https://www.washingtonpost.com/technology/2019/11/22/apple-s...
this article used app reviews as its source, maybe apple didnt like that. I dont know if the timing makes sense though...
Apple pulls all customer reviews from online Apple Store
111–120 of 124 posts
Re: Apple pulls all customer reviews from online Apple Store
#112Earlier quoted context omitted.
The Apple store reviews were mostly unhelpful 1-star reviews. Apple didn't seem to be removing any of it. You should share the source of your accusations.
Sure just go to the Ratings & Review section on Apple's site and browse there to your heart's content.
You made the claim that "Usually those reviews just get deleted", referring to bad reviews. You made further comments suggesting that Apple sanitized the reviews.
But that does not appear to have been be true. As you say yourself, there were tons of bad reviews all over the place.
Re: Apple pulls all customer reviews from online Apple Store
#113It should be clear that this is a USB-C specification issue and not just an Apple issue.
Re: Apple pulls all customer reviews from online Apple Store
#114Earlier quoted context omitted.
> No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews As an Apple user, I would suggest that is a legitimate complaint, as the cable cannot be replaced separately from the power brick. Fortunately when that happened to me (twice) and I brought it into an Apple store, Apple replaced the entire power adapter even though it…
Electrical tape also fixes a fraying charger.
Re: Apple pulls all customer reviews from online Apple Store
#115Earlier quoted context omitted.
If that were the case, I’d expect that Apple would use it in their marketing. A more environmentally friendly cable could be a good selling point.
Oh, they do: https://www.apple.com/environment/our-approach/
I never knew that! From their "Integrating Toxicological Assessments in Material Selection for Apple Products" white paper:
"Removal of BFRs and PVC were challenging since alternatives were not readily available at the time. The largest obstacle was identifying a replacement to PVC in AC power cords, where strict safety standards favored PVC and created barriers to its elimination. Apple worked with multiple material suppliers and tested dozens of different formulations until the right combination of performance and safety were achieved with lower toxicological and ecological risk than PVC. Apple then had to persuade dozens of safety agencies around the world to allow it to certify the alternative materials. Millions of PVC-free power cords are in use today with Apple products."
https://www.apple.com/environment/pdf/Toxicology_in_Material...
Re: Apple pulls all customer reviews from online Apple Store
#116Earlier quoted context omitted.
I think whoever originally architected the Apple Store website assumed that, because the Store carried a few third-party products on it alongside Apple's, it would end up evolving into a full marketplace where people would comparison-shop between different third-party offerings of the same product. In such a use-case, reviews and ratings would be useful. Of course, that didn't wind up happening; the Apple Store websi…
Now there I can't agree. If I were a first time potential Apple buyer, outside the Apple bubble, I would absolutely want to know if Apple's own charger has a cheap cable that frays, or a video dongle can't handle certain common modes, or something is simply crap. Comparison with a third party doesn't enter into it. It might even help get a feel for how common an issue some site's major news piece actually is. Likewis…
So now instead of getting the cheap cable that frays, buyers get the half price cable on amazon that literally bursts into flames. It's clear that these cables at least from apple are considered wear items in their eyes, but the alternatives are almost worse, sometimes catastrophically worse.
Re: Apple pulls all customer reviews from online Apple Store
#117Earlier quoted context omitted.
> No one is happy to spend $80 on a replacement MagSafe charger because the previous one frayed, so of course the listing was marred by 1-star reviews As an Apple user, I would suggest that is a legitimate complaint, as the cable cannot be replaced separately from the power brick. Fortunately when that happened to me (twice) and I brought it into an Apple store, Apple replaced the entire power adapter even though it…
Electrical tape also fixes a fraying charger.
To a point. Electrical tape doesn't do anything for a cable that is pulled 1/8" out of the brick and ruined internally (what has ultimately killed my 'zebra' taped up magsafe chargers).
Re: Apple pulls all customer reviews from online Apple Store
#118It boggles my mind why Apple doesn't have any engagement at all with the community. Their community Q&A is full of questions like "How do I play notifications through the phone speaker instead of bluetooth speaker" and the answers are just community members with the same problem, also wondering how to do it. Zero engagement from Apple.
Absolutely painful. Commenters with staggering post numbers come in to see if they've tried restarting their computer.
I've resorted to appending my google searches with site:reddit.com or site:forums.* just to filter out all the fucking noise.
Re: Apple pulls all customer reviews from online Apple Store
#119Earlier quoted context omitted.
The first generations of magsafe adapters did not have stress relief at all, because form over function was still in full swing. Every charger had the cable completely break apart at the connection to the brick, because stress relief ruined the pretty minimalist design. To say it's nothing but function means denying the evidence.
Every charger had the cable completely break apart at the connection to the brick, because stress relief ruined the pretty minimalist design. I had one of these. Mine didn't break. A lot of them broke, to be sure - but that's because the users don't understand that a multiwire cable isn't a shoelace and shouldn't have knots and zero-radius bends inflicted on it.
I'm convinced the heating of the brick is a contributing factor to the cable 'sliding out' near the brick. I treat my charging cables like they are made of spiderwebs and I'm on my third magsafe.
Re: Apple pulls all customer reviews from online Apple Store
#120Earlier quoted context omitted.
Products are rated relative to one-another, though, not on any absolute scale (because everyone uses a different personal subjective scale, so all a review or recommendation system can hope to do is to normalize each person's ratings against their own learned model of rating criteria such that the person's lowest score becomes a 1 and their highest a 5.) If people don't like USB-C, they're just going to rate everythi…
I'm skeptical people are maliciously rating products 1/5 because they have an agenda against USB-C. More likely, they dislike it because it's inconvenient and difficult to use with their devices. Hell, APPLES OWN DEVICES don't even support USB-C.
It used to be when apple came out with a fancy i/o, they would just give you the new port and take out something vestigial, keeping the half dozen other ports.
Now apple has wiped the laptop clean and introduced a port that they don't even support with their own product lines, despite it being the only port on a macbook pro for nearly 4 years.