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Best ecommerce UX practices from mcmaster.com

medusajs.com

111–120 of 175 posts

Re: Best ecommerce UX practices from mcmaster.com

#111
Yet another tech-focused writer speaking with misguided authority on design, assuming their usage requirements mirror everyone else's when their perspective is pretty unique.

That's not to say that the The McMaster site is in any way bad. It is visually simple, relatively free from distractions, and straightforward, and served its target demographic well. It frustrates me to no end when marketers (not designers, generally) insist on shoving crap in people's faces because metrics show the hard sell works.

That said, their design was made for a specific type of shopper and is not remotely generalizable to everyone else.

People used to looking at screens of code all day, and those who know e-commerce platforms inside and out might not miss the abject lack of visual hierarchy and very obvious visual cues. The overwhelming majority of users would.

Also, if the color schema impedes usability, the problem is the design, not color. Having all of the images in grayscale is great for selling machine parts or technical equipment... And pretty much nothing else. Color is an incredibly important part of how most people choose products. Removing it creates a ton of work for the majority of users who need it. Trying to find one particular type of soap you forgot the name of but it has that green stripe across the label... Forget it. Also, I'm really not sure why so many people have such a hard time acknowledging that branding is an important and legitimate way for companies to communicate about the things they sell, and an important part of how most shoppers orient themselves in marketplaces.

Many people shop without knowing exactly what they need, and displays/carousels/suggestions help people figure it out. That's why they're there.

If visual flourish or whimsy impede usability, that's also a problem with the design and not a problem with visual flourish.

Most people shop at grocery stores instead of discount clubs, and discount clubs instead of restaurant supply warehouses. Why? Most of the products are equivalent or better the further up you go, dramatically cheaper, and presented in a progressively less gussied-up and more information-focused buying experience. Most people in the US have the storage space, too. One big reason is the look and feel. It's just a more pleasant overall experience. Seeing the colorful packages on the shelves, having a more intimate space to shop in with music playing rather than a utilitarian corrugated metal box. Perusing magazines during checkout. That's why Piggly Wiggly easily snatched the market out of the hands of traditional counter service provisioners and small single-product vendors. As a chef, it is the opposite of what I need. Purveyors sold me goods using an interface even more straightforward than McMaster: a printed text list with a place where I could indicate the quantity I needed. Anything more complicated would have been an impediment. Regular shoppers probably wouldn't even consider it.

So this article should be retitled to express why it has the best UX for information-only shoppers who know exactly what they want that are very used to looking at content without dead-obvious visual hierarchy and don't care how anything looks as long as their bullet pointed requirements get met. Like it or not, that doesn't describe the overwhelming majority of shoppers.

Re: Best ecommerce UX practices from mcmaster.com

#112
post #4

A huge advantage of McMaster I didn't see enumerated is the 3D models - for nearly every fastener, and for certain other products, you can instantly grab a 3D model and bring it right into your CAD design. As far as I know no one else offers this, definitely not at the scale McMaster's dataset offers. An annoyance of McMaster I didn't see enumerated is how they don't show you the shipping cost until after transaction…

I can also confirm that shipping is calculated before the transaction is complete, so you'll know what you're paying.

I'll add that the shipping was super fast for my most recent order (next day) even though part of it came from 1/3 of the way across the US.

Re: Best ecommerce UX practices from mcmaster.com

#113
post #109
post #98

Earlier quoted context omitted.

>Compare this to, say, Amazon where Amazon's needs are prioritized over the customers' I'm not sure that's the whole story. A critical point is that this is a B2B site. The people shopping here would tend to have a need in mind that can be solved by finding the exact right part that meets their specifications. By comparison, the typical consumer shopping experience is much more one of discovery, not need-solution mna…

> By comparison, the typical consumer shopping experience is much more one of discovery, not need-solution mnatching. Even if I put full fucking detail with brand and model I keep getting pages and pages of random products with different "sponsored" brands, model, features and so on. Its clearly need of Amazon are taking priority over mine. > Keep in mind the average HN user is not the typical shopper. You and I migh…

I was (and still am) frustrated with Amazon's practice of showing me what _they_ think I want, instead of what I searched for. It violates a basic tenet of the server-client relationship, serve what the client asked for.

I was happy to discover that AliExpress didn't do these shenanigans. You search for an item, it shows matches. Wonderful — and then they changed it, so now halfway through your results, you'll see completely unrelated items.

So now it's just a garbage web filled with garbage results.

Re: Best ecommerce UX practices from mcmaster.com

#114

Oh McMaster... how I love thee. They pioneered same day delivery in 2001. I worked at Idealab in Pasadena California. We ordered SO much from them that they would deliver to us (and others in the area) directly and daily. If you had your order in by 10am (11 if you were SUPER lucky and there were a lot of orders to process) the truck would show up at ~2ish. This was 2001... WAY before Amazon Prime 2 day deliver, let…

I used to do a lot of metalwork/fabrication in the early 2000s and ordered from them frequently. Even as a no-name so-and-so, stuff would be delivered same day or next day at the latest. It was amazing and they still do it!

Re: Best ecommerce UX practices from mcmaster.com

#115
post #109
post #98

Earlier quoted context omitted.

