Apple asked Amazon to block rival ads • Hacker News Board

Re: Apple asked Amazon to block rival ads

#111

Post by Alupis » Sat, Nov 11, 2023, 5:49 AM UTC

addicted wrote: post #75

I returned my unopened Apple Watch to Amazon. Getting my money back has been a massive pain. Usually Amazon literally returns the money when the delivery person picks up the item from my doorstep. But with this Amazon required a scheduled pickup with UPS, did not acknowledge receiving the item even though UPS showed it as received and a few weeks later they are still asking me to wait for 1 month before contacting th…

Normally Amazon bans your account (and that means you, personally, since it's difficult to open a second account) from ever using amazon.com ever again if you successfully charge back something.

The only recourse is to pay them the charged back amount...

Experienced this first hand with actual fraud that was reported to Amazon moments after it occurred, yet still received a lifetime ban until my fraud dispute was settled.

Re: Apple asked Amazon to block rival ads

#112

Post by ryanjshaw » Sat, Nov 11, 2023, 6:06 AM UTC

rtpg wrote: post #110

ryanjshaw wrote: post #107

Earlier quoted context omitted.

Why would determining the counterfeit status of the returned item delay the refund process?

Because they don’t want to give you money for a counterfeit, then have you disappear?

Ah so scammers are ordering real products, paying full price, and returning counterfeit products that cost them less than the real product, getting a refund on the full real product price then selling or keeping the real product - got it!

If the scammers keep the real item, they effectively get a real product at counterfeit prices. If they sell it, they make the difference between real and counterfeit in profit less shipping.

Re: Apple asked Amazon to block rival ads

#113

Post by langsoul-com » Sat, Nov 11, 2023, 6:11 AM UTC

The business insider title is click bait. They asked Amazon to remove counterfeit ads from their when searching for Apple products.

Honestly, this should be done for every major brand.

Re: Apple asked Amazon to block rival ads

#114

Post by rtpg » Sat, Nov 11, 2023, 6:15 AM UTC

ryanjshaw wrote: post #112

rtpg wrote: post #110

Earlier quoted context omitted.

Because they don’t want to give you money for a counterfeit, then have you disappear?

Ah so scammers are ordering real products, paying full price, and returning counterfeit products that cost them less than the real product, getting a refund on the full real product price then selling or keeping the real product - got it! If the scammers keep the real item, they effectively get a real product at counterfeit prices. If they sell it, they make the difference between real and counterfeit in profit less…

That seems to be the idea from what I see. I really have no idea how this all works in practice though.

Re: Apple asked Amazon to block rival ads

#115

Post by dehrmann » Sat, Nov 11, 2023, 6:30 AM UTC

I get annoyed any time I search for a brand term and get competitors' ads. If I wanted to see a variety of smartphones, I wouldn't have searched for "iphone." My only issue is you have to be Apple-big to do this.

Re: Apple asked Amazon to block rival ads

#116

Post by jeromegv » Sat, Nov 11, 2023, 6:50 AM UTC

addicted wrote: post #98

spott wrote: post #82

Earlier quoted context omitted.

I think it is likely that they are trying to see if the watch you returned was counterfeit before they refunded you. This is probably a difficult process as the counterfeits of Apple products have gotten really good. When you pushed them, they bumped yours to the front of the line.

That doesn’t explain their systems showing them not even having received the product for about 10 days until literally the day we filed the chargeback.

May be their system is configured to auto refund when it’s received. So they “hacked” the process so that it doesn’t show received up until they complete inspection.

Re: Apple asked Amazon to block rival ads

#117

Post by IntelMiner » Sat, Nov 11, 2023, 7:10 AM UTC

MichaelZuo wrote: post #93

kube-system wrote: post #66

Earlier quoted context omitted.

No, I don't think I've seen that being claimed. It has been claimed that they have used their anticompetitive practices against others. Having Walmart as a competitor doesn't mean that they don't have a dominant market position with power to abuse at their disposal.

How do they have the 'power to abuse' with only 37.6% of the e-commerce marketshare? And probably less than 15% of overall retail marketshare?

What's Walmart's market share of online retail?

Conversely what's Amazon's share of physical detail? (Preferably excluding whole foods since that's an arguably different business to selling cheap electronics and other junk)

It's as if the two companies operate in... different spheres!

Re: Apple asked Amazon to block rival ads

#118

Post by Exoristos » Sat, Nov 11, 2023, 7:12 AM UTC

langsoul-com wrote: post #113

The business insider title is click bait. They asked Amazon to remove counterfeit ads from their when searching for Apple products. Honestly, this should be done for every major brand.

It's Business Insider -- they're journalistic cancer.

Re: Apple asked Amazon to block rival ads

#119

Post by helsinkiandrew » Sat, Nov 11, 2023, 7:17 AM UTC

addicted wrote: post #75

I returned my unopened Apple Watch to Amazon. Getting my money back has been a massive pain. Usually Amazon literally returns the money when the delivery person picks up the item from my doorstep. But with this Amazon required a scheduled pickup with UPS, did not acknowledge receiving the item even though UPS showed it as received and a few weeks later they are still asking me to wait for 1 month before contacting th…

> Amazon required a scheduled pickup with UPS, did not acknowledge receiving the item even though UPS showed it as received

I'd guess that the box had been physically received by Amazon but it hadn't been opened/validated/checked by the relevant department to ensure that it was the watch they had sent you and not a knock off/brick.

Re: Apple asked Amazon to block rival ads

#120

Post by forty » Sat, Nov 11, 2023, 7:37 AM UTC

Alupis wrote: post #111

addicted wrote: post #75

I returned my unopened Apple Watch to Amazon. Getting my money back has been a massive pain. Usually Amazon literally returns the money when the delivery person picks up the item from my doorstep. But with this Amazon required a scheduled pickup with UPS, did not acknowledge receiving the item even though UPS showed it as received and a few weeks later they are still asking me to wait for 1 month before contacting th…

Normally Amazon bans your account (and that means you, personally, since it's difficult to open a second account) from ever using amazon.com ever again if you successfully charge back something. The only recourse is to pay them the charged back amount... Experienced this first hand with actual fraud that was reported to Amazon moments after it occurred, yet still received a lifetime ban until my fraud dispute was set…

I banned myself from using Amazon several years ago. I feel that if everyone did the same, the world would be a better place.