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We don't support Internet Explorer, and we're calling that a feature

paydirtapp.com

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Re: We don't support Internet Explorer, and we're calling that a feature

#111

Post by brudgers »

doctororange wrote: post #40
brudgers wrote: post #36

> "In reality we've received exactly zero requests for IE support, angry or otherwise." Why would someone bother contacting you when it appears that your site is broken? In other words, the call to action doesn't display technical competence - indeed it implies a level of technical incompetence which probably is not justified. "We're really sorry, but Paydirt isn't playing nice with your browser" doesn't inspire conf…

That's good point. Taken on board, and we'll improve the page to encourage IE users to let us know. It's very true that things might change which would require us to change our tack, but as a bootstrapped startup with a hundred things requiring attention, IE support has taken a back seat.

Putting a standard front end task in the back seat raises the question "what other corners were cut?" particularly on the backend.

If you are selling a game, I get it. It makes sense.

But this is B2B sales and you're asking me to trust you with client information and my sales data.

Just because I'm looking to replace Quicken or Quickbooks, doesn't mean I hate Microsoft, nor does it mean that I want my mom to jump through hoops every Thursday when she does my invoicing.

Not supporting IE9 (and probably 8) falsely segments your potential market.

Re: We don't support Internet Explorer, and we're calling that a feature

#112

Post by brudgers »

nardi wrote: post #77
ars wrote: post #67

There is not supporting IE, and there is blocking IE. You are blocking IE - I know because I changed my user agent on my firefox browser and you blocked me, and that is not cool! You don't even offer an option to let me try anyway! Use feature detection if you must, ignore IE completely in testing if you wish, but do not actively block it or you are just as bad as those who only support IE.

Completely disagree. There are two very major problems with this idea: 1. Your reputation suffers when users encounter issues while using the browser that you don't support. 2. The support cost of "letting users try anyway" is non-zero, and probably significant.

The reputation hit for blocking on the web is more or less permanent for most companies. Sure if I'm running Opera, I'll probably switch browsers to access Google. But Paydirt ain't free, it ain't Google, and I don't think I need it very badly.

What I'll have to say about it probably won't be positive.

Re: We don't support Internet Explorer, and we're calling that a feature

#115

Post by eddieroger »

darklajid wrote: post #65
blahbap wrote: post #63

Earlier quoted context omitted.

"Early adopters" - surely we're beyond calling IPad owners early adopters? As for desktop and tablet support, is it really that hard with excellent toolsets such as Bootstrap etc. ?

iPad _3_ owners are 'early adopters' to me - and I understand the gp as having trouble supporting the latest and greatest features - or changes- in those things. Like the retina display, which does seem to require some dev love to look decent, according to statements on this very site.

Sure, they're early to you, but not to the consumers or industry. The adoption cycle applies to a product family, not model. The iPad is not a new device.

Re: We don't support Internet Explorer, and we're calling that a feature

#116

Post by gildas »

pknerd wrote: post #113

yay! Something I did with my homepage http://adnansiddiqi.com . Try it on IE :D

Do you know that your site works OK on IE9 when changing the UA?

Ironically, your site page does not include a doctype so it is interpreted in quirksmode [1]...

[1] http://en.wikipedia.org/wiki/Quirks_mode

Re: We don't support Internet Explorer, and we're calling that a feature

#118

Post by drhowarddrfine »

mixonic wrote: post #10

Aw man. As a bootstrapping web business guy, I can say I've had way more problems with supporting iPads and iPhones than IE. IE costs me $0 to support, and I don't even bother (nobody asks!). Supporting hip and popular Apple browsers can run me a grand in a fast minute. Pleasing early adopters without working really well on the iPad3 is a tough sell. I think startups fighting to support I'm not crazy about getting an…

Then you're doing it wrong. I've been doing web dev for eight years and have a staff of 8 developers. We can spend up to 50% of our time getting things to work in IE. The extra time we spend fixing the few problems with anything else has NEVER been billed to our clients cause we consider that almost nothing. And I'm talking about the iPhone, iPad, Android and any browsers you care to bring up.

IE has always been the worst browser on the planet by far and will always be years behind all others in modern standards support and practices.

Re: We don't support Internet Explorer, and we're calling that a feature

#119

Post by EnderMB »

I get annoyed when people are too lazy/incompetent to support IE6, but blocking IE altogether is beyond stupid.

Don't get me wrong, I see the benefits and if dropping it makes sense (hint: it doesn't make sense when you quote average IE6 figures, check your own analytics and justify losing that many users), but quite frankly if you can't handle IE9 then I have no confidence in your product.

Re: We don't support Internet Explorer, and we're calling that a feature

#120

Post by melling »

Actually, I think people aren't considering the fact that some of the people using IE will download a supported browser.

http://paydirtapp.com/ie

I wish more sites would nudge users to upgrade to a "modern" browser, including IE9. Microsoft is silently pushing IE10 to most IE9 users, so within a year only around 10% of users will be on a non-HTML5 browser. Assuming IE10 or latest Chrome and Firefox will be a giant step.

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