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Google IT Support Professional Certificate

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Re: Google IT Support Professional Certificate

#111

Post by kbwt »

w8rbt wrote: post #34
dexwiz wrote: post #9

IT Support will replace factories in Middle America. These are jobs that are 1)Trained quickly 2) Geographically distributed 3) Cheap. IT Support needs to be onsite for hardware, but any Software can be distributed in smaller cities or work from home. Maybe Google will have a real help line one day? It is also a great path into technology for those who did get CS degrees from a top school. Side note: In the video, al…

IT is not CS. Not even similar.

It seems to be a common confusion in the EU. A lot of people refer to CS as IT where I live.

Re: Google IT Support Professional Certificate

#112

Post by jtrujillo »

meritt wrote: post #64
gaius wrote: post #54

Earlier quoted context omitted.

Some certs must be regularly renewed, e.g. ScrumMaster. If it’s de-supported then the certs evaporate.

"Hey Doug, Got a minute? So the university where you learned Computer Science, well we just found out they recently closed their doors. Since they are no longer an accredited institution, nor do they even exist, we're going to have to let you go."

This may not cause you to lose your current position, but could be detrimental next time you are job hunting

Re: Google IT Support Professional Certificate

#113

Post by rb808 »

rurp wrote: post #81
rb808 wrote: post #78

Earlier quoted context omitted.

Depends on who's paying, if the client only needs a basic web app - we just need the support guy.

That frees up the developer to work on projects that would have been infeasible a couple decades ago. To put it another way, has the growth of high level languages like Python led to more jobs or fewer? I strongly suspect the answer is more.

Yes we now have more higher level Python developers, but fewer C/C++/Assembly level developers.

If the trend continues there will be more configuration/customization roles in higher languages and fewer Python level devs too.

Re: Google IT Support Professional Certificate

#114

Post by gaius »

influx wrote: post #83
booleandilemma wrote: post #72

Earlier quoted context omitted.

My college has a separate major for each. A lot of people in my class dropped out of the CS program because they had confused the two. I really think we should rename “computer science” to “computing science” or “computational science” - just please get the word “computer” out of there.

More like Computational Mathematics

Discrete Mathematics is the actual term “integers, graphs and statements in logic” https://en.m.wikipedia.org/wiki/Discrete_mathematics

Re: Google IT Support Professional Certificate

#115

Post by user5994461 »

datguacdoh wrote: post #59
xcryogenicx wrote: post #49

Earlier quoted context omitted.

AS in CS working in IT here, can confirm. My college classes were programming C++, physics, calculus, and hardware architectures. Barely anything to do with IT.

We actually expect our support team (at least portions of them) to build internal apps that automate workflows for ops work or for users. It's not always as complex as a full soft eng role, but some of our IT staff do move on to those positions internally based on the work they do in IT. I think it really depends on the company you do IT for, and what they expect for the role. At Google, our IT staff are full time en…

Are you talking about SRE? They're full time engineers with CS degrees, they have nothing to do with IT.

Re: Google IT Support Professional Certificate

#116

Post by user5994461 »

shiftpgdn wrote: post #107
w8rbt wrote: post #106

Earlier quoted context omitted.

This! A small dev team with an AWS account and a git repo will run circles around the IT team in terms of speed, compliance requirements and scalability. Traditional network infrastructure, virtualization, security, DBMS, etc. are all on the verge of extinction.

At 2-10x the cost of on prem systems, sure. There are plenty of things AWS doesn't work for.

At 1/10th or 1/20th of the on premises costs you mean.

AWS works better and cheaper for almost everything that involve more than a rack of hardware.

Re: Google IT Support Professional Certificate

#117

Post by sincerely »

ocdtrekkie wrote: post #71
Chris2048 wrote: post #19

Earlier quoted context omitted.

TBH, the arrogance is justified, since people consider them reputable.

Reputable in the field of doing IT in a Windows-dominated business world? Or just reputable as a company in general? I think Coca-cola is a reputable company (probably, I'm sure someone knows some dark secret I haven't read about), but I wouldn't assume a Cisco networking certification from them is reputable.

>I'm sure someone knows some dark secret I haven't read about

http://www.nytimes.com/2001/07/26/world/union-says-coca-cola...

=D

Re: Google IT Support Professional Certificate

#118

Post by willbw »

kbwt wrote: post #111
w8rbt wrote: post #34

Earlier quoted context omitted.

IT is not CS. Not even similar.

It seems to be a common confusion in the EU. A lot of people refer to CS as IT where I live.

In Australia IT is also a broader term encompassing development of software.

Re: Google IT Support Professional Certificate

#119

Post by aesthetics1 »

tvanantwerp wrote: post #105

I'm not convinced of the quality of this course material. I thought I could try it out, see if I could fill some gaps in my knowledge. I tried out some of the quizzes and they were just bad. Course 1, week 2, for example, asks you to match items to where they go on a motherboard. This quiz is flatly wrong. It asks you to match a PSU to the rear Ethernet port, and a SATA cable to an IDE port. Being so obviously wrong…

I went through the first several weeks of course 1, and you are spot on. The quiz in week 2 is absolutely wrong (did anyone audit this?). I skimmed through the first 6 weeks and even for a beginner course, this is way too dumbed down.

I checked out some of the material a bit further through the course as well, and I cannot recommend it for anyone serious about the profession. It looks good on the surface (reading the course summaries and the objectives), but the quality just isn't there.

Re: Google IT Support Professional Certificate

#120

Post by danans »

aesthetics1 wrote: post #109
danans wrote: post #92

I got started at Google years ago in the IT support department. I was an atypical case because I have a CS degree from an prestigious university, but at the time, I was caught in the fallout of the dot-com bust, so I needed any job I could get. I eventually interviewed successfully to become a SWE, but my experiences working with the broader swath of people (not just CS/CE grads from elite programs) in IT really open…

It's hard to find anything about working at Google that isn't geared towards SWE. What job title(s) would someone working for Google in IT support hold? Is the interview process as grueling as the SWE positions, or is Google looking for generalists?

The job title is "Corporate Operations Engineer" [1]. I don't know what the current interview process is, but it's almost certainly quite different than the interview process for Software Engineering. There is probably an emphasis on troubleshooting and support-related skills and abilities.

[1] https://careers.google.com/jobs#t=sq&q=j&li=20&l=false&jlo=e...

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