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Running Costs of a SaaS app

cushionapp.com

111–120 of 120 posts

Re: Running Costs of a SaaS app

#111

Am I reading it wrong or are you just using/paying for Slack for a single user?

Currently, we pay for a single Slack user (me), but each person who works on Cushion-related things are single-channel guests. I work with one other full-time dev, so he's in the #dev channel. I work with an editor in the #content channel. Growth guy in the #growth channel, etc. It's actually refreshing not having everyone in one channel—a lot less sifting.

Re: Running Costs of a SaaS app

#112
post #89

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Cushion is a tool for freelancers to manage their schedule, forecast their income, and track invoices. Time tracking is also dropping soon.

You should check out https://wakatime.com . The API could be used for your time tracking.

Oooo nice! Thanks for the link.

Re: Running Costs of a SaaS app

#113

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Re: Newsletter. I cam across Email Octopus and I found setting them up easy. You may want to check it out. https://emailoctopus.com/ You should save as much money as you can. Any idea the new cost if you stop using Intercom for newsletters?

Thanks! Not entirely sure, but I think we’d at least cut the cost in half. Aside from user count, we still use a lot of their packages, which have a decent base price.

I run EmailOctopus - happy to discuss anything we can do to help you out, as we're a relatively small SaaS business ourself and know the struggles.

Re: Running Costs of a SaaS app

#114

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Great stuff!destroytoday! Regarding Heap Analytics, their pricing model is quite confusing. I'd like to know how many users/visitors to your website are you getting that allows it to be free. To you, is the almost $5k you're spending on Intercom worth it? How much does it come to per user? You moved away from Baremetrics to Chartmogul, something with not as good a design. Why?

Heyo! Founder of Baremetrics here. Wanted to touch on a couple of things in this sub-thread on Baremetrics. It means a lot that literally _anyone_ has ever used Baremetrics. I started it over 3 years ago to scratch my own itch and hot dog it kinda took off. So, I'm grateful...certainly for the nearly 700 happy paying customers, but also for the others over the years who's experiences were less than stellar. We've had…

Thanks for your response. I'm not a user of your service, but I've always appreciated your transparency with how you've run (and grown) your business.

Re: Running Costs of a SaaS app

#115
post #99
post #71

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Automation isn't just a choice where you snap your fingers and it's done. Automation takes time and effort and adds technical debt and support burden; sometimes these are trivial amounts, sometimes they aren't. I use a service that sends me a bunch of fairly trivial Google Analytics data. It costs $10/month for the equivalent of fifty lines of Python. I know I could spend maybe two hours writing a replacement for it…

> I use a service that sends me a bunch of fairly trivial Google Analytics data. It costs $10/month for the equivalent of fifty lines of Python. Would you mind sharing which service that is?

Specifically I was referring to Briefmetrics:

briefmetrics.com

S3Stat (who another commenter mentioned) is also a great example.

Re: Running Costs of a SaaS app

#116

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Why don't you guys use the new Heroku beta SSL feature so you can bank that extra $20 a month? It's not much but it makes a difference if you're spinning multiple sites up. https://blog.heroku.com/announcing_heroku_free_ssl_beta_and_...

We would, but unfortunately, we need their "old" SSL add-on to get SSL to work with the root URL of our invoice url, in.vc. Apparently, the new SSL doesn’t work the same.

There's a guide for converting your certs, it's just a format issue most of the time.

Re: Running Costs of a SaaS app

#117

Earlier quoted context omitted.

Why don't you guys use the new Heroku beta SSL feature so you can bank that extra $20 a month? It's not much but it makes a difference if you're spinning multiple sites up. https://blog.heroku.com/announcing_heroku_free_ssl_beta_and_...

We would, but unfortunately, we need their "old" SSL add-on to get SSL to work with the root URL of our invoice url, in.vc. Apparently, the new SSL doesn’t work the same.

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Re: Running Costs of a SaaS app

#118

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Hey Jonnie! I'm super curious about the move away from Siteleaf (esp since you're so close to the Oak guys), and how you+marketing team ended up on Craft?

Hi! Great question. I love static websites, but we hit a point where we were updating the site constantly and needed dynamic content, like the running costs (which pulls its data from a google spreadsheet). There are certainly ways to do this with a static site, but with the size of the site and frequency that we update it, I really wanted to be able to hit save and it was live, rather than wait for everything to com…

Thanks for the insight this provides. Any chance you could share this spreadsheet template?

Re: Running Costs of a SaaS app

#119

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Hola! Patrick here - Founder of PriceIntel/ProfitWell. Why ProfitWell is free is actually a longer story, but the short answer is we discovered we could monetize more effectively (and efficiently) by giving away the metrics for free (while still being the only one on the market that's 100% accurate) and then selling add-ons like Retain (kills your delinquent churn), Recognized (Revenue Recognition), etc. Here's our p…

Crap—I'm one of those people who didn't scroll. :( I hate when that happens. My b. Thanks for the info!

Absolutely. That pesky fold gets me, too (even though our design team tells me the fold doesn't exist ;)).

Re: Running Costs of a SaaS app

#120
The cost of SaaS apps can really start to add up. What's interesting is that there's a very similar "stack" that almost all SaaS apps need to buy from other SaaS apps, and many of them don't have a free alternative.

There exists a whole class of apps/services that could gain a lot of traction by providing a freemium model. By becoming one of the best solutions AND having a free version (for limited use), I think you have a better shot of becoming part of a new bootstrapped SaaS business' "default stack".

This is why we gave HelpSite.io [1] a free version that includes features that I consider "necessary" for any business no matter how small, even when most of our competitors are charging for some of them. The more you can align with a startup's own business model (e.g. they need lots of light services up front even when they have no revenue; later they will have revenue and use those services more heavily) the better off you will do.

1. https://helpsite.io

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