Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Cursor IDE support hallucinates lockout policy, causes user cancellations

old.reddit.com

Post reply on HN
Print view View original

101–110 of 635 posts

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#101

Post by that_guy_iain »

rustc wrote: post #12
birdman3131 wrote: post #3

Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Note that I have absolutely no knowledge or reason to believe this other than general distrust of companies.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

Is this sarcasm? AI has been getting used to handle support requests for years without human checks. Why would they suddenly start adding human checks when the tech is way better than it was years ago?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#102

Post by recursive »

SparkyMcUnicorn wrote: post #25
aarestad wrote: post #9

Earlier quoted context omitted.

Yes, but humans can be held accountable.

As annoying as it is when the human support tech is wrong about something, I'm not hoping they'll lose their job as a result. I want them to have better training/docs so it doesn't happen again in the future, just like I'm sure they'll do with this AI bot.

> I'm not hoping they'll lose their job as a result

I have empathy for humans. It's not yet a thought crime to suggest that the existence of an LLM should be ended. The analogy would make me afraid of the future if I think about it too much.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#103

Post by that_guy_iain »

conradfr wrote: post #54
rustc wrote: post #12

Earlier quoted context omitted.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

A lot of company actually, although 100% automation is still rare.

100% for first line support is very common. It was common years ago before ChatGPT and ChatGPT made it so much better than before.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#105

Post by Aeolun »

theturtletalks wrote: post #49

Cursor is trapped in a cat and mouse game against "hacks" where users create new accounts and get unlimited use. The repo was even trending on Github ( https://github.com/yeongpin/cursor-free-vip ). Sadly, Cursor will always be hampered by maintaining it's own VSCode fork. Others in this niche are expanding rapidly and I, myself, have started transitioning to using Roo and Cline.

They can just drop any free usage right?

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#106

Post by htrp »

ddxv wrote: post #31

Cursor is weird. They have a basically unused GitHub with a thousand unanswered Issues. It's so buggy in ways that VSCode isn't. I hate it. Also I use it everyday and pay for it. That's when you know you've captured something, when people hate use your product. Any real alternatives? I've tried continue and was unimpressed with the tab completion and typing experience (felt like laggy typing on a remote server).

cant bother fixing their issues because they are too busy vibe coding new features

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#108

Post by charcircuit »

falcor84 wrote: post #70
rvz wrote: post #53

Earlier quoted context omitted.

Slack was a similar thing. IPO'd at 10 million users with 400M in revenue but got destroyed by Microsoft thanks to Teams. Cursor is at a worse position and at greater risk of ending up like Slack very quickly and Microsoft will do the exact same thing they did to Slack. This time by extinguishing (EEE) them by racing prices of VSCode + Copilot close to zero, until it is free. The best thing Cursor should do is for Op…

Wait, what?! Slack got destroyed by Teams? You seem to be living a few parallel universes away from the one I'm in.

Teams has 8 times the monthly active users.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#109

Post by jay_kyburz »

scarface_74 wrote: post #58
andybak wrote: post #41

I just cancelled - not because I thought the policy change was real - but simply because this article reminded me I hadn't used it much this month.

This is where Kagi’s subscription policy comes in handy. If you don’t use it for a month, you don’t pay for it that month. There is no need to cancel it and Kagi doesn’t have to pay user acquisition costs.

surely the first thing you do when you subscribe to Kagi is set your default browser search to Kagi.

Re: Cursor IDE support hallucinates lockout policy, causes user cancellations

#110

Post by recursive »

that_guy_iain wrote: post #101
rustc wrote: post #12

Earlier quoted context omitted.

> Tinfoil hat me says that it was a policy change that they are blaming on an "AI Support Agent" and hoping nobody pokes too much behind the curtain. Yeah, who puts an AI in charge of support emails with no human checks and no mention that it's an AI generated reply in the response email?

Is this sarcasm? AI has been getting used to handle support requests for years without human checks. Why would they suddenly start adding human checks when the tech is way better than it was years ago?

Same reason they would have added checks all along. They care whether the information is correct.
Post reply on HN