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Alaska Airlines' statement on IT outage

news.alaskaair.com

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Re: Alaska Airlines' statement on IT outage

#101

Not the main topic, but as I was in the network tab, I noticed that the page is ~3.3MB compressed, 2.4MB of which is the "Alaska Hawaiian" svg logo here: https://news.alaskaair.com/wp-content/uploads/2025/08/Alaska... :(

For your convenience, some moron used the entire above-the-fold on a 16-in mbp to tell you what site you're on with a png.

Re: Alaska Airlines' statement on IT outage

#102
post #49
post #16

Earlier quoted context omitted.

For flights departing or arriving in the EU you get fairly nice compensation for significant delays (3+ hours) between 250 EUR ( =1500km). Helps ensure incentives align beyond reputation.

Unless they claim, by noreply email, that it (eg. ATC strike in a 3rd country for which they had 2 weeks' notice) was out of their control and so no compensation is owed. Then you get the pleasure of a phone tree that only allows the option of giving feedback about the noise on the plane or the cleanliness. Then once you get through and manage to plead your case you'll get quarterly emails about how your case is in r…

If you have a working small claims court system in your country - go for that.

Re: Alaska Airlines' statement on IT outage

#103
post #94
post #77

Earlier quoted context omitted.

> its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade I struggle with the notion that a high quality airline operating system cannot be developed using technologies as of 2015. Most of what we are drowning in right now is the product of the last 10 years. The l…

Hell, you could run a high quality airline on the tech of the 60's. You could run a high quality airline on the tech of the 30's nothing except radios and the planes. It's not a tech problem, it's a culture problem. Just because the infrastructure is old does not mean that it is bad. The main deciding factor is how well it is maintained. But that is to hard for many people. So much easier to say "It'S bAd bEcAuSe iT…

I am by no means an industry insider, but I’m skeptical of your claims about running a ln airline on tech from those eras. The visible side of airline IT (ticketing) perhaps, but surely there is a lot of behind the scenes software that facilitates the efficiency of operation (plane positioning, route planning, maintenance tracking) required to compete on price in the modern era.

It’s easy to complain about modern airlines (and I do), but it’s still true that’s never been cheaper to fly, and IT infrastructure is surely no small part of that.

Re: Alaska Airlines' statement on IT outage

#104
post #77

Earlier quoted context omitted.

> its not shocking to state they are a very ancient infrastructure that is being run and protected by fiefdoms that refuse to even acknowledge best practices of any infrastructure tech released in the past decade I struggle with the notion that a high quality airline operating system cannot be developed using technologies as of 2015. Most of what we are drowning in right now is the product of the last 10 years. The l…

The US has a severe brain drain issue in the tech industry. American companies don't pay good salaries for people who specialize in well tested technologies, like the ones you mention from 2015. These same companies prefer to throw tons of money at shiny new things, like blockchain, AI, or whatever the next buzzword will be. Engineers in stablished tech areas will either have to move with the crowd or retire, and nev…

Who pays better than American companies for well tested technology?

Re: Alaska Airlines' statement on IT outage

#108
post #94

Earlier quoted context omitted.

Hell, you could run a high quality airline on the tech of the 60's. You could run a high quality airline on the tech of the 30's nothing except radios and the planes. It's not a tech problem, it's a culture problem. Just because the infrastructure is old does not mean that it is bad. The main deciding factor is how well it is maintained. But that is to hard for many people. So much easier to say "It'S bAd bEcAuSe iT…

I am by no means an industry insider, but I’m skeptical of your claims about running a ln airline on tech from those eras. The visible side of airline IT (ticketing) perhaps, but surely there is a lot of behind the scenes software that facilitates the efficiency of operation (plane positioning, route planning, maintenance tracking) required to compete on price in the modern era. It’s easy to complain about modern air…

I think the ticketing systems are probably the most modern parts of airlines. As far as I know, the tech that actually runs the plane does not change very often as it needs to go through approval processes.

Re: Alaska Airlines' statement on IT outage

#109

Earlier quoted context omitted.

The US has a severe brain drain issue in the tech industry. American companies don't pay good salaries for people who specialize in well tested technologies, like the ones you mention from 2015. These same companies prefer to throw tons of money at shiny new things, like blockchain, AI, or whatever the next buzzword will be. Engineers in stablished tech areas will either have to move with the crowd or retire, and nev…

Who pays better than American companies for well tested technology?

No one. GP is putting out bunk

Re: Alaska Airlines' statement on IT outage

#110

Earlier quoted context omitted.

The US has a severe brain drain issue in the tech industry. American companies don't pay good salaries for people who specialize in well tested technologies, like the ones you mention from 2015. These same companies prefer to throw tons of money at shiny new things, like blockchain, AI, or whatever the next buzzword will be. Engineers in stablished tech areas will either have to move with the crowd or retire, and nev…

Who pays better than American companies for well tested technology?

The drain is not to other countries, but to other technologies.
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