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"DigitalOcean Killed Our Company"

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Re: "DigitalOcean Killed Our Company"

#111

Post by xeeeeeeeeeeenu »

busterarm wrote: post #68
StudentStuff wrote: post #60

Earlier quoted context omitted.

Hmm, I've done lots of stuff on OVH that other hosts consider abusive, with nary a word of complaint from OVH. OVH seems to have this whole automation thing down cold, monitoring boxes for dying components and letting me run hog wild on their VMs without limit... The one time I used their phone support, the guy I got was fairly helpful. They seem like a hands off company overall.

If you get DDOS'd they will stick your VMs in a black hole until the traffic stops to protect their network, no matter how much you plead with them. Good practice, actually, but it's something people usually get frustrated with and they're literally famous for doing it.

That's not true, OVH is one of the few ISPs with an actual free DDoS protection.

Re: "DigitalOcean Killed Our Company"

#112

Post by bnt »

BlackRing wrote: post #97
jlv2 wrote: post #40

Best Twitter comment (grammar errors and all): "And if your full business relies on one tech partner (no offsite backups) your not doing your tech job right."

I agree. Putting all your eggs in one basket these days indicates poor decisions or risk assessment. > Digital Ocean "Trust and Safety" Does this phrase give anyone else the heebie-jeebies? They deliberately locked his account without looking at previous metrics over the previous months to conclude this was obviously not a concern, and why? Things that have crossed my mind: Is their automatic system was poorly tuned?…

Sounds like the slogans they put on Police cars.

Re: "DigitalOcean Killed Our Company"

#114

Post by thaumaturgy »

Some people on HN hate Linode because of their past security screwups (which is valid), but having used both DO and Linode quite a lot, the support on Linode is way, way, way better than DO's.

DO's tier 1 support is almost useless. I set up a new account with them recently for a droplet that needed to be well separated from the rest of my infrastructure, and ran into a confusing error message that was preventing it from getting set up. I sent out a support request, and a while later, over an hour I think, I got an equally unhelpful support response back.

Things got cleared up by taking it to Twitter, where their social media support folks have got a great ground game going, but I really don't want to have to rely on Twitter support for critical stuff.

DO seems to have gone with the "hire cheap overseas support that almost but doesn't quite understand English" strategy, whereas the tier 1 guys at Linode have on occasion demonstrated more Linux systems administration expertise than I've got.

Re: "DigitalOcean Killed Our Company"

#115

Post by _bxg1 »

vbezhenar wrote: post #88
_bxg1 wrote: post #64

Looks like Moisey Uretsky personally intervened fairly quickly: https://twitter.com/moiseyuretsky/status/1134547532149854208 That said, any company, especially one working with Fortune 500's, should have DB backups in at least two places. If they'd had the data, they could have spun up their service on a different hosting provider relatively easily.

Probably because of publicity. How many of those companies went bankrupt silently, because their case did not cause much attention in news?

Sure. Hopefully it results in a change of policy, or at least a public statement of some kind. Everyone can't depend on the cofounder to come in and save them from bad automation.

Re: "DigitalOcean Killed Our Company"

#116

Post by hartator »

shuzchen wrote: post #87

If you're reading this and concerned for your own backup story, fret not! In 2019 secure off-premise backups are super easy to implement, even for a 1 person shop. Get something like Restic or Borg or any one of the enumerated options here: https://github.com/restic/others I've recently implemented backups with Restic, the static binary and plethora of supported storage backends was extremely appealing. The easiest s…

How do you restore DO Spaces files? Real backups are freaking hard.

Re: "DigitalOcean Killed Our Company"

#117

Post by stronglikedan »

mavdi wrote: post #90
jlv2 wrote: post #40

Best Twitter comment (grammar errors and all): "And if your full business relies on one tech partner (no offsite backups) your not doing your tech job right."

Easy for you to say, a two man operation with 100s things in your todo list everyday.

Backups should be at the top of any todo list.

Re: "DigitalOcean Killed Our Company"

#118

Post by sergiotapia »

jlv2 wrote: post #40

Best Twitter comment (grammar errors and all): "And if your full business relies on one tech partner (no offsite backups) your not doing your tech job right."

That was the stupidest comment to me. This guy is desperate for help and this fart-sniffer is finger-waving someone he doesn't know online with unnecessary platitudes.

Re: "DigitalOcean Killed Our Company"

#119

Post by ndiscussion »

wpietri wrote: post #82

Does anybody know what they actually do? I dug around to find a Wayback version that actually had text. I understand the words on their own, but when put together I get nothing: https://web.archive.org/web/20181030015237/https://raisup.co...

Typo on the front page, how you do one thing is how you do everything.

>powerfull

Re: "DigitalOcean Killed Our Company"

#120

Post by xeeeeeeeeeeenu »

atonse wrote: post #6

I’m certainly getting downvoted for this. Not at all trying to blame the original posters and victims: While they seem great for hobbyist and small business sites, there’s no way I’d trust Fortune 500 client business to something like DigitalOcean. I just don’t see the benefits over a more established operation like AWS, Azure or GCP. Saving $50 here and there isn’t worth it.

>Saving $50 here and there isn’t worth it.

I don't think you realize how big is the price difference between AWS/GCP/Azure and old-school VPS providers like DO, Hetzner or OVH.

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