Earlier quoted context omitted.
> They have automated monitoring that would alert SREs before a support ticket likely would. Yes, but how likely is this unlikely situation? It took 12 hours to debug and fix after all.
It was the dashboard, applications depending on the database service were not impacted. You're comparing apples and oranges and ignoring both a much larger context and the nuances
All I'm saying is that some outages are to be expected from a young company and they are doing excellent work.