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Google Cloud suspended my account for 2 years, only automated replies

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Re: Google Cloud suspended my account for 2 years, only automated replies

#101

Post by Dylan16807 »

MichaelZuo wrote: post #100
Dylan16807 wrote: post #97

Earlier quoted context omitted.

> opinion It's not an opinion-based claim. Maybe I missed something that would make me incorrect, but whether you made up details that make OP look bad is a factual matter. It's true or it isn't. Also I said nothing about my opinion "outweighing" anyone else. Where did you get that from? > hide behind some weird pretense I'm sorry if it came off that way. I wasn't going for any weird pretense, and don't think most pe…

> It's not an opinion-based claim. This sentence is literally an opinion. Take your nonsense elsewhere, it’s totally derailling the thread.

> This sentence is literally an opinion.

I could disagree but it doesn't matter. I said a particular thing was not an opinion. You pointing at something else I said and calling it an opinion doesn't affect my claims at all.

What matters is my claim that you made up stuff about _drg9's situation. That claim is objectively true or false, not an opinion. And the evidence I see all says the claim is true.

> Take your nonsense elsewhere, it’s totally derailling the thread.

Derailing what? Nobody else has posted in this part of the comments in days.

Re: Google Cloud suspended my account for 2 years, only automated replies

#102

Post by MichaelZuo »

Dylan16807 wrote: post #101
MichaelZuo wrote: post #100

Earlier quoted context omitted.

> It's not an opinion-based claim. This sentence is literally an opinion. Take your nonsense elsewhere, it’s totally derailling the thread.

> This sentence is literally an opinion. I could disagree but it doesn't matter. I said a particular thing was not an opinion. You pointing at something else I said and calling it an opinion doesn't affect my claims at all. What matters is my claim that you made up stuff about _drg9's situation. That claim is objectively true or false, not an opinion. And the evidence I see all says the claim is true. > Take your non…

This just seems like trolling now.

I cant think of anyone who cares if you classify your own opinions differently. 100% of your comments still are.

Re: Google Cloud suspended my account for 2 years, only automated replies

#103

Post by Dylan16807 »

MichaelZuo wrote: post #102
Dylan16807 wrote: post #101

Earlier quoted context omitted.

> This sentence is literally an opinion. I could disagree but it doesn't matter. I said a particular thing was not an opinion. You pointing at something else I said and calling it an opinion doesn't affect my claims at all. What matters is my claim that you made up stuff about _drg9's situation. That claim is objectively true or false, not an opinion. And the evidence I see all says the claim is true. > Take your non…

This just seems like trolling now. I cant think of anyone who cares if you classify your own opinions differently. 100% of your comments still are.

If you mean that more generally, that all comments are opinions, then you don't know what the word opinion means.

If you mean just me in this conversation, some of my sentences are opinions and some aren't.

Re: Google Cloud suspended my account for 2 years, only automated replies

#104

Post by Spooky23 »

virtualmic wrote: post #85
vrosas wrote: post #20

Earlier quoted context omitted.

Shitting on GCP is just popular on HN and always gets upvoted. AWS and Azure have royally fucked thousands of customers if you care to search for those writeups. My wild ass guess, considering posts like these have zero background details, is that they were careless with service account keys and their account got suspended for mining crypto or something. They also probably weren’t actually paying for support of any k…

Can't say for GCP and Azure. But I run two small projects on AWS, with monthly billings of $8k and $150 respectively. I have always received very good support to any requests that I have made on both projects.

The last time I needed support from Google, I had found a bug in a service. The dude acknowledged it, got a request submitted to fix and provided me a with a coded workaround customized to my scenario.

Re: Google Cloud suspended my account for 2 years, only automated replies

#105

Post by Spooky23 »

manquer wrote: post #9
_drg9 wrote: post #2

I had my GCP quota algorithmically set to 0 after spending 6 months working with them to launch a startup. I went through a ton of hoops to get approval for our quota. We sent them system diagrams, code samples, financial reports, growth predictions, etc. It was months of back and forth. I'll also add that it was very annoying because they auto-reject your quota request if you don't respond to their emails within 48…

if you want best support (while staying with big cloud) then Microsoft is the best . Azure has its flaws but Microsoft puts a lot of people and effort behind it . We are not that large but there are so many instances where Microsoft reps will come in call with our customers or their people working with common customers will help out etc. AWS has a done a decent job of taking enterprise business seriously last 10 year…

lol. I ran a relationship with a $200M EA. They suck. You need to pay for DSEs to juice stuff or drag in VPs to scream at if you are big enough.

The best way to get support from them is to buy it through a third party who can handle escalations for you.

Re: Google Cloud suspended my account for 2 years, only automated replies

#106

Post by vrosas »

agwa wrote: post #84
vrosas wrote: post #19

Earlier quoted context omitted.

Quota for what? In my experience the GCP service quotas are pretty sensible and if you’re running up against them you’re either dealing with unusual levels of traffic or (more often) you’re just using that service incorrectly.

They denied my request for a service account quota increase even though my use case[1] was literally straight from their documentation. They only increased it after I complained on Twitter and got retweeted by Corey Quinn. [1] https://www.agwa.name/blog/post/accessing_your_customers_goo...

Why didn’t you just have the customer create a service account and then send you the key? Or you’d just have one master service account and the customer would give you permission to impersonate the one they created? I’m sorry you ran into this but there were other solutions.

Re: Google Cloud suspended my account for 2 years, only automated replies

#107

Post by agwa »

vrosas wrote: post #106
agwa wrote: post #84

Earlier quoted context omitted.

They denied my request for a service account quota increase even though my use case[1] was literally straight from their documentation. They only increased it after I complained on Twitter and got retweeted by Corey Quinn. [1] https://www.agwa.name/blog/post/accessing_your_customers_goo...

Why didn’t you just have the customer create a service account and then send you the key? Or you’d just have one master service account and the customer would give you permission to impersonate the one they created? I’m sorry you ran into this but there were other solutions.

Having the customer send me the key is less secure because that key never gets rotated. Google wants to discourage long-lived credentials so badly that new organizations can't even create service account keys by default anymore.

Having the customer grant permission to a single master service account is vulnerable to confused deputy attacks.

In any case, why should I have to pursue "other solutions" to something that's in their documentation?

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