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Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

status.stripe.com

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Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#111

Post by whatshisface »

welder wrote: post #53
icelancer wrote: post #9

Stripe has been pretty bad for us lately. Downtime yes, but also slashed our corporate card limits with no explanation and refused to restore them despite our bank writing letters supporting our position. We've been with them for 10 years and their customer service is atrocious on this position, which is unfortunate since historically it's been quite good. We went through the arduous process of switching our corporat…

At least you had a high limit for a while. I emailed support many times trying to get my low Stripe Corp Credit Card limit increased to no avail. After some time I had single bills larger than my limit, making the card useless. Ended up switching to another provider and now enjoying business points with a high limit. Sorry Stripe, I wanted to use you but you made it impossible.

What's your new provider?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#112

Post by AussieWog93 »

edwinwee wrote: post #79
AussieWog93 wrote: post #57

Earlier quoted context omitted.

>Stripe being unavailable for even a single user is very concerning for us And yet when my website's card payments were abruptly disabled because some opaque ML algorithm decided one of my transactions was fraudulent (in spite of the customer's own insistence that it was genuine), you wouldn't even respond to my emails. If you want a no-bullshit payment processor that actually gives a fuck about their customers, try…

Hm, we respond to emails, so I wonder what broke here. If you're still interested in narrowing down what happened to that transaction, could you email me at edwin@stripe.com?

It was 3 or 4 years ago now, and I've moved provider to Pin Payments with absolutely no regrets.

Double checked my inbox and confirmed exactly what happened (it was in Jan 2019).

- The algorithm flagged a transaction, which led to the whole account being blocked and the buyer being refunded (which confused the heck out of them, as they didn't file any complaints).

- I was sent a link to a form to fill in so the account could be verified and reinstated, but due to a computer bug it simply lead to a 404 page.

- I contacted support@stripe.com to ask where we could go from there, radio silence. I remember looking for a phone support number at the time too, but it didn't seem to exist.

While I do understand that IT failures happen, payment processing is critical infrastructure for small business owners and this level of support is/was unacceptable.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#113

Post by Axsuul »

upupandup wrote: post #80

Ever since patio11 pushed that dubious Stripe Atlas program that resulted in far more headache than worth (turns out Delaware is the crappiest state to incorporate) my trust in Stripe going downhill. I think what really did it was that it took somebody a while back to post on HN about issues with Stripe regarding tax that jepordized his business to get the situation fixed. I don't know but lately it seems like so muc…

What made it a headache to incorporate in Delaware?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#114

Post by [deleted] »

icelancer wrote: post #66
sneakymichael wrote: post #62

Earlier quoted context omitted.

Anecdotally: I've been looking to get answers from Stripe, about fees-related questions that either make my proposed use viable or unviable, and I've received nothing but copied & pasted email replies, a week+ later (or not at all), which essentially ignore what I've asked. Incredibly frustrating. When I mention the experience to friends, they joke that I have Stockholm Syndrome; to want to continue pursuing them, de…

Yeah that's sad. I asked for a fee reduction 2 years into our relationship, and they said no because of XYZ but if we hit revenue targets ABC that they'd re-evaluate. About a year later, we hit revenue targets ABC, I waited a month (just for systems to catch up) and emailed them. We had a good discussion about a rate cut and they knocked their fees down as they promised. I emailed in 3-4 years after that and asked fo…

[deleted]

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#116

Post by Judgmentality »

m_sahaf wrote: post #98
voidfunc wrote: post #88

Earlier quoted context omitted.

Posting on a popular forum seems to short-circuit all that and get actual results probably because it starts making some executive squirm. If I'm running a business and losing money because your service is fubar I really don't give a damn that you're all too busy or too ignorant to solve the problem. I'm going to do what I know works and that's basically blast over HN/Twitter/Reddit that your service sucks and has be…

You're right that a customer shouldn't care the staff are too busy or too ignorant. You're also right in how complaining online short-circuits all that to actually receive help. I continuously advocate for the presence of path to higher levels and short-circuits! But it isn't always "the employee of company X responded to me on HN because my post made an executive squirm!" Some people just care and willing to lend a…

> Some people just care and willing to lend a hand in cases where they can help.

Why don't they (whoever at the company is in a position to make a difference) care before there is bad publicity? It's either incompetence or indifference. krisoft left another comment already that explains it quite well. There is little - if any - reason to give Stripe the benefit of the doubt here, and there are a lot of reasons to believe it's intentional.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#117

Post by xwdv »

chrisseaton wrote: post #60
Victerius wrote: post #50

Earlier quoted context omitted.

"Top Gun: Maverick" reference.

Why do people expect everyone to understand their film references?

It’s a filtering mechanism. If you get it, you’re a cool guy worth talking to. If not, maybe bugger off.

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#118

Post by chrisseaton »

xwdv wrote: post #117
chrisseaton wrote: post #60

Earlier quoted context omitted.

Why do people expect everyone to understand their film references?

It’s a filtering mechanism. If you get it, you’re a cool guy worth talking to. If not, maybe bugger off.

Cool people watch mainstream commercial cinema?

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#119

Post by irfwashere »

upupandup wrote: post #80

Ever since patio11 pushed that dubious Stripe Atlas program that resulted in far more headache than worth (turns out Delaware is the crappiest state to incorporate) my trust in Stripe going downhill. I think what really did it was that it took somebody a while back to post on HN about issues with Stripe regarding tax that jepordized his business to get the situation fixed. I don't know but lately it seems like so muc…

Don't know if it works for your use case but I've been pretty happy with cardknox

Re: Stripe down for 4 hours (and counting) for all those with Stripe Tax enabled

#120

Post by [deleted] »

upupandup wrote: post #80

Ever since patio11 pushed that dubious Stripe Atlas program that resulted in far more headache than worth (turns out Delaware is the crappiest state to incorporate) my trust in Stripe going downhill. I think what really did it was that it took somebody a while back to post on HN about issues with Stripe regarding tax that jepordized his business to get the situation fixed. I don't know but lately it seems like so muc…

[deleted]
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