Migration was a total nightmare for my family too.
Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
111–120 of 132 posts
Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#112Just a developer (for Excel). I don't work on Minecraft or anything related but I'm happy to (try and) escalate this internally in Minecraft and/or identity through the internal channels. You can email me at bgruenbaum@microsoft.com
The point to be made to your colleagues is that requiring people to provide a phone number in order to unlock a Microsoft account is driving those people away from other Microsoft products, such as Excel. So effectively, the poor account management practices at Microsoft are putting your job at risk.
Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#113I have a 13 year old minecraft account. I've been unable to migrate it because I don't have the transaction ID. I don't have the email (I wasn't very good at managing an inbox when I was 14), and the bank that it was bought with no longer exists, even if they had more than 7 years of records retention. I told support I can provide government IDs for myself and my father (the name on the card, presumably), but I got t…
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Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#114I have a 13 year old minecraft account. I've been unable to migrate it because I don't have the transaction ID. I don't have the email (I wasn't very good at managing an inbox when I was 14), and the bank that it was bought with no longer exists, even if they had more than 7 years of records retention. I told support I can provide government IDs for myself and my father (the name on the card, presumably), but I got t…
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Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#115Earlier quoted context omitted.
Has anyone come up with a disposable mobile number service, similar to how you can get a temporary email address for signing up to junk?
They exist, but this is likely a very bad idea. Most services that I've found, once you use a mobile number with them they never really remove it and the next thing you know, they are sending some stranger SMS messages to change your password per their "secure" 2FA requirements.
I can confirm this is a bad idea. Many many services permanently use it as some kind of fall back recovery, even after the phone number is removed and recycled and no other one is added.
Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#116Earlier quoted context omitted.
Mojang's system does not like PayPal transaction IDs and they have issues looking them up. Keep trying over and over, email them from the original email associated. Eventually you'll find an agent who will ignore the Transaction ID entirely and give your account back unless it has a high value in which case you're out of luck.
I thought government ID would be a silver bullet. We have a relatively unique family name, and my father should be an exact first+last match on the transaction, and my ID first name is an exact match for my account name. Should I just open a support ticket every week until I win the support lottery? Sounds like a recipe for irritating the wrong person and getting it manually locked. lol.
My Pinterest account got locked for no reason. I found a video which said "just bug the shit out of them", so every day I put in an appeal which was rejected every single time for about 3 weeks and then someone said "fuck it" and unlocked it.
On the flip side, I had a bank account with Square (now Block) and their support took me to a dead end, so I called one of their executives on his cellphone and politely explained the problem to him. That got my account fully terminated with no recourse.
Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#117I have a 13 year old minecraft account. I've been unable to migrate it because I don't have the transaction ID. I don't have the email (I wasn't very good at managing an inbox when I was 14), and the bank that it was bought with no longer exists, even if they had more than 7 years of records retention. I told support I can provide government IDs for myself and my father (the name on the card, presumably), but I got t…
Is small claims court a successful venue for remediation?
Do they not have an arbitration clause?
Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#118Could you buy a SIM card with one month's PAYG on it? In the USA I have a Boost account that is only $15 for one month, no contract.
Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#119Just a developer (for Excel). I don't work on Minecraft or anything related but I'm happy to (try and) escalate this internally in Minecraft and/or identity through the internal channels. You can email me at bgruenbaum@microsoft.com
You're doing the Lord's work.
Re: Tell HN: Microsoft locks migrated Minecraft accounts, requires phone to unlock
#120Just a developer (for Excel). I don't work on Minecraft or anything related but I'm happy to (try and) escalate this internally in Minecraft and/or identity through the internal channels. You can email me at bgruenbaum@microsoft.com
I'm not OP, but I think I can speak for them when I say that you're a life saver! I too faced this issue a week ago, but for sake of convenience I just gave my number to them. Seriously, thank you.