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The third sentence in their apology is "This impacted less than 2% of our users." What is that supposed to convey? It feels like a handwave. 'We're sorry we mistreated you, look how small you are to us.'
Previous communication: > If you don't upgrade to a paid subscription, Docker will retain your organization data for 30 days, after which it will be subject to deletion. During that period you will maintain access to any of your public images. New communication: > We’d also like to clarify that public images will only be removed from Docker Hub if their maintainer decides to delete them. We’re sorry that our initial…
I always am annoyed by how companies apologize for the communication or the confusion arising after the communication. As if we, the public, didn't understand properly or are too dumb to understand what they tried to say. We understood perfectly and the _message_ was dumb, not the communication around the message. It doesn't feel like an honest apology.
Ah, good ole Docker. When they did the "it's not free anymore" rugpull on Docker Desktop, I couldn't use it at work anymore since they wouldn't invoice us for less than a 50 seat license. Unfortunately, a lot of businesses won't buy things without invoicing for legal reasons. It really upset me because I had a pretty solid workflow with docker desktop on a mac. Now I can't use that anymore. I am not surprised they co…
Previous communication: > If you don't upgrade to a paid subscription, Docker will retain your organization data for 30 days, after which it will be subject to deletion. During that period you will maintain access to any of your public images. New communication: > We’d also like to clarify that public images will only be removed from Docker Hub if their maintainer decides to delete them. We’re sorry that our initial…
Earlier quoted context omitted.
That depends on what "organization data" means. Does that phrasing cover the images or just the existence of the organization in Docker (i.e. deleted organization)?
> During that period you will maintain access to any of your public images. Pretty unambiguously means "after that period you may not have access to any of your public images".
The third sentence in their apology is "This impacted less than 2% of our users." What is that supposed to convey? It feels like a handwave. 'We're sorry we mistreated you, look how small you are to us.'
To me this "This impacted less than x%" business is more of a classic Apple damage control PR statement, designed to convey to the whole userbase, "You almost definitely aren't affected, it's just a tiny number of whiners making all this fuss, and look how small they are!"
Earlier quoted context omitted.
[flagged]
Maybe so, but please don't post unsubstantive comments to Hacker News.
Previous communication: > If you don't upgrade to a paid subscription, Docker will retain your organization data for 30 days, after which it will be subject to deletion. During that period you will maintain access to any of your public images. New communication: > We’d also like to clarify that public images will only be removed from Docker Hub if their maintainer decides to delete them. We’re sorry that our initial…
(from Docker DevRel team) > Given these statements directly contradict each other Actually... they aren't contradictory. The organization data will be retained for 30 days and is subject to deletion. That data includes the teams, memberships, etc. But, it wasn't clear what we were going to do about the images. Keeping the public images is important as many other images build on top of them. > It feels like they chang…
They are. Your intent may not have been contradictory, but the messages received by everyone else were contradictory. You should own that if you are serious about doing better. Your intent doesn't really matter in these situations.
Previous communication: > If you don't upgrade to a paid subscription, Docker will retain your organization data for 30 days, after which it will be subject to deletion. During that period you will maintain access to any of your public images. New communication: > We’d also like to clarify that public images will only be removed from Docker Hub if their maintainer decides to delete them. We’re sorry that our initial…
Exactly ! I remember the original email mentioned deletion and now they say "we never said that". Time to get rid of Docker in our world.