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How a domain registrar can kill your business

uptimechecker.io

111–120 of 283 posts

Re: How a domain registrar can kill your business

#111
Yep.

"“Sunkenness” refers to the fact that intangible assets tend to have little or no market value, unlike, say, land or a factory.

They have value as part of their owner’s business, but not to anybody else.

This means that investment in intangible assets is risky."

https://www.ft.com/content/a01e7262-d35a-11e7-a303-9060cb1e5...

Re: How a domain registrar can kill your business

#112
post #53

I recommend using easydns.com as the registrar and DNS service. Their email helpdesk is fast: And yeah, you need to have a lot of faith to use .io or other new TLDs which are serviced by new companies.

Okay, anyone want to confirm or add other DNS registrars to the "One of the good ones" list? Ive been recommending my friends to do the entire thing through Dreamhost including a WP install. I personally am more technical, and have my domain name from 7 years ago on godaddy. Any suggestions on where I should use? How about my incompetent friends?

I've always heard good things about gandi

Re: How a domain registrar can kill your business

#113

Earlier quoted context omitted.

Would you mind providing some details on this approach? Multiple domains in marketing materials sounds like it would create confusion among customers. Are you specifically referring to companies with an international presence? Thanks

In practice people don't think about or even look at URLs, that's why phishing works. They recognize sites based on logos and stylesheets and often go to places by googling the brand name and clicking on the first link. If you forward every domain to a primary domain at the DNS level, your pagerank probably won't be hurt by this practice.

to go a step further, adding out of band contact info is a big deal.

Forward mycompanyname@gmail.com to info@mycompanyname.com and give it out in the emergency support info for support contracts Add it to your status page as needed, (which should be running on someone else's service or mycompanynamestaus.com).

Customers that really need your service, like the ones who pay, will check the status page and can update the endpoint as needed.

Make sure your sip lines don't point to mycompanyname.com.

If you publish a client side app, use 2 domain names as endpoints, mycompanyname.com and mycompanyname.io. Have the app or service check for and fail over if one doesn't work.

Make sure paging and technician notification is handled by a system that won't be affected by this. (nothing more amazing then getting 200 pages AFTER you've spent 2 days recovering a total failure of a system. You just want to go to sleep but you have to wait for the email queue to drain since you can't turn your pager off.)

Either way, use 2 domain names, and set them to expire at 6 MO intervals. Buy the domain for 2 years (or more) and renew every year so you always have 1-2 year lead time to sort out issues.

The list above would probably cost about $200/year and a few extra hours but it keeps you from getting backed into a corner. Everything else in our infrastructures has fail overs, and limited blast radius for failures.

We tend to us domain registration as a single point of failure and one one even things about it.

Re: How a domain registrar can kill your business

#115

If you can, just transfer your domains to Google Domains and never worry about shady registrars again. (We also use Dynadot [good], Hexonet [good], Uniregistry [... okay].)

Terrible idea. While Google's registrar seems ok right now, Google's support is nonexistent when things go wrong. Literally every bit of their support is outsourced to 3rd-party companies that provide no path of escalation. Even the really bad registrars (and there are a ton) usually have some direct support (or resell off enom, which will extort your money for the privilege of bailing you out).

That's the point. Domains causes no problems. Only in some weird scenarios, things can become troublesome. In those cases you need a support. In others you don't.

If you have a domain registrar with a good support, account the premium you pay as such: a premium for an insurance when things go bad.

Re: How a domain registrar can kill your business

#116
post #5

That's a horrible situation, and one I'd encourage everyone to try to avoid - register production critical domains with a company that provides live phone support and stick with tried and true TLDs. Yeah, it may cost more, but this story just illustrates that you're staking your entire company on a $15/yr service, and you get what you pay for. Even if you want to run your marketing/landing page/etc off a .io or other…

Used register.com since the 90s. They're so bad I switched 20+ domains to name.com. DO NOT USE web.com or register.com, they're fucking terrible.

Happy name customer with .io domains that roll over properly. I've used most of the big guys as well (including The Network Solutions).

Re: How a domain registrar can kill your business

#117
I'm not sure the domain registrar is completely at fault here. If your website going down will "kill your business" then it's a good idea to use a reputable one and not the cheapest you can find.

And looking at domain.com just now, they don't seem to offer .io domains, so I wonder how he even got the domain there?

Re: How a domain registrar can kill your business

#118
post #40
post #5

That's a horrible situation, and one I'd encourage everyone to try to avoid - register production critical domains with a company that provides live phone support and stick with tried and true TLDs. Yeah, it may cost more, but this story just illustrates that you're staking your entire company on a $15/yr service, and you get what you pay for. Even if you want to run your marketing/landing page/etc off a .io or other…

This is no guarantee. GoDaddy and Google Domains, in particular, have demonstrated willingness to throw you into clientHold hell for political reasons, even for "tried and true TLDs".

Regardless of cost or how great the customer service, having all your eggs in one basket is not a good idea.

Re: How a domain registrar can kill your business

#119
post #92

I recall a time when a company I had association with lost their main domains due to a failed renewal. In this case it was a long-term employee who left the company that had loads of company bills going to his card. He cancelled the card sometime after he left and the domains were not renewed. I’m not sure where the renewal failure emails were going but probably some unmonitored admin email box. These were very impor…

> A good defense is to limit the renewals for important domains by registering them for as long as possible (10 years) This is an interesting take. I prefer the opposite approach: choose the shortest possible registration window (1 year), and have a very clearly defined, properly-documented renewal process that multiple people at the company understand. It's unlikely that all of those people leave the company in a 1-…

We had this same argument about certificate expiration on a code signing project I worked on.

I maintained that having to remember to renew a cert every September was more likely to stick with someone than 18 months or two years. It also keeps your blacklist smaller because dead ones age off faster.

I don’t recall how it ended up but we added automated reminders every 30 days starting three months before expiry.

Re: How a domain registrar can kill your business

#120

Do not rely on other people to resolve time-sensitive issues when you can easily avoid it. In this particular case as soon as it's clear the domain hasn't renewed despite being billed then manually renew it using the usual user interface, pay the extra $10 and then contact support after to get one of the charges refunded now the time-sensitivity is gone. The stress alone isn't worth being out of pocket $10 let alone…

According to one of the comments in the support ticket (at the end of the article) the registrar did not allow manually renewing the domain.
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