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Adobe charges subscription cancellation fee

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Re: Adobe charges subscription cancellation fee

#111

Post by hellbannedguy »

greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

Digital products should be exempt from cancellation fees period. Adobe lost me at Lightroom 1. I bought it, and was happy for a year. They then got cute with subscriptions, and honestly overly complicated software.

I believe most product/services should not have late fees, or cancellation fees.

Every business I have ever worked at used them as steady income. In college I managed a mini storage. The owner told me he wanted me to go to a seminar. The whole seminar was about increasing late fees. Yes--literally tricks to getting tenants to forget the payment date. (If ever have to use a mini storage, prorate a month worth of rent so payment lands on the end of the month. When it lands, say on the 14th it's easy to forget.)

Re: Adobe charges subscription cancellation fee

#112

Post by csomar »

Mandatum wrote: post #61
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

There is a commitment drop-down that shows different prices for the same product. I think it's pretty clear. I hate dark patterns than any other guy on HN, but this is not even close.

Re: Adobe charges subscription cancellation fee

#113

Post by lolinder »

hellbannedguy wrote: post #111
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

Digital products should be exempt from cancellation fees period. Adobe lost me at Lightroom 1. I bought it, and was happy for a year. They then got cute with subscriptions, and honestly overly complicated software. I believe most product/services should not have late fees, or cancellation fees. Every business I have ever worked at used them as steady income. In college I managed a mini storage. The owner told me he w…

Adobe offers annual pricing that is cheaper than the monthly pricing. How do you suggest they avoid the cancellation fee for annual plans while still offering a discount? Would that not effectively turn their annual price into the de facto monthly price, if people could cancel at will with no repercussions?

Re: Adobe charges subscription cancellation fee

#114

Post by sk5t »

deathanatos wrote: post #107
paxys wrote: post #79

Earlier quoted context omitted.

To me this is a very intuitive presentation of pricing, so not sure what you are referring to as a dark pattern. There are three clearly laid-out options: 1. No contract, pay monthly 2. Annual contract, pay monthly (cheaper than 1) 3. Annual contract, pay in one go (cheaper than 1 & 2) You pick one of the three options and check out. Where exactly is the confusion?

The first screenshot in the comment you're replying to says the price is "$52.99/mo". A reasonable person would look at that and conclude that if they purchased the product for 1 month, they would pay $52.99. But it seems (from the other, subsequent screenshots) that the actual cost Adobe would charge is $635.88. (That $52.99/mo, for a year.) It is only on subsequent screens that the bait and switch becomes visible.…

Automobile leases, apartments, and the like are listed with monthly rates, but your commitment to pay is longer than one month. What's the difference?

Re: Adobe charges subscription cancellation fee

#115

Post by behringer »

chii wrote: post #31
echelon wrote: post #18

Adobe is losing out to more modern tools like Canva and Figma that better serve clients and don't charge an arm and a leg. This is the kind of behavior you see with ossified or dying companies that no longer innovate. - Informercial "Jelly of the month"-type memberships - Gyms - Comcast Adobe is toast. I'm going to look into more metrics and consider shorting it.

Not to mention the recently-on-front-page photopea ( https://www.photopea.com/ )

I wouldn't really consider an online editor a photoshop competitor.

Re: Adobe charges subscription cancellation fee

#116

Post by dheera »

paxys wrote: post #79
Mandatum wrote: post #61

Earlier quoted context omitted.

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

To me this is a very intuitive presentation of pricing, so not sure what you are referring to as a dark pattern. There are three clearly laid-out options: 1. No contract, pay monthly 2. Annual contract, pay monthly (cheaper than 1) 3. Annual contract, pay in one go (cheaper than 1 & 2) You pick one of the three options and check out. Where exactly is the confusion?

It doesn't say ANYWHERE near the $52.99/mo that it's for a 1-year commitment.

It should be clearly stated next to that, and not in fine print or faded text or buried in a ToS.

False advertising at best.

Re: Adobe charges subscription cancellation fee

#117

Post by chillfox »

Mandatum wrote: post #61
greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

So are you going to report them to the ACCC?

They are also advertising their Lightroom cloud storage as a backup, but it does not meet the Macquarie Dictionary (Australian English) definition for backup.

Re: Adobe charges subscription cancellation fee

#118

Post by radicalriddler »

This has happened for years! It's not some new terrible thing.

You sign up for an annual subscription, paying monthly installments.

They give you the option to pay half of it out if you want to cancel, it's no different than a 12 month phone plan in places like Australia.

God I hate Twitter. People on their are so used to only reading 150 characters, that it's started affecting them in their daily life, that they're not reading the paid agreements they're signing up to.

Edit: This isn't defending Adobe. I was stuck in this agreement for a whole extra year than I wanted to be, because I didn't get a notification about it renewing (but that was again, my mistake). Fuck Adobe, they have shitty practices.

Re: Adobe charges subscription cancellation fee

#119

Post by jeswin »

greggman3 wrote: post #50

Is this really a cancellation fee or is it just honoring your contract? AFAIK it's very clear on Adobe's page that your options are (1) Annual plan paid monthly, (2) Annual plan prepaid, and depending on the product (3) Monthly plan at usually 150% higher price. https://www.adobe.com/creativecloud/plans.html If you signed up for a yearly plan paid monthly, the cancellation fee is finishing your contract. If you didn'…

There shouldn't be an "Annual plan, paid monthly" option. Software vendors shouldn't be in the credit and loans business.

Pay monthly for monthly plans, and pay annually once for annual plans.

Re: Adobe charges subscription cancellation fee

#120

Post by 8note »

paxys wrote: post #79
Mandatum wrote: post #61

Earlier quoted context omitted.

This is disingenuous at best, and fraudulent at worst - and I know ACCC in Australia will take a very dim view. Take the main page for instance, the one you linked - it lists monthly prices. No mention whatsoever of "annual pricing paid monthly" - it's JUST monthly mentioned. Pic: https://imgur.com/sZPfFDI When you click "See plans and pricing details" it gives you the Annual monthly and ACTUAL monthly prices. Pic: h…

To me this is a very intuitive presentation of pricing, so not sure what you are referring to as a dark pattern. There are three clearly laid-out options: 1. No contract, pay monthly 2. Annual contract, pay monthly (cheaper than 1) 3. Annual contract, pay in one go (cheaper than 1 & 2) You pick one of the three options and check out. Where exactly is the confusion?

I'd expect it to be different if I've already spent a year in or not.

Cancellation periods can be random and unattached to when you actually stopped using a service.

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