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Despite having just 5.8% sales, over 38% of bug reports come from Linux

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Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#112

Earlier quoted context omitted.

> What is the value of "is competent enough to copy paste commands from a wiki?". Because without that filter you are getting feedback from, at best, people who cannot even copy paste commands from a wiki.

You might be surprised how many people are out there which can't even read a wiki close enough to follow instructions in it. Plus in my experience a lot of Arch users don't just "copy past instructions" they also somewhat understand why this instructions are needed, the Arch Wiki is grate as a resource for setting up things when you understand what you do, but it's often terrible when you just want a step by step gui…

>Any way the main benefit of Arch is that it's close to stable upstream repose, instead of sometimes lacking not just month but even years behind wrt. the version of libraries they ship.

There is a downside that most Arch users omit intentionally, when you get latest GNOME/App with the cool new bug fixes and cool new features you also get the new not cool bugs and the new redesign/feature removal. This can cause the system not to boot if the kernel/graphics driver is updated in incompatible ways.

LTS distros with years behind features is in many casea a feature many appreciate. 2

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#113
post #89
post #65

Earlier quoted context omitted.

That's interesting. Most of the WP devs I encountered are deploying on old-school shared Linux hosting, like BlueHost, GoDaddy, etc. Maybe some use Windows for local dev stuff, but I doubt many deploy their "prod" there.

I think that's the issue though: You're seeing "Linux users" that only use Linux on their servers because they are somewhat forced to do so. I would actually expect that almost all of those people use Windows or MacOS for their local development.

And those hosts often are not using up to date packages and don't even have up to date security fixes at times.

I recently moved a wordpress site I was working on from a local dev setup onto a live bluehost server and was immediately hit with a bunch of out of date package warnings. As the customer was using some cheap shared hosting service, there wasn't much I could really do about it.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#114

This article does and doesn't mirror my experience. When the pandemic hit, I helped my now 15 year-old godson build a video game add-on as a way to stay close since we couldn't travel. For the last two years we've had a blast working on this together. The add-on has grown in popularity, and has a few dozen thousand users. Where I agree with the article, many of the complaints do come from Linux users. Almost without…

That sounds a lot like badly managed support TBH. Complaint about having to install Linux to check fix indicates that you weren't even trying to run build on Linux before releasing it, I'm not sure why were you supporting Linux at all with that kind of attitude. And I presume that vanilla game doesn't have common way to install mods and Linux version is non-existent.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#115

Earlier quoted context omitted.

The worst part? I've seen developers and companies actually complain about this. Just 6% of sales yet look at the huge amount of work they cause us!

Huge amount of work they do for us

Marketing/PR depts never see it that way. They open up new tickets, and that's the metric they care about. Not justifying it, but marketing depts rarely get it right.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#116
post #21

Notably, of those bug reports, fewer than 1% (only 3 bugs) were specific to the Linux version of the game. That is, over 99% of the bugs reported by Linux gamers also affected players in other platforms. Moreover (quoting from the OP): > The report quality [from Linux users] is stellar. I mean we have all seen bug reports like: “it crashes for me after a few hours”. Do you know what a developer can do with such a rep…

Are there any good articles on writing helpful bug reports? Whenever I submit a bug I try to give as much detail and be as specific as possible but I always imagine some dev somewhere reading it rolling their eyes at the unnecessary paragraphs I’ve submitted.

Think about what you would want to know if someone was reporting the bug to you. Provide at least that much information.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#117
post #110
post #16

Great article, though he's benefitting from a specific slice of Linux users that are great to work with. On the other end of the spectrum, try releasing a php plugin for Wordpress, OpenCart, Magento, etc. I released a mildly popular, open-source, free add on in this space. The Linux users there are decidedly less technical, but still doing it themselves. What I got for "bug reports" was mostly terrible, few details/l…

I think the difference is: With a game that supports Linux, you get people who have chosen to run Linux instead of Windows because they prefer it. They have also worked enough with their system to get their Linux system capable of running games well, which may not be trivial for the given distro. With a Wordpress plugin or whatever, you get people who are running Linux because they "have" to. Trying not to sound "tru…

There are even a few php users trying to run windows server...

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#118
Wine's crash handler provides a lot more details and diagnostic information if you know what you're looking at. "Oh RAX was 0 and de-referenced. That looks like a trivial memory error in SomeComponent.dll+0x302223."

Other platforms are infantilized: "Oopsey doodle that crashed :(. Look for problem online? Oh no solution found. Sorry about that. Got it?"

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#119
post #89
post #65

Earlier quoted context omitted.

That's interesting. Most of the WP devs I encountered are deploying on old-school shared Linux hosting, like BlueHost, GoDaddy, etc. Maybe some use Windows for local dev stuff, but I doubt many deploy their "prod" there.

I think that's the issue though: You're seeing "Linux users" that only use Linux on their servers because they are somewhat forced to do so. I would actually expect that almost all of those people use Windows or MacOS for their local development.

Keep in mind that WP has a vast installation base, so your local sample is not necessarily representative. I only know WP admins that a fairly comfortable with Linux and use it on a daily basis.

Re: Despite having just 5.8% sales, over 38% of bug reports come from Linux

#120
post #21

Notably, of those bug reports, fewer than 1% (only 3 bugs) were specific to the Linux version of the game. That is, over 99% of the bugs reported by Linux gamers also affected players in other platforms. Moreover (quoting from the OP): > The report quality [from Linux users] is stellar. I mean we have all seen bug reports like: “it crashes for me after a few hours”. Do you know what a developer can do with such a rep…

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