>Compare this to, say, Amazon where Amazon's needs are prioritized over the customers' I'm not sure that's the whole story. A critical point is that this is a B2B site. The people shopping here would tend to have a need in mind that can be solved by finding the exact right part that meets their specifications. By comparison, the typical consumer shopping experience is much more one of discovery, not need-solution mna…

> By comparison, the typical consumer shopping experience is much more one of discovery, not need-solution mnatching. Even if I put full fucking detail with brand and model I keep getting pages and pages of random products with different "sponsored" brands, model, features and so on. Its clearly need of Amazon are taking priority over mine. > Keep in mind the average HN user is not the typical shopper. You and I migh…

A critical component of being able to change high rates for sponsorship is to not show people precisely what they’re looking for. Also, once people find what they’re looking for they stop looking which reduces ad impressions.

Amazon are just in the exploit stage of the build-exploit cycle and are making so much money doing it I doubt they’ll stop.

Re: Best ecommerce UX practices from mcmaster.com

#116
post #54

Unmentioned is the origin of much of this value: > McMaster-Carr shoppers don’t encounter distractions; you can see proof of this on the homepage which jumps right into the action: The web site is based on the paper catalogue (book), from layout, visual interface, and organization. The paper version was excellent and useful. Instead of trying all sorts of "fun" (for the designer) web capabilities, they focused on ohw…

I wish Amazon was more like McMaster Carr or RS or any of the good websites. The ability to have filters that are meaningful (sort by random technical parameters, filter by dimensions or manufacturer, warranty, lead time, item location and that of manufacture, as well as price) and datasheets that were informative world be absolutely fantastic. I'm probably spoilt by datasheets for chips but God I miss them elsewhere...

Re: Best ecommerce UX practices from mcmaster.com

#117
post #109
post #98

Earlier quoted context omitted.

>Compare this to, say, Amazon where Amazon's needs are prioritized over the customers' I'm not sure that's the whole story. A critical point is that this is a B2B site. The people shopping here would tend to have a need in mind that can be solved by finding the exact right part that meets their specifications. By comparison, the typical consumer shopping experience is much more one of discovery, not need-solution mna…

> By comparison, the typical consumer shopping experience is much more one of discovery, not need-solution mnatching. Even if I put full fucking detail with brand and model I keep getting pages and pages of random products with different "sponsored" brands, model, features and so on. Its clearly need of Amazon are taking priority over mine. > Keep in mind the average HN user is not the typical shopper. You and I migh…

I find when amazon doesn't show what I want when I get specific, it's because they don't really sell it. When they do, it matches pretty close or 1:1 fairly quickly. Also notice they're not good about items that have a lot of customization, like macbooks that a very specific config or something like shoes that let you chose 6 different color combos for various parts. For those speciality things I find you just need to go to the brand store which creates custom software for it. Maybe your looking for things they don't sell or is pretty customizable?

Re: Best ecommerce UX practices from mcmaster.com

#118
post #110

Earlier quoted context omitted.

> Are HN users even representative customers of McMaster Carr? Let alone of any other e-commerce site? Why wouldn't they be? Yes, most HN users have some expertise or occupation in tech, or tech-adjacent fields, but other than that, HN has a diverse userbase from all around the world and great many walks of life.

They wouldn't be because HN is a self-selected sample of people who tend to have tech experience, which tends to lend itself to certain ways of thinking. If an ecommerce site depended entirely on looking through their catalog with SQL commands, I'd imagine most of the HN community would be able to navigate it (although possibly unhappy with it). I'd imagine most of the general population would not be.

Fair enough.

> If an ecommerce site depended entirely on looking through their catalog with SQL commands, I'd imagine most of the HN community would be able to navigate it (although possibly unhappy with it).

I would love it, and I would switch to that site immediately.

Every time I have to shop for something on-line these days I'm thinking about making a scrapper populating an SQLite database with that site's catalog, because e-commerce UX is insanely bad, and even a simple SQL database browser would be an order of magnitude of improvement.

Re: Best ecommerce UX practices from mcmaster.com

#119
I always see McMaster-Carr praised on HN, but almost never does it seem to be acknowledged as website that can only exist for engineers.

Generalizing anything from it onto the general internet population seems like thinking about education starting from a great calculus course: some useful lessons can be learned, but you do need to acknowledge that the average problem is very different.

And in the end we're left with: make a fast website, clean UI, intuitive flows.

Re: Best ecommerce UX practices from mcmaster.com

#120
This is more of a lead-gen ad for Medusa, tagging on the back of a deservedly-popular HN article.

The dissonance of this juxtaposition is comical. Are we going to ignore the elephant in the room? That Medusa's very own site, and the stores built with it, are the exact opposite of McMaster.com? If you started with Medusa, you wouldn't end up with McMaster.com. McMaster.com is as good as it is because it doesn't use the latest flavor of a bloated JS framework.

The points made in the article (they have a search bar at the top, they have sidebar....on the side, a cart page, a checkout page) are basic ecommerce, and have been for 20+ years. That's not what differentiates McMaster.

This comes off as a poor attempt to jump on the McMaster news cycle than to actually point out things that make it good.

It's their service, their longevity, their dependability, the simplicity, the availability, and the specificity that make it good. They're not good because of their ecommerce and web design choices. Their ecommerce and web design are good because they didn't jump on the latest tech fad every other year for the past 10 years.

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