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Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

dcurt.is

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Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#101

Post by jjtheblunt »

homefree wrote: post #93
kennywinker wrote: post #46

Earlier quoted context omitted.

The blog post was written NINE days after their first contact with apple support. "They were able to talk to someone and get it fixed" yes, after at least nine days of being locked out. This was all triggered by being 15 days late on a payment, because APPLE screwed up and didn't send a trade-in kit. If you're ok with being treated that way, that's fine - I'm not.

Based on this post, I doubt Apple failed to send a trade in kit.

Trade in kits have in the past come from a third party; that’s unrelated to the person having a bank account number on file for recurring charges that’s invalid, and having not seen the email traffic explaining such.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#102

Post by jjtheblunt »

josephcsible wrote: post #94
jjtheblunt wrote: post #2

tldr : confused, the user decided to go read overlooked emails, and ... > As it turns out, my bank account number changed in January, causing Apple Card autopay to fail. Then the Apple Store made a charge on the card. Less than fifteen days after that, my App Store, iCloud, Apple Music, and Apple ID accounts had all been disabled by Apple Card.

If you fail to pay a company for a new thing, their self-help recourse should be limited to taking back/disabling the new thing, not all of the old things that you've previously bought from them and paid for. If they want more than that, they should have to go through the courts like any other kind of debt collection would.

How does that apply here?

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#103

Post by josephcsible »

jjtheblunt wrote: post #102
josephcsible wrote: post #94

Earlier quoted context omitted.

If you fail to pay a company for a new thing, their self-help recourse should be limited to taking back/disabling the new thing, not all of the old things that you've previously bought from them and paid for. If they want more than that, they should have to go through the courts like any other kind of debt collection would.

How does that apply here?

He bought a new iPhone, and payment didn't go through. As a result, Apple did a lot more than just disabling the new iPhone.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#104

Post by notpushkin »

bastawhiz wrote: post #76
josephcsible wrote: post #74

Earlier quoted context omitted.

If you buy a Corolla, pay it off, then a few years later buy a Camry too, and you default on its loan, should they be allowed to remotely disable both of your cars?

They didn't disable his phone, they disabled the services that ran on their servers. Should you still get updates and navigation in both of your cars if you effectively steal the car? I can't think of a case where that would be reasonable. Moreover, cars are much more easily repossessed than phones and laptops.

This is all good, but you’re still ignoring the fact that they don’t owe Apple anything. The credit card is run by Goldman Sachs, not Apple.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#105

Post by elzbardico »

JumpCrisscross wrote: post #60
benoau wrote: post #48

Earlier quoted context omitted.

The fact that in 2025 there is still no "rights" or "due process" for users is astonishing, you can be banned by automated systems, refused any reason, refused any actual recourse, and it's just forever. Thoroughly inadequate for platforms that have become entrenched in modern life.

> fact that in 2025 there is still no "rights" or "due process" for users is astonishing Most Google users don’t pay a dime for their services. I don’t think it’s reasonable to mandate customer service for free users.

If a small restaurant serves spoiled food to homeless people, and they get sick, the restaurant will be liable.

Nobody is forcing you to give things for free, so, you're responsible for those customers as much as you are for the paying ones.

And actually, it is not for free.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#106

Post by elzbardico »

ukulele123 wrote: post #72
JumpCrisscross wrote: post #60

Earlier quoted context omitted.

> fact that in 2025 there is still no "rights" or "due process" for users is astonishing Most Google users don’t pay a dime for their services. I don’t think it’s reasonable to mandate customer service for free users.

I find it hard to understand your comment as you have put a banker title in your profile, but at the same you are out of sync that Google is already providing bank services...

That's the reason I hate to peek at people's profile when I don't agree with their comments. Now I know that OP is a banker and deals with private equity, I can't answer him, because I'd fatally slip into an ad hominem.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#107

Post by elzbardico »

vachina wrote: post #34
ipv6ipv4 wrote: post #13

Earlier quoted context omitted.

Apple support is amazingly good. It’s stark when most other companies have “optimized” customer service to discourage users from using or achieving anything through it. It’s also often an interesting glimpse into Apple’s behind the scenes tech support tools which are quite extensive.

Yes. Even outside of US. Had a pending unauthorized Apple Store purchase on my CC, it was a 5 minute wait before I could reach a person on Apple Support app and get clarification.

Yes, even in what are called developing countries.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#108

Post by kennywinker »

homefree wrote: post #93
kennywinker wrote: post #46

Earlier quoted context omitted.

The blog post was written NINE days after their first contact with apple support. "They were able to talk to someone and get it fixed" yes, after at least nine days of being locked out. This was all triggered by being 15 days late on a payment, because APPLE screwed up and didn't send a trade-in kit. If you're ok with being treated that way, that's fine - I'm not.

Based on this post, I doubt Apple failed to send a trade in kit.

Why would you accuse them of lying? If the author wanted to lie why would they include their mistakes like missing the email?

Either way, it doesn't actually matter - even if it's 100% the author's fault, NINE days to get to a human who can resolve the issue is enough of a reason to avoid having too many of your services centralized with apple.

Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#109

Post by jillyboel3 »

bastawhiz wrote: post #97
josephcsible wrote: post #81

Earlier quoted context omitted.

> They didn't disable his phone, they disabled the services that ran on their servers. Should you still get updates and navigation in both of your cars if you effectively steal the car? I can't think of a case where that would be reasonable. Society has decided that defaulting on a car loan is not equivalent to stealing a car. This is why you can still go to jail for the latter even though debtor's prisons were aboli…

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Re: Apple card disabled my iCloud, App Store, and Apple ID accounts (2021)

#110

Post by jillyboel3 »

JumpCrisscross wrote: post #73
benoau wrote: post #64

Earlier quoted context omitted.

Google generates nearly $200 billion a year in ad revenue off those users so I don't think depicting them as a charity is accurate.

> don't think depicting them as a charity is accurate They’re not a charity. But they also don’t owe their users for what’s tendered for free. Where I’d agree with OP is in requiring extensive CS for paying users.

where do you think their billions come from?
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