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The Competitive Moat That AI Can't Replicate

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Re: The Competitive Moat That AI Can't Replicate

#101
post #5

An AI written post talking about the importance of human connection in the age of AI is hilarious.

I had read 80% of the post and loved it. Then I came to see few comments - Saw yours and now having difficulty reading further. That means: 1. AI has gotten better - or eventually most people would like reading AI generated content 2. Author is just using AI to post-process - content is original Anyway I did love the content.

[dead]

Re: The Competitive Moat That AI Can't Replicate

#102
> the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door.

> Here’s where most stories would end with “so they moved everything online and fired the reservation staff.” That’s not what happened. They did move to online booking, but they kept the entire reservation team and repurposed them.

wait, so the restaurant owner's answer to a fully booked schedule is to... change everything?

clearly whatever is happening is working

Re: The Competitive Moat That AI Can't Replicate

#103
post #23

Why can't AI replicate that? Because it's not reliable enough to let it do anything which might cost the service provider. This is the cost of hallucinations. You can't let the customer service AI issue refunds, or upgrade someone to a better room. Not yet, anyway. Agentic AI systems with any real power generate minor disasters on a regular basis.

Do you still experience hallucinations from AI in 2026 ?

Re: The Competitive Moat That AI Can't Replicate

#104
I don’t understand how someone can be so out of touch with both reality and technology. The points were: 1) the restaurant improved by paying people do research on their customers and 2) AI can’t provide meaningful relationships.

Anyone doing any kind of AI realizes that AI is likely better at doing (1) than humans, certainly good enough to fool most people. And anyone reading the news can’t avoid the panic stories about how “young people” are forming relationships with AI instead of people.

Re: The Competitive Moat That AI Can't Replicate

#105

> the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door. > Here’s where most stories would end with “so they moved everything online and fired the reservation staff.” That’s not what happened. They did move to online booking, but they kept the entire reservation team and repurposed them. wait, so the restaurant owner's answer to a fully booked schedule is to... change everyth…

It's completely made up, that kind of "wait, that doesn't make sense" is a hallmark of LLM writing.

It's got so good at writing generally that it catches us off-guard.

Re: The Competitive Moat That AI Can't Replicate

#106
post #5

An AI written post talking about the importance of human connection in the age of AI is hilarious.

I had read 80% of the post and loved it. Then I came to see few comments - Saw yours and now having difficulty reading further. That means: 1. AI has gotten better - or eventually most people would like reading AI generated content 2. Author is just using AI to post-process - content is original Anyway I did love the content.

AI has got better.

It read to me to be entirely generated. The lack of details that people would normally mention tripped my spidey-sense. ( Who wouldn't name-check the restaurant in the opening paragraph? )

A double check, the author appearing to take up blogging in 2023, mostly about data science, with all the tell-tale signs of generated posts.

Re: The Competitive Moat That AI Can't Replicate

#107
post #35

Earlier quoted context omitted.

Then they’re doing it wrong. That’s a faux “connection” that just serves the business and not you. I would bet that if you experienced true connection, you’d love it, but you’ve been scammed by fraudsters so many times that you are suspicious of anything that doesn’t feel strictly transactional.

I’ll take “No true Scotsman” for $800 thank you Alex.

> I’ll take “No true Scotsman” for $800 thank you Alex.

One valid use of "true" means "genuine", "loyal", and/or "faithful". Thus making the sentence fragment "if you experienced true connection" tantamount to "if you experienced genuine connection."

There are many businesses I frequent where I have a "true connection" with the people representing same, from well-known national chains to sole proprietorships.

Asserting the existence of the "no true Scotsman" fallacy in this context is inapplicable.

Re: The Competitive Moat That AI Can't Replicate

#108
post #87
post #11

I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. That is something that AI is not giving us today. By design. Companies are not switching to AI customer service because it's better or cheaper for the same service. They are choosing to replace customer service with AI chat bots that simulate the customer service experience without act…

> I do not want a "connection" with a business. That's because we don't make connections with businesses - we make connections with people. That one nice hair dresser. The pharmacist that goes out of her way to make sure my mom's medicines are right. A cashier that's just pleasant to talk with. Years ago I did most of my grocery shopping at Target. I cared almost nothing about Target the chain. Or Target the super st…

this is the only worthwhile comment in this thread

Re: The Competitive Moat That AI Can't Replicate

#109
post #105

> the restaurant was fully booked. No warmth. No conversation. Just a long wait and a closed door. > Here’s where most stories would end with “so they moved everything online and fired the reservation staff.” That’s not what happened. They did move to online booking, but they kept the entire reservation team and repurposed them. wait, so the restaurant owner's answer to a fully booked schedule is to... change everyth…

It's completely made up, that kind of "wait, that doesn't make sense" is a hallmark of LLM writing. It's got so good at writing generally that it catches us off-guard.

> No X. No Y. Just Z.

is another noted LLM-ism.

Re: The Competitive Moat That AI Can't Replicate

#110
post #100
post #33

Earlier quoted context omitted.

> I'm probably in the minority, but I do not want a "connection" with a business. I want transactional interactions that actually work. Every time a business tries to make a "connection" its really just an avenue to exploit or manipulate me. I've never had them making a connection for my benefit (i.e. take a hit to their bottom line). I'm not asking for altruism but I am asking for them to drop the pretense and quit…

> I've never had them making a connection for my benefit (i.e. take a hit to their bottom line). I have. Go to a car place, build a rapport and the guy will likely apply discounts to your order. Go to the same place, make sure they know you and they'll give you discounts or extras because they know you're a repeat customer. Many retail workers have some discretion. They're the front line workers. If you tell a manage…

I feel bad for all the people in this thread that apparently have never had a business do something nice for them for the sake of doing something nice.

I've had waiters throw in dessert because we had a good chat, store attendants give me free stuff because I mentioned a problem I had, even big chain employees will go above and beyond just because. All of this with no expectation of reciprocity. Really, I have concrete examples of all where the person helping had no reasonable expectation that I would come back.

If your whole life is purely transactional, and no one is giving you extra, it's time to look at how you move through the world. The problem might be you.

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