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Amazon shipped fake product, refuses refund until 'correct' item returned

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Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#111
post #3

In every US state there are small claims courts for precisely these issues. Not that this necessarily helps this particular family which is in Canada. But that’s the way to deal with this kind of thing. The article appears to say that Amazon simply shrugged. It is touching that the father says that they have been loyal customers. Like most big companies, Amazon doesn’t care about that, with their customers nor employ…

No need to only talk about the US, this weird foreign country also has small claims courts.

https://kahanelaw.com/alberta-provincial-court-process-under...

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#112
post #44

Earlier quoted context omitted.

That's why, for large items from untrustworthy retailers, I start filming the moment the delivery person rings the bell and film the entire handover process, including signing the delivery, constantly keeping the product in frame until the package is open, I've got out the product, installed it in a test setup, and it's actually working. I ordered a GPU on ebay earlier this year, and followed this process to the lett…

This is crazy. If you're really doing this (and I don't have any reason not to believe you), something has gone horribly wrong as a society. If the only thing keeping people from ripping each other off on routine business transactions is (probably still fakeable) evidence gathered by filming yourself constantly like receiving a package is a reality show, then one of the parties to this transaction should not be in bu…

That's what happens when the GPU market is coopted by the crypto crowd.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#113

I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.

> "I'd rather spend the money locally than pay a premium to Amazon."

I wish that could be the case with me, but I mostly order very specific items that I can't source locally (even in a large city) and need them ASAP. Amazon does that VERY well. I can order a weird camera accessory at 4pm and have it at my door at 7am the next day.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#114
Recently cancelled my prime membership. Not a huge expense in the grand scheme of things but I could no longer justify the cost for only expedited shipping. Have also tried to cut back on my spending on amazon with sheer amount of crap that gets sold on the platform at elevated prices. Definetly had me thinking about my own level of consumerism and realizing there was just no need for that level of Amazon in my life.

Not sure how many others have gone through that thought process or if the average consumer thinks about it even. With most stores offer instore/curbside pickup I wonder if it will eventually eat into any of Amazon's marketshare.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#115

I can see how the shitshow commenced though. Instead of contacting Amazon via chat and providing a few photos to document the process the family did a regular return which off was in turn picked up as fraudulent.. No one's fault in particular but annoying situation for sure!! Reality for me has always been that Amazon is rather flawless on return policy (in the UK anyway!)

Yeah. The automated return process is going to try to force you to mail things back. If you can force your way through their byzantine process that hides trying to get to a human behind a chatbot, you can eventually make your way to the proper humans that will actually issue a refund.

Worst off you email jeff@ or jassy@ and some executive assistant eventually picks it up.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#116

I've spent ~100k on Amazon and have been a Prime member since introduction. Last month, I canceled my membership and stopped using Amazon altogether. I've never had a problem returning product. But Amazon pivoted from a discount retailer to a premium retailer of convenience. In some cases, products are 3-4x the price of local retailers. I'd rather spend the money locally than pay a premium to Amazon.

I haven't found much better deals from stores than from Amazon. Maybe except for stores like Costco, but for comparing to Walmart, if I'm buying something at least $20 or so, Amazon tends to have the price around the same point.

If I compare to other stores, it depends on the deal you can find. I got lucky for getting a close out model of an AVR at Electronic Express that works perfectly.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#117

One of the best things about Amazon has always been their returns. They shipped me a faulty GPU (actually I suspect it might have broken when the delivery guy slammed the box down after refusing my help carrying it up the stairs when I saw him struggling) It wasn’t broken in an obvious way but when it maxed out the PC would just freeze every single time. Asked for a return handed it over to a random shop drop off poi…

[deleted]

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#118
I put Amazon on my eternal shit list a very long time ago, when they only sold books.

The reason for this was their bait and witch regarding their privacy policy and since then I have never bought anything from them.

This decision seems to be better by the day.

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#119

Was it sold by Amazon or a third party? The only times I had issues with returns was with third parties

At least in Europe, buying from Amazon directly is no guarantee for getting what you paid for. You can find numerous reports online of people who purchased expensive electronics items from Amazon directly and received cheap garbage of approximately the same weight. People had to go to great lengths to get their money back from Amazon.

Source (German): https://www.mydealz.de/diskussion/betrug-bei-amazon-2012851

Re: Amazon shipped fake product, refuses refund until 'correct' item returned

#120
Amazon Prime has become a prime (haha) example of how capitalism is failing. It's not the best price, it's not faster anymore, it's not good quality and you can't trust anybody.

Amazon is being flooded with the cheapest of the cheapest stuff from China and alike. Either with ripoffs of well-known products or just 25 items which look the same but are from different "brands". Finding "good stuff" for a topic you don't know about is getting harder and harder.

Those items also aren't cheap though, I've found better quality items at a local store for nearly the same price. Lazyness just made me buy it quickly on Amazon, because I thought it was the easiest (as in "cheapest + fastest") way.

You also don't whether those items are good after all. Reviews are 50/50 mixed with people who were paid by the manufacturer for a positive review or by competitors who want to make a product look bad. My personal favorite for the last time probably was a "is this any good?" question where somebody responded with "I've made you a quick video" and posted a hiqh quality, advertisement video. These reviews and answers are so blatantly fake but there's no way to report them. Amazon doesn't care after all, too. So, the trust is gone.

Ok, but we'll receive the items quick and be able to judge them by ourselves then? No. Prime regularly takes 3-5 working days for me now. I don't know what thei problems is, but does anybody remember the times when you received a month of Prime for free if your item was not delivered on time? That's long gone.

Prime, at this point, is just "free shipping", nothing more.

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