds to get them working again. Given the new restrictions in Android 10, probably the way forward is a passthrough device which uses 3.5mm connectors to MITM the audio. I haven't found one which is a sure bet yet.
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
If that is such a perfect way to avoid getting sued, why don't they put that on every page of their website and train all of their customer service staff to say that when they talk to customers?
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
I don’t even need it to tell me anything. Links are all that is relevant. Google Analytics on the Web does something similar. You can ask questions in the search box and it takes you to a relevant page.
“Can I get refund on my flight 2 hours in advance?”
“Here is a link to refund policies w.r.t time before flight”
Earlier quoted context omitted.
Nothing like that on the Samsungs I've owned. Next phone will be a Pixel, so we'll see.
In an active call, tap the 3 dot menu up at the top right, you should see the option to record.
I'm on an S10e, which is not that new, so that could be part of it. I bought an older phone, because I really like my top grain leather case, so I wanted to get a phone which fit the case more than I wanted a more cutting edge phone.
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much like Tesla's Autopilot which cannot be responsible for an accident because you're supposed to be hands-on-wheel and alert at all times while using it.
That issue is media mostly optics I think. Once you sit down with it, it's simply a better cruise control. Now, if you are talking about 'Full Self Driving' - then yea, there's a waiver and a point there.
I think the recall is dumb. If you are not paying attention and have an accident, then you are at fault. You already have to click-through agree to use the feature properly, and Tesla has an interior camera to capture a photo of the person agreeing and telemetry to send it to the mothership. For that matter, Tesla could make you read the waiver on camera and capture that before enabling autopilot or FSD.
Earlier quoted context omitted.
The motorola android I have has phone recording in the stock phonecall app, so I just use that.
Nothing like that on the Samsungs I've owned. Next phone will be a Pixel, so we'll see.
Pixels don't have call recording enabled (in most regions?). It's frustrating that I'm forced to use a third party app to provide a feature that the phone app should have built-in, but Google decided I can't be trusted with.
EDIT: It used to be geo-blocked, now it's "This feature isn't available on Pixel."
Here's the real punchline: > Experts told the Vancouver Sun that Air Canada may have succeeded in avoiding liability in Moffatt's case if its chatbot had warned customers that the information that the chatbot provided may not be accurate. Here's a glimpse into our Kafka-esque AI-powered future: every corporate lawyer is now making sure any customer service request will be gated by a chatbot containing a disclaimer li…
Can’t they link to sources? Like Perplexity.ai or Arc Search does. I don’t even need it to tell me anything. Links are all that is relevant. Google Analytics on the Web does something similar. You can ask questions in the search box and it takes you to a relevant page. “Can I get refund on my flight 2 hours in advance?” “Here is a link to refund policies w.r.t time before flight”
> Air Canada’s argument was that because the chatbot response included a link to a page on the site outlining the policy correctly, Moffat should’ve known better.
[1] https://techhq.com/2024/02/air-canada-refund-for-customer-wh...