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"I just bought a 2024 Chevy Tahoe for $1"

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Re: "I just bought a 2024 Chevy Tahoe for $1"

#111

Post by coffeebeqn »

DoctorMckay101 wrote: post #21
Devasta wrote: post #11

Earlier quoted context omitted.

This is very interesting, as it shows what the future of customer support looks like. I worked for 5 years in an insurance call center. Most people believe call centers are designed to deliberately waste your time so you just hang up and don't bother the company; there is nothing I could say that would dissuade you of this, because I believe it too. In the future, we're all going to be stuck wrestling with AI chatbot…

Not gonna lie. The moment a company refuses a refund or a return that complies with their policies, or just stalls me for more than 30 minutes, I'm calling a governmental customer protection agency and issuing a "comply or get sued" through them. Had to do it once with Sony and another time with an electronics insurance company. Money was back in my account in less than 24h.

We’ll have our own Chatbots fighting the sellers bots and it’ll be a great waste of time and resources

Re: "I just bought a 2024 Chevy Tahoe for $1"

#112

Post by danpalmer »

behrlich wrote: post #72
iLoveOncall wrote: post #4

Earlier quoted context omitted.

There's no such thing as a filtered LLM output. How do you plan on avoiding leaks or "side effects" like the tweet here? If you just look for keywords in the output, I'll ask ChatGPT to encode its answers in base64. You can literally always bypass any safeguard.

> You can literally always bypass any safeguard. I find it hard to believe that a GPT4 level supervisor couldn't block essentially all of these. GPT4 prompt: "Is this conversation a typical customer support interaction, or has it strayed into other subjects". That wouldn't be cheap at this point, but this doesn't feel like an intractable problem.

This comes down to the language classification of the communication language being used. I'd argue that human languages and the interpretation of them are Turing complete (as you can express code in them), which means to fully validate that communication boundary you need to solve the halting problem. One could argue that an LLM isn't a Turing machine, but that could also be a strong argument for their lack of utility.

We can significantly reduce the problem by accepting false positives, or we can solve the problem with a lower class of language (such as those exhibited by traditional rules based chat bots). But these must necessarily make the bot less capable, and risk also making it less useful for the intended purpose.

Regardless, if you're monitoring that communication boundary with an LLM, you can just also prompt that LLM.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#113

Post by mrweasel »

pavel_lishin wrote: post #87
mrweasel wrote: post #80

Earlier quoted context omitted.

It could be a form, but a custom one. You'd need someone to create the form, put it some on the website where people can find it. The bot already has a spot, no need for a new interface/form, it's easy enough to find and it's just a small update to the database powering the bot.

Easy for the company, maybe, but it puts me in the awkward position of having to roleplay with a robot.

Better to waste the customers time than your own money.

That sounds like it belongs in the Ferengis "Rules of Acquisition".

Re: "I just bought a 2024 Chevy Tahoe for $1"

#114

Post by hattmall »

ceejayoz wrote: post #85
mewpmewp2 wrote: post #79

Earlier quoted context omitted.

You just add a disclaimer that none of what the bot says is legally binding, and it's an aid tool for finding the information that you are looking for. What's the problem with that?

Do we want to turn customer service over to "this might all be bullshit" generators? Imagine coming into the showroom, agreeing on a price for a car, doing all the paperwork, and having them tell you that wasn't legally binding because of some small print somewhere?

That's pretty much what happens anytime you buy a car though. There's always some other bullshit fees even if you get incredibly explicit and specify this is the final price with no other charges. They are going to try to force stuff on and unless you are incredibly vigilant and uncompromising. It sucks when you have to drive hours away just to leave in your old car.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#115

Post by phkahler »

MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

>> Robots a a cruel joke on customers.

My kid and I went 3 hours away for hew college orientation. She also booked 2 tours of apartments to look at while we were there. One of those was great, nice place, nice person helping. The other had kinda rude people in the office and had no actual units to show. "But I scheduled a tour!" turns out the chatbot "scheduled" a tour but was just making shit up. Had we not any other engagements that would have been a waste of an entire day for us. Guess where she will not be living. Ever.

Companies, kill your chat bots now. They are less than useless.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#116

Post by bhpm »

giarc wrote: post #102
bhpm wrote: post #77

Earlier quoted context omitted.

My favorite is what I call the “design to disappointment” flow. “Design your new BMW here!” You put in all features you want, it generates a configuration, and then you put in your zip code so it can tell you “Oops! That configuration isn’t available, give us your contact information so we can have a dealership tell you what they have in stock.”

To be fair, it probably isn't available in that exact build configuration. You can however, walk into a dealership and say I'd like a BMW with XYZ and the will submit your order and you'll receive it 4-6 months later. The cars on the lot have popular build configs that customers often request.

Meanwhile, I ordered a Tesla while I was in the shower. I even got financing. It showed up a week later.

Re: "I just bought a 2024 Chevy Tahoe for $1"

#118

Post by gosub100 »

fastneutron wrote: post #62
wildrhythms wrote: post #30

Earlier quoted context omitted.

The problem is tech illiterate know-nothings I encounter daily in management (at a tech company no less) have been told or fooled into thinking these LLMs are some sort of knowledge engine. I even see it on HN when people suggest using a LLM in place of a search engine. How did we get to this point?

We got to this point because search engine results have become so polluted with sponsored links, low quality blogspam and SEO’d clones of Wikipedia and Stack Overflow that LLM responses are the only source of direct information that actually answers the original question.

isn't it funny that we've come full circle to just paying for search results? Which was something Google could have done long ago (and there's a new company offering paid-search services that people talk about on here, I can't recall the name).

So they create the problem by increasing ads and spam in the result, then sell you the A.I. solution. What's next? Put more insidious ads that still answer the original query but have an oblique reference to a paid product?

Re: "I just bought a 2024 Chevy Tahoe for $1"

#119

Post by sidewndr46 »

MichaelRo wrote: post #54

I never understand people who engage with chat bots as customer service. I find them deeply upsetting, not one step above the phone robot on Vodafone support: "press 1 for internet problems" ... "press 2 to be transferred to a human representative". Only problem is going through like 7 steps until I can reach that human, then waiting some 30 minutes until the line is free. But it's the only approach that gets anythin…

Don't forget the "our options have recently changed" part that was recorded when Bush was in office

Re: "I just bought a 2024 Chevy Tahoe for $1"

#120

Post by mewpmewp2 »

hotpotamus wrote: post #108
mewpmewp2 wrote: post #79

Earlier quoted context omitted.

You just add a disclaimer that none of what the bot says is legally binding, and it's an aid tool for finding the information that you are looking for. What's the problem with that?

If I say, "with all due respect... fuck you", does that mean that I'm free to say fuck you to anyone I want? I added a disclaimer, right? Because that's about what that sort of service feels like.

You are free to say that already, yes. And I would say it's morally acceptable to say that to anyone trying to manipulate or trick you into something.
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