I was sucked in by Gitlab's feature list and marketing. But holy shit so many things are half assed and so many features are buggy and broken. Like their wikis would sometimes just straight up delete text and their webhooks would break images. I started a bunch of issues but they really have no chance of getting fixed anytime soon. Just shows how different your impression of something is after actually using it.
They love producing public facing verbose process documents... At first I thought, oh these are some neat ideas, but the more that they produce, the more I wonder how they get anything done with so much (verbose) process.
I work at GitLab and can shed some light here. As a 100% remote company we work in all timezone. Writing things down actually helps make things more efficient. At my last job, to get anything done I needed to call a meeting because state lived in people's heads. When someone left, of if you couldn't get them to a meeting, it was very painful. It took forever to get things done because you needed to physically be present in order to work. At GitLab because so much is documented it's easy to pick up state and collaborate with co-workers in all timezones. What's cool, is because it's public, other random people will jump in and help you out that you'd never expect since they have access to everything you have.