Earlier quoted context omitted.
That is so wrong it's not funny. Call? Isn't our use of computers predicated on the notion that we don't want to do manual labor?
My main gig revolves around bill auditing. You'd be amazed at the number of Fortune 500's that are supposedly driven by technology that have very manual processes around billing.
I think thought that it's a failure of technologists to properly address the challenges of billing.