Why cant zenefits become their own payroll provider?
ADP intentionally broke its Zenefits integration
101–110 of 129 posts
Re: ADP intentionally broke its Zenefits integration
#102Here is ADP's response to this brouhaha. http://www.adp.com/zenefits/downloads/The-Facts-About-ADP-an... What I don't get is if the integration is one-way from Zenefits to ADP (and not vice versa) why all the data allegedly being pulled back from ADP?
"Despite Zenefits serving less than 0.25% of the clients on our system, they had been responsible for
up to 25.0% of the total user traffic (in other words, a hundred-fold times ordinary user traffic)." Wow that's crazy. What are they doing over there?
Re: ADP intentionally broke its Zenefits integration
#103ADP online access is awful. They make up a username for you, some combination of first initial, last name @ company name. Then the login isn't a modern system, it's the old "authentication required" browser pop up, which disables any user remembering or password managers. Such a pain to deal with!
And with Zenefits, my email is tied to my first employer. My next employer used Zenefits but I couldn't use the same email address. So I appended +employer_abbreviation to the first part of my email address to get by. I don't doubt that Zenefits has an uphill battle but...
Re: ADP intentionally broke its Zenefits integration
#104Why cant zenefits become their own payroll provider?
ZenPayroll has been developing payroll software for over 3 years now, and have only gone nationwide in the last few months. It's a very complex product to build.
Re: ADP intentionally broke its Zenefits integration
#105I hope I never have to use ADP, but that said, their response makes Zenefits sound like a bunch of crybaby Valleyholes.
http://www.adp.com/zenefits/downloads/The-Facts-About-ADP-an...
Re: ADP intentionally broke its Zenefits integration
#106I understand why ADP does this -- they are horrible to work with so people are willing to stick someone like Zenefits in between.
My horrible ADP story: years ago, ADP debited the IRS taxes twice -- so all the paychecks bounced, or would have if the bank hadn't called me and let me move money into the payroll account from the main account (yes kids, don't let your payroll, or anyone, deduct money directly from your company's main account). It was a couple of hundred K.
Customer service was completely uninterested. Finally I got it escalated to the manager of the local ADP office. He said he couldn't understand why I was upset -- the IRS would just credit us the amount next month. He also couldn't understand why I kept saying that they had taken the money out without authorization: "we didn't take your money -- we sent it to the IRS. We don't have your money so it makes no sense to give it back to you. I actually have no mechanism to put money _into_ a customer account anyway." Finally I got annoyed and agreed with him: "you're right, I shouldn't say you 'took' it, I should use the correct term: 'felony grand theft.' And if I don't have the money in my account by the 4pm I will discuss this with the Santa Clara Sheriff."
Magically, the company that had "no mechanism to put money into a customer account" managed to put $250K into our payroll account by the time the fed wire closed. Who would have guessed?
That's the last payroll I ran with ADP.
Re: ADP intentionally broke its Zenefits integration
#107I have to put the blame on Zenefits here. You cannot offer something to a customer that depends on integration with a competitor. Shame on you. No I don't support ADP and am not a fan but basic business dictates that you should not even offer this service if it depends on integration with a competitor.
The key point is that it's an _unauthorized_ integration.
Re: ADP intentionally broke its Zenefits integration
#108Earlier quoted context omitted.
If you're using LastPass on Windows, you can install the LP Windows app and it can autofill the login box ADP uses. But it's still a hassle and takes a few extra clicks.
Just to add to this, KeePass worked using the old ADP portal system (portal.adp.com, a traditional 'authentication required' popup), but does not with the new portal (workforcenow.adp.com, a form-based login). For whatever reason the password field won't fill in. I don't know if LastPass is any different.
It might be that the tab order is messed up. You can configure a password's input sequence to include extra tabs or other characters. It's under the "Auto Type" tab.
Re: ADP intentionally broke its Zenefits integration
#109I understand why ADP does this -- they are horrible to work with so people are willing to stick someone like Zenefits in between. My horrible ADP story: years ago, ADP debited the IRS taxes twice -- so all the paychecks bounced, or would have if the bank hadn't called me and let me move money into the payroll account from the main account (yes kids, don't let your payroll, or anyone, deduct money directly from your c…
> That's the last payroll I ran with ADP.
Nicely done. Which service did you start using instead of ADP?
Re: ADP intentionally broke its Zenefits integration
#110ADP online access is awful. They make up a username for you, some combination of first initial, last name @ company name. Then the login isn't a modern system, it's the old "authentication required" browser pop up, which disables any user remembering or password managers. Such a pain to deal with!
And with Zenefits, my email is tied to my first employer. My next employer used Zenefits but I couldn't use the same email address. So I appended +employer_abbreviation to the first part of my email address to get by. I don't doubt that Zenefits has an uphill battle but...
Why would you not use your employer email?