You can always tell when someone grew up like this. They are always afraid of doing anything that might even remotely be considered outside the box. They lack that ability and drive to find things out for themselves, and instead rely on others for help and guidance to a fault. Professional occupations are full of these people who were coddled from birth, through college, and straight into a high paying job with zero…
For me, maybe I know what the procedure is because I've done it a thousand times but it's still not written down step by step so what I know in my head is worthless once I leave the job for whatever reason [death, better deal, retirement, &c].
On the other hand, the person doing the job could just be sub-par. I'm not sure what there can be done about that.