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Peloton's $3k treadmill now comes with surprise 'subscription fee'

bleepingcomputer.com

111–120 of 166 posts

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#111
post #82

I want to clarify because a lot of people seem to be confused about what's happening here. "Just run" is tracking your metrics. You can STILL use the treadmill without it, you just won't be getting information on the run like your pace, calories burned, power output, etc. The treadmill isn't bricked, it's just not providing metrics. If you have a garmin watch or insert fitness tracker you can still get info from that…

In other words, bricked by the vendor themselves.

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#112

Before people go on a reddit like hate trail, it should be noted is in parallel with a full recall and reimbursement of all the treadmills

How do you return a giant piece of metal? Do they send a truck to pick it up? Who pays for that?

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#113
post #7

I mean the entire business model of the company seems to be to depart rich people from their money in obscene ways, so that move does not seem unexpected. I generally do not understand the thought process of buying a tablet glued to a treadmill for three thousand dollars. That's like what, a decade of gym membership

I'm shocked at the number of non-rich friends who have bought or seriously considered a Peloton. I know buying a good exercise bike, monitor (which they may already have), and a subscription to some cycling class service or box set isnt a sexy solution but damn is it so much cheaper. I honestly cant believe how strong the marketing of Peloton is. It's the iPhone of exercise equipment.

> It's the iPhone of exercise equipment.

It really is.

> I know buying a good exercise bike, monitor (which they may already have), and a subscription to some cycling class service or box set isnt a sexy solution but damn is it so much cheaper.

circa 2007 you could say a similar thing about the iPhone

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#114
What isn’t clear to me is whether Peloton intends for this to be a permanent end state - that you need to buy a subscription to use “Just Run” - or if it’s a temporary state (we introduced the locking feature, made a dumb decision to require an account, and accounts are tied to paid subscriptions, and thus until we unwind that, here’s a few free months.)

The former would be absolutely reprehensible. It’s ransomware, in the name of a death caused by your product.

If it’s the latter, they absolutely blew it while communicating this.

The likely scenario to me is somewhere inbetween. They are seeing how people react to this and were intentionally ambiguous to give themselves an escape hatch if there’s backlash.

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#115
post #30

Earlier quoted context omitted.

Every company wants recurring revenue: https://www.datagubbe.se/endofownership/

Why don't we have this with computers? Surely we're depriving Lenovo and Apple of such revenue if we use the computer and don't pay a monthly fee? This whole sub thing is nuts.

This has already happened in the workplace. A lot of offices have computers that are 'thin clients', meaning they run a very minimal, locked down OS that only lets them connect to a cloud-based Windows environment, managed by an IT vendor like Citrix.

No data is stored on the company hardware, it's all in the cloud.

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#116
post #82

I want to clarify because a lot of people seem to be confused about what's happening here. "Just run" is tracking your metrics. You can STILL use the treadmill without it, you just won't be getting information on the run like your pace, calories burned, power output, etc. The treadmill isn't bricked, it's just not providing metrics. If you have a garmin watch or insert fitness tracker you can still get info from that…

Yeah, seems totally reasonable to not have metrics after spending $2k-$3k on hardware. /s

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#117
post #103

What's next, a kettlebell bolted to the floor until I agree to a monthly subscription? I can't imagine paying this much money to _just_ run. Okay, run and have someone encourage me. I get that they're successful, and lots of people seem to want a treadmill or bike that doesn't move, but I don't personally understand it. I'm starting to feel old fashioned with my workout technology, shoes and shorts.

I’m guessing they’ll use electromagnets to keep it glued to its base station unless your subscription is paid.

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#118
post #5

Even if this was made possible by their T&C, it must suck as a customer. "Hey you know that feature you bought and have been using? 40$/mo or it doesn't work anymore =)" I wonder if customer protection laws in the US can force them to revert their update.

Agree. Getting too hung up on what the T&C say is missing the point. You can put whatever you want in a contract, but if it’s very unpalatable to your customers, whether or not you can legally do it will be a moot point.

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#119
Until the regulators intervene, the trend of turning product ownership into subscription would continue. Makers of the locked down smart products are also opposing the right to repair.

I wish it were a common knowledge that proprietary IoT devices are related to planned obsolescence, and therefore are bad for environment. The climate and environment activists have a stronger voice than consumer rights or privacy activists. It would be nice to join forces and lobby laws against this kind of predatory behavior.

Re: Peloton's $3k treadmill now comes with surprise 'subscription fee'

#120
post #20

Earlier quoted context omitted.

I don’t expect that trend to reverse itself given it benefits the people who have the most say in our politics. I’m just waiting for them to go ahead and implement a privatized social credit score too at this point.

Credit scores are already privatized so why not? Citizen and Palantir could get in on it with Equifax. They'd just need to incentivize others to do the reporting of good/bad social actions.

Plus social media & potentially even ISPs looking to sell user data, I wouldn’t be surprised if every aspect of your online life is fed into a system like this. And simply hiding your traffic won’t be good enough because not using these things would be considered abnormal — not having active (and well behaved) social media presence could be a big detriment to a score like this. Something that employers are likely to look at too.

On the one hand I appreciate the stuff a company like Apple does around privacy, but on the other they comply with whatever laws are in place in a given country. So we have to hope the state of our democracy improves because effectively becoming a one-party state changes the game — then we actually have to worry the government will encourage or mandate dystopian systems like this. Good actors in the private sector won’t be good enough to mitigate if that happens.

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