101–110 of 129 posts
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Yes. Sometimes it's a legit call. Not often, though. Example of legit calls: the pizza delivery guy decided to call my phone instead of ringing the bell, for whatever reason.
I worked door dash for a couple of days and there were multiple people who wrote in all caps to not ring the door bell. Why? I have no idea.
What is the application of this that makes anything better for anyone? All I can think of is more spammers, scammers, horrible customer support lines.
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They do? How do you know?
how about the plainly obvious fact that every call tree system first spends 1-8 minutes going through all the things that you can actually do on the website instead of calling: do you really think they would bother with that if people aren’t calling about stuff that is easily done on the website? sure, we all agree that it is partly designed to get people to hang up in disgust and give up, but that is an obviously in…
actually, as someone who works in this area - no, it's not. it designed to help people to do things and metrics of success are closely monitored
Looked at a repo and it seems this project was heavily AI generated. Would be interesting to hear from the author of the project how it was built.
Please don't. I had a talk with a shitty AI bot on a Fedex line. It's absolute crap. Just give me a 'Type 1 for x, type 2 for y'. Then I don't need to guess what are the possibilities.
Voice-controlled phone systems are hugely rage-inducing for me. I am often in loud setting with background chatter. Muting my audio and using a touchtone keypad is so much more accurate and easy than having to find a quiet place and worrying that somebody is going to say something that the voice response system detects.
The interface is so inconsistent between different implementations that they're always terribly awkward to navigate at best, and completely infuriating at worst. I don't like presenting the image of an progressively-angrier man who is standing around and speaking incongruous short phrases that are clearly directed towards nobody at all.
But I've found that many of them still accept DTMF. Just mash a button instead of utter a response, and a more-traditional IVR tree shows up with a spoken list of enumerated options. Things get a lot better after that.
Like pushing buttons at the gas pump to try to silence the ad-roll, it's pretty low-cost to try.
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how about the plainly obvious fact that every call tree system first spends 1-8 minutes going through all the things that you can actually do on the website instead of calling: do you really think they would bother with that if people aren’t calling about stuff that is easily done on the website? sure, we all agree that it is partly designed to get people to hang up in disgust and give up, but that is an obviously in…
>sure, we all agree that it is partly designed to get people to hang up in disgust and give up actually, as someone who works in this area - no, it's not. it designed to help people to do things and metrics of success are closely monitored
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They do offer the ability to schedule an oil change via the website and yet some people still prefer to call. User preference and multi-channel servicing options are nice to support
They do? How do you know?
Long shot, if anyone here is an Asterisk wizard. I would like to correlate CDRs to voicemail recording locations. I am building an integrated dashboard for call recordings, and want voicemails to be included, but that's been surprisingly difficult.
exten => s,n,Set(VM_UNIQUEID=${UNIQUEID}) exten => s,n,VoiceMail(${EXTEN}@default)
If you are using AGI or ARI, you can log it somewhere useful so you can correlate later.
If you are using a more vanilla configuration I’d say use the voicemail metadata .txt file that will be in the same folder as the recording to get info to find the CDR. It has things like callerid, origmailbox, origdate (or maybe it’s origtime), and duration. origmailbox should match the CDR destination and the orig time should also match. Haven’t done this specifically. But, I’m hoping I’m pointing you in the right direction.
I work with Freeswitch almost exclusively these days. But, my first experience with VoIP was Asterisk and a huge Perl AGI file keeping everyone talking to each other. Those were good time!
Nice to see Asterisk on the home page of HN. It’s been a while… Even if the focus is now on hosted telephony, my experience is that everywhere you can hear the default nusic-on-hold
I don't mind music-on-hold as much except when they break with a human voice at intervals saying inane things such as "your call is important to us. Thank you for holding" Which makes me think the call has been answered. If there's not actual call queue information, just play music so I can ignore it and continue working without that NOP interrupt.