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Your eBay account has been suspended

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Re: Your eBay account has been suspended

#111

Post by tyingq »

nikkwong wrote: post #70

Agreed with your sentiment that there needs to be some due process for these companies. Amazon has been holding $24,000 of my seller accounts proceeds for a year now stating that I "violated their TOS" by using the same IP address as my girlfriend uses (who was also an Amazon Seller). Both my and her accounts had perfect selling histories; weren't selling anything against tos, etc. I've been wanting to take them to c…

Check the limits for small claims court in your state. Some of them go up to 20-25k.

Re: Your eBay account has been suspended

#113

Post by wraptile »

charles-m-knox wrote: post #71

I recently had to sell a MacBook Pro. Decided to open an eBay account because I never use eBay, and pretty much immediately had it banned. I stripped the EXIF data from the laptop’s photos for fear of eBay not removing them for me - I didn’t want my GPS info exposed. I also accessed the website without a VPN and a fresh Firefox profile with only uBlock Origin. I own a clean email domain and used it for the account. I…

Wow, I had almost exact same experience and had two more people in my coworking space encounter the same issue basically in the same month - we all tried to sell rather expensive stuff (300-600$ range) and were instantly suspended and no we didn't list it from the same IP.

Does ebay even get new users these days? I bet their banned user table has more rows than the active user one :D

Re: Your eBay account has been suspended

#114

Post by charlieyu1 »

I used to sell a lot on eBay a long time ago. 15-20 years ago maybe. Recently I login into my account again trying to sell something, was rejected because I sell in excess of $250.

Then I’m told to call the local customer service at working hours. Of course I need to go to work, so I find some time to make a call. Instead of anyway to get a human to answer, I’m told to input a code from my phone. Which the code wouldn’t show on mobile of course, you have to use the desktop version. Hadn’t cared enough to make a call since.

eBay is a dying company. They don’t give a fuck to individual sellers anymore, they try to adapt to the Amazon model. Except their website is very difficult to use, different components don’t even work together.

Re: Your eBay account has been suspended

#115

Post by omgmajk »

tluyben2 wrote: post #5

Because my accounts are so old and I have so many of them, I get a message regularly saying that my account for service xyz has been suspended. When I contact them there a) never is a good reason for why it was done (hint; it is usually because they started using or recently updated some AI fraud detection service) b) small companies easily restore your account; with big ones it is usually game over. Ebay (and Paypal…

I wonder what would cause an account to be unclosable, never heard of such a thing.

Re: Your eBay account has been suspended

#116

Post by [deleted] »

patio11 wrote: post #90
patio11 wrote: post #87

Sorry that happened to you. As some HNers know I have a long-time hobby of working customer service state machines, and I'm going to take the liberty of writing the most effective resolution path here for the general case, in case you or other HNers ever need to solve this. Live chat is probably staffed by external agents and they may have the least ability in the various tiers of the CS hierarchy to help with proble…

An aside for HNers, which I write as someone who had his first job in customer service: please remember, when interacting with customer service agents (and the various ops folks at companies that hire from very similar talent pools), that you (very likely, if you are on HN) are in a ridiculously fortunate position in life relative to the customer service agent, and that they did not write the state machine that made…

[deleted]

Re: Your eBay account has been suspended

#117

Post by derekp7 »

Alupis wrote: post #20
thelittleone wrote: post #14

Earlier quoted context omitted.

Amazing that in 2021 there are few better alternatives than have 3 x 2FA keys.

What would be that alternative? The point of 2FA is "something you have"... if you lose it, you no longer have it. It's designed to lock you out if lost/stolen... otherwise, what would be the point? As an aside, 2FA keys are not what most people use... they use cell phone numbers, time-based rolling-code authentication apps, email addresses, etc. It's your choice to use a physical key, even if it might technically be…

Ideally I'd like to be able to register my physical token with the manufacturer and have them send me a replacement based on sufficient identification. Things like ordering the replacement with a credit card in my name, sent to my mailing address, vouched for by a notary public, and/or anything else that I check off on the list of factors I find acceptable when I send them my registration form.

The alternative is for me to use TOTP and have the secrets printed out, lightly encrypted, and stored in a safe deposit box.

Re: Your eBay account has been suspended

#118

Post by omgmajk »

PaulHoule wrote: post #2

My wife got kicked out of PayPal for no good reason 15 years ago. I think she could have reinstated it if she sent a fax but she wasn't about to send a fax. If you want to know why people aren't adopting 2FA, it's because we know it's just a matter of time until the hole that attaches your Yubikey to your keyring wears away, your Yubikey disappears, and with customer service that amounts to "talk to the hand" at many…

I got in trouble with PayPal in... Like... 2007 maybe, not entirely sure when. I remember that I never got an email about it, the account was just restricted one day when I logged on to make a purchase and they asked for A LOT of papers and faxes and scans to unlock it again. I never got an explanation for that but since then I never had a problem again.

Re: Your eBay account has been suspended

#119

Post by kingcharles »

nikkwong wrote: post #97
neilv wrote: post #89

Earlier quoted context omitted.

Did you try consulting some government authorities, about your case specifically? $24K is a lot of money for most small businesses (or family side gigs), and most people can't afford to out-lawyer a huge company. Fortunately, one of the ideal roles of government is to protect the small from the large. Were it me, since I'm in the US, but don't know which government authority would be most appropriate or effective, I'…

I guess this is my version of tweeting into the void hoping that someone helps me figure out what to do :). It is a lot of money. It's funny because I am from and live in Seattle; and post of the local political will currently is against Amazon, but I don't know if that would work in my favor. I actually tried to contact the AG before and got a "we'll get back to you" and didn't hear anything. I didn't follow up beca…

I wonder what would happen if you went to Amazon's lobby and chained yourself to something solid? Would at least get some press. The only way to get these sorts of things fixed now is to have a large megaphone.

Re: Your eBay account has been suspended

#120

Post by llukas »

erickj wrote: post #82

> "permanently suspended" Suspend: "to debar temporarily especially from a privilege, office, or function" https://www.merriam-webster.com/dictionary/suspend so... "permanently temporarily ceased". The corp speak could not be thicker.

Not necessarily corp speak: permanently suspended means you cannot use their services but they will still process data about you ;)
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