I know how to handle these dumb fucks. (I had a Mortgage with them, that makes me an expert)
I had a problem with them coughing up an escrow refund check, although there is much more to the story that would have most of you boiling.
I filed complaints with a total of 3 agencies and received my check via FedEx Priority overnight not long after. Suck it, BofA.
* Filed complaint with CFPB
* Filed with Texas State Attorney General's Office (Insert your state here)
* Filed complaint with Office of the Comptroller of Currency (HelpWithMyBank.gov)
Trust me. If you file a very well articulated complaint to each of these entities, they will feel the heat and resolve it.
I hope this information helps you alienchow, and many others.